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Self-help Information Portal (SHIP) project : expanding web-based services for child support customers

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Okla State Agency	Human Services, Oklahoma Department of
Agency Division	OKDHS
Okla Agency Code	'830'
Title	Self-help Information Portal (SHIP) project : expanding web-based services for child support customers
Authors	Oklahoma. Child Support Services.
Publisher	Oklahoma Department of Human Services
Publication Date	2012-09
Publication number	S12077
Frequency	Irregular
Publication type	Planning Document
Subject	Oklahoma. Child Support Services--Rules and practice. Oklahoma. Child Support Services--Information technology. Child support--Oklahoma.
Purpose	The primary goal of the Self-Help Information Portal (SHIP) grant project was to develop online tools and resources to assist OCSS customers in overcoming obstacles to paying their child support thereby making child support payments a reliable source of financial support for their children. Other objectives were to increase online access to our services and increase customers’ pro se (self-help) access to the court process where customers represent themselves.; OCSS developed and implemented Parent webpages on our website which contain information from existing and new content compiled in a user friendly menu that features four sections: 1) How Child Support Works; 2) Information About Your OCSS Case; 3) “Do-It-Yourself” Modification; and 4) Help in Your Area. The webpages contain a customer satisfaction survey of the Parent webpages. The survey also has questions regarding suggestions for future content upgrades to the OCSS website.
Notes	Final report, Special Improvement Project Grant No. 90FI0100
OkDocs Class#	H3000.3 S465i 2012
Digital Format	PDF, Adobe Reader required
ODL electronic copy	Filed with documents.ok.gov submissions system
Rights and Permissions	This Oklahoma state government publication is provided for educational purposes under U.S. copyright law. Other usage requires permission of copyright holders.
Language	English
Date created	2012-10-29
Date modified	2012-10-30

Title	Page 1
Full text	Self-Help Information Portal (SHIP) Project: Expanding Web-Based Services for Child Support Customers FINAL REPORT Special Improvement Project Grant No. 90FI0100 September 2012
Date created	2012-10-29
Date modified	2012-10-29

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