Seiling Community Hospital medical service area telephone survey form and results

              Seiling Community Hospital Medical Service Area
Telephone Survey Form and Results
Oklahoma Office of Rural Health
Center for Rural Health
OSU Center for Health Sciences
Oklahoma Cooperative Extension Service
Oklahoma State University
August 2010AE-10029
Seiling Community Hospital Medical Service Area
Telephone Survey Form and Results
Community Health Engagement Process documents available online at:
www.okruralhealthworks.org
Lara Brooks, Assistant Extension Specialist, OSU, Stillwater
405-744-6083; Fax: 405-744-9835, Email: lara.brooks@okstate.edu
Brian Whitacre, Assistant Professor and Extension Economist, OSU, Stillwater
405-744-6083
Stan Ralstin, Area Community Development Specialist, OSU, Enid
580-237-7677
Mike Weber, Dewey County Extension Director, Taloga
580-623-5195
Corie Kaiser, Assistant Director, Oklahoma Center for Rural Health, Oklahoma City
405-840-6500
Val Schott, Director, Oklahoma Center for Rural Health, Oklahoma City & Tulsa
405-840-6500
Oklahoma Office of Rural Health
Center for Rural Health
OSU Center for Health Sciences
Oklahoma Cooperative Extension Services
Oklahoma State University
August 2010Seiling Community Hospital
Medical Service Area
Telephone Survey Form
SEILING COMMUNITY HOSPITAL SURVEY
DRAFT
Page 1 of 9
Qualifier 1: May I ask, are you over the age of 18?

Yes

1.
What is your zip code?

73663, Seiling

73659, Putnam

73835, Camargo

73667, Taloga

73838, Chester

73859, Vici

73724, Canton

Other _____________(TERMINATE)
2a.

Yes (Skip to Q.3a)

No

(Do not read) Don't know/Refused (Skip to Q.3a)
2b.

Community Health Center

Rural Health Clinic

Health Department

Specialist

Emergency Room/Hospital

Indian Health Services

Medicaid

Other (Specify) ____________________
No (Ask to speak to someone over the age of 18. TERMINATE if there is no one over the age of 18 in the household.)
If no, then what kind of medical provider do you use for routine care? (Record exact response. Probe for clarification. Do not read list.)
NOTE TO INTERVIEWER: All questions are optional and respondent may, of course, choose not to answer. All answers provided on this form are for facilitation purposes only. If an answer does not "fit" into one of the provided answers, please take down the exact answer given. Thank you.
Hello. My name is ________________ with ________________. I am calling on behalf of the Seiling Community Hospital committee. We are conducting a brief survey on the topic of health care in Dewey County. The community is reviewing the health care situation in Dewey County. It is very important that we include the opinion of you or someone in your household in this brief but important survey. To ensure confidentiality, all responses are completely anonymous.
Survey Date: July 12-18, 2010
Introduction and screener:
Do you use a family doctor for most of your routine health care?SEILING COMMUNITY HOSPITAL SURVEY
DRAFT
Page 2 of 9
3a.
Which city do you go to for most of your family's routine health care needs? (Do not read list)

Seiling (Skip to Q.4a)

Weatherford

Woodward

Enid

Shattuck

Other (Specify) ____________________

Fairview


Watonga

Okeene
3b.

Better quality of providers

Speed of getting an appointment

Closer/Convenient location


Have used for years/Personal relationship

Nicer facilities

Other (Specify) ____________________

Specialist

(Do not read) Don't know/Refused
4a.

Yes

No (Skip to Q.5a)

4b.

Satisfied

Dissatisfied

4c.
5a.
Have you or someone in your household been to a specialist in the past 24 months?

Yes

No (Skip to Q.6)

Approved provider for insurance/Health benefits program
(Do not read) Don't know/Refused (Skip to Q.4a)
(Do not read) Don't know/Refused (Skip to Q.5a)
Why do you say that? (Record exact response. Probe for clarification.)
How satisfied were you or someone in your household with the quality of care received in Dewey County? Would you say that you were…(Read List)?
Have you or someone else in your household been to a family doctor in Dewey County in the past 24 months?
Why do you or someone in your household use a medical provider for routine health care needs outside of Dewey County? (Record exact response. Probe for clarification. Do not read list.)
(Do not read) Don't know/Refused (Skip to Q.5a)
(Do not read) Don't know/Refused (Skip to Q.6)SEILING COMMUNITY HOSPITAL SURVEY
DRAFT
Page 3 of 9
5b.
6.
How many people live in your household? (Record response below)
7.
You
Family
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8.

