Energy services program newsletter

              Training Offered by OMPA
at your location or nearby (regionally)
no cost to OMPA cities
minimum attendance required
Understanding the Misunderstanding (3 hr) (C)
Get What You Want in Customer Service (1.5 hr) (C)
Get What You Want in Attitude (1.5 hr) (C)
Basics of Customer Service (3 hr) (C)
Dealing with High-Bill Complaints (3 hr) (C)
Dealing with Upset Customers (2 hr) (C)
Residential Energy Use and Conservation (C)
• Overview (1 hr) (C)
• Home Insulation and Air Infiltration (1 hr) (C)
• Heating, Ventilation and Air Conditioning (1 hr) (C)
• Lighting (1 hr) (C)
• Water Heating and Appliances (1 hr) (C)
Energy-Efficient Lighting (1-3 hr) (C)
Energy Savings for Small Businesses (3 hr) (C)
Professionalism for CSRs and Others (1 hr) (C)
Telephone Skills (1 hr) (C)
Current Environmental Issues (1 hr) (E)
Gatekeeper Program (1 hr) (C)
QPR Gatekeeper Training (Suicide Prevention) (1.5 hr) (C)
How to Write a Plan (1-2 hr) (E)
Public Power in the 21st Century (1-2 hr) (E)
Introduction to the Electric Grid (1 hr) (E)
History of the Electric Industry (1 hr) (E)
Electric Utility Basics (1-3 hr) (E)
Key Accounts Programs (3 hr) (E)
Surge Protection Program (2 hr) (E)
Reliability Spreadsheets (1-2 hr) (E)
Your OMPA Bill (2 hr) (E)
The Competitive Utility Program (1-2 hr) (E)
Media Training (3 hr) (C)
Letters in brackets refer to classification for CUP.
Programs vary from one to three hours in length. For
more details, or to schedule training, contact Roger
Farrer or Palma Lough at (405) 340-5047.
Reminders and Snippets…
Matching Advertising Funds – Time is Getting Short!
Applications for Matching Advertising funds need to be
submitted by November 30. Remember, OMPA matching $
are available for advertising that promotes Energy Services
programs, benefits of the city's electric utility, or public power
in the community. Call us if you need more information.
“Wind Turbine and Solar Panel Considerations for
OMPA Cities” - a new brochure
We are hearing more and more about customers contacting
their cities with questions about the possible installation of
wind and solar generation at their homes or businesses, and
questions about net metering. In response, to help city
personnel when talking to customers about these issues,
OMPA has produced a new brochure entitled “Wind Turbine
and Solar Panel Considerations for OMPA Cities.” This
brochure outlines OMPA’s position regarding customer
generation, and discusses some issues that cities should
consider regarding distributed generation. The brochure can
be found on the OMPA website, at http://ompa.com/wp-content/
uploads/2010/04/solar-and-wind-guidelines.pdf
Coming Events
October
2-8 Public Power Week
4-7 APPA E&O Conference/Rodeo Planning Meetings
Kissimmee, FL
6-7 APPA DEED Board Meeting
Kissimmee, FL
All-Employee Training
11 Waynoka, 8:30 – 11:30 am
Okeene, 1:30 – 4:30 pm
20 Purcell, 8:30 – 11:30 am
Edmond, 1:30 – 4:30 pm
25 Duncan, 8:30 – 11:30 am; 1:30 – 4:30 pm
19 CUP Oversight Committee Meeting
OMPA Offices, 10:00 am – 2:00 pm
21 MESO Lineworkers Rodeo
Edmond Crosstimbers Facility, 7:30 am – 2:00 pm
24-28 APPA Fall Institute
Colorado Springs, CO
November
6-9 APPA Cust Conn Conf, Savannah, GA
15 All-Employee Training
Edmond, 8:30 – 11:30 am
Prague, 1:30 – 4:30 pm
16 AEE Lunch&Learn Energy Seminar (fee reqd.)
Location TBD, 8:30 am – noon
December
7 How to Prepare a CUP Application
OMPA Offices, 9:00 am – 4:00 pm
14 Energy Services Committee Meeting
OMPA Offices, 10:00 am – 2:00 pm
January 2012
26 OMPA Planning & Operations Committee Meeting
OMPA Offices, 10:00 am – 2:00 pm
April 2012
13-14 APPA Lineworkers Rodeo
Cleveland, OH
15-18 APPA E&O Conference
Cleveland, OH
22-24 *Public Power Workshop
Embassy Suites, Norman, OK
* Jointly sponsored by MESO, GRDA and OMPA
Current Events Newsletter
–schedule for the WINTER edition
due date
Articles from cities to OMPA Oct 21
Mailing list updates to DM Oct 28
Mailing/delivery of newsletter Dec 2
How to Prepare a CUP Application
December 7, 2011
OMPA Offices
9:00 am – 4:00 pm
OMPA staff will review the requirements for a CUP
application, and suggest ways to continue to keep
track of program elements for future interim reviews
and applications for recertification.