Yes

No (Skip to Q.15)

Self-Paid Insurance Plan
__________ (If respondent is the only person who lives in household, ask for "you" only in Q.7)
Have you or someone in your household used the non-emergency services of a hospital in the past 24 months?
(Do not read) Don't know/Refused (Skip to Q.15)
Other________________________________
VA benefits
Medicare Supplement (Private pay)
City
What type of specialist have you or someone in your household been to and in which city are they located?
Type of Specialist
Champus/TriCare Program
Insurance through Employer/Previous employer
Medicare Part D (Prescriptions)
Medicare Advantage (Private pay)
Native American/Tribal Benefits
* Do Not Have Health Insurance
Medicare
Medicaid
What type of health insurance covers you and your family? (Read list if needed. Ask for "you" and "family" (if applicable). Can provide more than one response.)SEILING COMMUNITY HOSPITAL SURVEY
DRAFT
Page 4 of 9
9.

Seiling CommunityHospital, Seiling (Skip to Q.12)

Woodward Regional Hospital, Woodward

Weatherford Regional Hospital, Weatherford

INTEGRIS Clinton Regional Hospital, Clinton

Newman Memorial Hospital, Shattuck

Fairview Regional Hospital, Fairview

Watonga Municipal Hospital, Watonga



St. Mary's Regional Medical Center, Enid

Other (Specify) ____________________

(Do not read) Don't know/Refused
10.

Insurance reasons

Service not available

Closer/convenient location

Specialty doctor

Better Service

Where my doctor works

Referral/Recommended/Transferred

Other (Specify) ________

(Do not read) Don't know/Refused
11a.

Birthing services

MRI

Bone density

Outpatient surgery

CT Scan (CAT Scan)

Physical therapy

Dietary services/Diabetic counseling

Radiology (X-Ray)

Emergency room

Respiratory therapy

Inpatient stay

Sleep study

Inpatient surgery

Specialty doctor

Laboratory (blood) tests

Ultrasound

Mammogram

Other (Specify) ____________________

Mental health/Substance abuse

(Do not read) Don't know/Refused
What hospital services were used there? (Do not read list unless prompt is needed. Record exact response.)
INTEGRIS Bass Baptist Health Center, Enid
At which hospital(s) were services received? (Do not read list unless prompt is needed. Record exact responses. Allow for responses for more than one hospital.)
Okeene Municipal Hospital, Okeene
(If any hospital other than Seiling Community Hospital was indicated in Q.9, ask Q.10, Q.11a, and Q.11b; otherwise, skip to Q.12) You mentioned that you or someone in your household received care at a hospital other than Seiling Community Hospital. Why did you or your family member choose this/these hospital(s)? (Record exact response. Probe for clarification.)SEILING COMMUNITY HOSPITAL SURVEY
DRAFT
Page 5 of 9
11b.

Satisfied

Dissatisfied

12.

Immunizations

Radiology (X-Ray)

CT Scan (CAT Scan)

Respiratory therapy

Dietary services/Diabetic counseling

Specialty doctor

Emergency room

Ultrasound

Inpatient stay

Outpatient treatment/procedures

Laboratory (blood) tests

Other (Specify) ____________________

Mammogram

(Do not read) Don't know/Refused

MRI
13.
Rank (1 - 5)
a)
Services provided by the doctors
b)
The hospital's facilities
c)
Services provided by the nurses
d)
Services provided by the administrative staff
14a.

Satisfied

Dissatisfied

14b.
15.

Yes

No (Skip to Q.21)

Have you or someone in your household used emergency room services in the past 24 months?
the following aspects of your hospital visit:
How satisfied were you or someone in your household with the services you received at this hospital? Would you say you were… (Read list)
How satisfied were you or someone in your household with the services you received at Seiling Community Hospital? Would you say you were…(Read list)
(Do not read) Don't know/Refused (Skip to Q.15)
(If Seiling Community Hospital is mentioned in Q.9, ask Q.12, Q.13, Q.14a, and Q.14b; otherwise, skip to Q. 15.) What hospital services were used at Seiling Community Hospital? (Do not read list unless prompt is needed. Record exact response.)
Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about
Why do you say that? (Record exact response. Probe for clarification.)
(Do not read) Don't know/Refused (Skip to Q.15)
(Do not read) Don't know/Refused (Skip to Q.21)SEILING COMMUNITY HOSPITAL SURVEY
DRAFT
Page 6 of 9
16.

Seiling Community Hospital, Seiilng (Skip to Q.19)

Woodward Regional Hospital, Woodward

Weatherford Regional Hospital, Weatherford

INTEGRIS Clinton Regional Hospital, Clinton

Newman Memorial Hospital, Shattuck

Fairview Regional Hospital, Fairview

Watonga Municipal Hospital, Watonga



St. Mary's Regional Medical Center, Enid

Other (Specify) ____________________

(Do not read) Don't know/Refused
17.

Cardiac evaluation/Heart

Trauma care

Laboratory

Radiology (X-Ray)

CT Scan

Other (Specify) ____________________

Respiratory distress/Breathing difficulties

(Do not read) Don't know/Refused

Routine illness
18.

Satisfied

Dissatisfied

19.

Cardiac evaluation/Heart

Trauma care

Laboratory

Radiology (X-Ray)

CT Scan

Other (Specify) ____________________

Respiratory distress/Breathing difficulties

(Do not read) Don't know/Refused

Routine illness
How satisfied were you or someone in your household with the services you received at the emergency room in this hospital? Would you say you were… (Read list)
INTEGRIS Bass Baptist Health Center, Enid
At which hospital(s) were emergency room services received? (Do not read list unless prompt is needed. Record exact responses. Allow for responses for more than one hospital.)
(If any hospital other than Seiling Community Hospital was indicated in Q.16, ask Q.17, and Q.18; otherwise, skip to Q.19) You mentioned that you or someone in your household received emergency room care at a hospital other than Seiling Community Hospital. What type of emergency room services have you or someone in your household used in the past 24 months at this hospital? (Do not read list unless prompt is needed. Record exact response.)
Okeene Municipal Hospital, Okeene
(If Seiling Community Hospital is mentioned in Q.16, ask Q.19, Q.20a, and Q.20b; otherwise, skip to Q. 21) What type of emergency room services have you or someone in your household used in the past 24 months at Seiling Community Hospital? (Do not read list unless prompt is needed. Record exact response.)
(Do not read) Don't know/Refused (Skip to Q.21)SEILING COMMUNITY HOSPITAL SURVEY
DRAFT
Page 7 of 9
20.

Satisfied

Dissatisfied

21a.

Yes

No (Skip to Q22)

21b.

Satisfied

Dissatisfied

21c.
22a.

Yes

No (Skip to Q23a)

22b.

Closer/More convenient location

Other (Specify) ____________________

Better service

(Do not read) Don't know/Refused

Nicer facilities
23.

Yes

No

Do you believe that quality air and ground ambulance services and first responder services are available in Dewey County?
(Do not read) Don't know/Refused (Skip to Q24)
(Do not read) Don't know/Refused (Skip to Q.22)
Why do you say that? (Record exact response. Probe for clarification.)
(Do not read) Don't know/Refused (Skip to Q.21a)
How satisfied were you or someone in your household with the services you received at the emergency room in Seiling Community Hospital? Would you say you were…(Read list)
Have you or someone in your immediate family used the services of any OTHER nursing home(s) in the past 24 months? (Other than Seiling or Vici)
(Do not read) Don't know/Refused (Skip to Q23a)
Why did you or your family member choose this/these nursing home(s)?
Have you or someone in your immediate family used the services of the Seiling or Vici Nursing Home(s) in the past 24 months?
(Do not read) Don't know/Refused (Skip to Q22)
How satisfied were you or your family member with the services you received at the Seiling or Vici Nursing Home(s)? Would you say you were…(Read list)SEILING COMMUNITY HOSPITAL SURVEY
DRAFT
Page 8 of 9
24.

Yes

No

25.

Birthing Services

Orthopedist

Cardiologist

Respiratory therapy

Gastroenterologist

Sleep study

Mental health/Substance abuse

Other (Specify) ____________________

MRI

(Do not read) Don't know/Refused

Physical Therapy
26.
Would you be more likely to use Seiling Community Hospital if it were new?