Energy Services Program
Newsletter
Fourth Quarter, 2011
(updated 10/24/2011)
Oklahoma Municipal Power Authority
PO Box 1960, Edmond, OK 73083-1960
2701 W. I-35 Frontage Road, Edmond, OK 73013
Telephone: (405) 340-5047 Fax: (405) 359-1071
www.ompa.com
This newsletter can be found at
http://ompa.com/publications/
Energy Services Committee Meeting
Fourth Quarter, 2011
We dnesday, December 14, 10:00 – 2:00 pm
Energy Services Committee Meeting
OMPA Offices, Edmond
Energy Services Programs
WISE Rebates – Commercial Installations
Residential Audits
Commercial Audits/Training
Other programs – discussion and updates
All-Employee Trainer for 2012
Meeting Dates for First Quarter, 2012
Election of 2012 Executive Committee
Round Table Updates
Oklahoma Comfort Program Ends Soon
The Oklahoma Comfort Program (OCP) will end
officially on March 31, 2012. All applications for
rebates must be complete and received by OMPA
by February 29, 2012.
Using funds from the Stimulus State Energy Program
administered by the Oklahoma Department of Commerce,
OCP is providing additional rebates of $1,000 per ton for
geothermal heat pump (GHP) systems; this is in addition to
the $800 per ton provided by the OMPA WISE Rebate
program (in participating cities).
OCP also provides energy audits for residential customers in
member cities, and training for GHP contractors. To date,
OCP has provided
• 704 energy audits
• 56 rebate checks for $ 383,740
• Training for 71 contractors.
GHP systems help customers because they heat and cool
homes and other buildings at the lowest operating costs. The
OCP and WISE rebates, together with the 30% federal tax
credit for residential customers, make the installation costs
comparable with other heating and cooling systems. GHP
systems help electric utilities by adding winter load and
reducing summertime peaks.
Encourage your customers to make the most of this
opportunity. GHP systems will probably never be this low in
installation costs!
Call Kent Walker (405-359-2511) regarding
assistance with (or scheduling for) residential
energy audits.
Current Status (October 2011)
CUP-Certified Cities
City MP Award Levels*
Altus 4
Blackwell 1
Duncan 3
Edmond 5
Eldorado 2
Frederick 3
Granite 3
Laverne 5
Mangum 0
Marlow 3
Okeene 4
Pawhuska 2
Perry 2
Ponca City 3
Pond Creek 2
Prague 3
Purcell 1
Waynoka 3
Winfield 0
MP awards provide CUP-certified cities with discounts on
their power bills.
CUP News
A meeting of the CUP Oversight Committee is scheduled for
October 19.
Currently Geary, Goltry, Kingfisher, Tecumseh and
Tonkawa are working on applications for CUP certification.
Last quarter:
• Applications for recertification were received from
Ponca City and Purcell.
• An interim review was conducted in Pond Creek.
• Recertification was approved for Altus, Duncan and
Purcell.
• Continued certification was approved for Marlow and
Pond Creek.
Due this quarter:
• Interim reviews are due in Mangum and Okeene.
• Applications for recertification are due from Laverne,
Pawhuska and Prague.
All-Employee Training
October – November 2011
(select dates – see below)
Dr. Lee Manzer
"A Practical and Fun Approach to Excellent
Service – How to Create a Service Culture"
All agree that superior service will give an organization a
competitive advantage by strengthening long-term customer
relationships. This session provides a “practical” approach
that improves service to both external and internal customers,
thereby establishing such relationships. Basically, the
session addresses:
• What are the principles of service?
• How can we (management/employees) be motivated to
implement the principles?
• The importance of creating a service environment.
L. Lee Manzer is a Professor in the Department of Marketing,
Spears School of Business, Oklahoma State University. He
served on the faculty at Memphis State University after
working as a chemist and sales representative for the Dow
Chemical Co. He came to Oklahoma State in 1975. At OSU
he has served as Department Head, Director of Graduate
Studies, and Director of the Small Business Institute. He is a
nationally recognized expert on service implementation. He
has presented service quality, goal setting, and leadership
material to over 400 profit and not-for-profit organizations.
These organizations include energy and petrochemical
companies, manufacturing firms, financial institutions, and
public service agencies. The total participation in these
presentations is over 90,000. Dr. Manzer annually speaks to
10-20 community service and student organizations regarding
success criteria.
During September, Dr. Manzer presented six All-
Employee customer-service training sessions, with a
total attendance of 466 member city employees. His
presentations are getting rave reviews!
All-Employee Training Schedule
Fourth Quarter, 2011
(morning and afternoon sessions are identical)
Oct 11 Waynoka, City Hall, 8:30 – 11:30 am
Okeene, Council Chambers, 1:30 – 4:30 pm
Oct 20 Purcell, Multi-Purpose Center, 8:30 – 11:30 am
Edmond, Fire Admin Building, 1:30 – 4:30 pm
Oct 25 Duncan, Council Chambers, 8:30 – 11:30 am
Duncan, Council Chambers, 1:30 – 4:30 pm
Nov 15 Edmond, Fire Admin Building, 8:30 – 11:30 am
Prague, City Hall, 1:30 – 4:30 pm