Yes

No

27.
28.

18-20

61-70

21-30

71-80

31-40

80+

41-50

(Do not read) Don't know/Refused

51-60
29.

Caucasian

Native American

Asian

Other (Specify) ____________________

Hispanic

(Do not read) Don't know/Refused

African American
The last few questions are for statistical purposes only and like any of the other questions, respondents may choose not to answer.
What is your age?
What is your ethnicity?
What concerns you most about health care in your community? (Record exact response.)
What additional services would you like to see offered at Seiling Community Hospital? (Do not read list unless prompt is needed. Record exact response.)
Do you think there are enough doctors in the Seiling area?
(Do not read) Don't know/Refused
(Do not read) Don't know/Refused SEILING COMMUNITY HOSPITAL SURVEY
DRAFT
Page 9 of 9
30.

Less than $10,000

$75,000 to $99,999

$10,000 to $14,999

$100,000 to $149,999

$15,000 to $24,999

$150,000 to $199,999

$25,000 to $34,999

$200,000 or more

$35,000 to $49,999

(Do not read) Don't know/Refused

$50,000 to $74,999
31.

Male

Female

That completes the survey. Thank you for your time!
INTERVIEWER: RECORD ANSWER BASED ON OBSERVATION ONLY. DO NOT ASK.
Unknown (Can't Tell)
What is your annual household income?Seiling Community Hospital
Medical Service Area
Telephone Survey Results
Response Category
No.
Percent
73663, Seiling
50
25.0%
73859, Vici
50
25.0%
73724, Canton
42
21.0%
73667, Taloga
25
12.5%
73838, Chester
20
10.0%
73835, Camargo
8
4.0%
73659, Putnam
5
2.5%
Total
200
100.0%
Q1. What is your zip code?
2.5%
4.0%
10.0%
12.5%
21.0%
25.0%
25.0%
0%
20%
40%
73659, Putnam
73835, Camargo
73838, Chester
73667, Taloga
73724, Canton
73859, Vici
73663, Seiling
Seiling Community Hospital Telephone Survey Results 1
Response Category
No.
Percent
Yes
178
89.0%
No
21
10.5%
Don't know/Refused
1
0.5%
Total
200
100.0%
Q2a. Do you use a family doctor for most of your routine health care?
Yes89.0%
No10.5%
Don't know/Refused0.5%
Seiling Community Hospital Telephone Survey Results 2
Response Category
No.
Percent
Emergency Room/Hospital
10
47.6%
Rural Health Clinic
4
19.0%
Indian Health Services
2
9.5%
Health Department
1
4.8%
VA
1
4.8%
Just moved here
1
4.8%
None, religious reasons
1
4.8%
Elders of church for any health care needs
1
4.8%
Total
21
100.0%
Emergency Q2b. If no, then what kind of medical provider
do you use for routine care?
9.5%
19.0%
47.6%
0%
10%
20%
30%
40%
50%
60%
Indian Health Services
Rural Health Clinic
Emergency Room/Hospital
Seiling Community Hospital Telephone Survey Results 3
Response Category
County
No.
Percent
Seiling
Dewey
91
45.5%
Woodward
Woodward
22
11.0%
Okeene
Blaine
20
10.0%
Vici
Dewey
11
5.5%
Shattuck
Ellis
11
5.5%
Fairview
Major
11
5.5%
Watonga
Blaine
6
3.0%
Clinton
Custer
6
3.0%
Enid
Garfield
5
2.5%
Elk City
Beckham
4
2.0%
Oklahoma City
Oklahoma
4
2.0%
Canton
Blaine
1
0.5%
Weatherford
Custer
1
0.5%
Tulsa
Tulsa
1
0.5%
Ft. Worth, TX
1
0.5%
Arkansas City, KS
1
0.5%
None
1
0.5%
Don't know/No response
3
1.5%
Total
200
100.0%
Q3a. Which city do you go to for most of your family's
routine health care needs?
Seiling Community Hospital Telephone Survey Results 4
Response Category
No.
Percent
Closer/Convenient location
46
32.4%
Have used for years/Personal relationship
44
31.0%
Better quality of providers
18
12.7%
Approved provider for insurance/Health benfits program
10
7.0%
Specialist
6
4.2%
Nicer facilities
6
4.2%
Speed of getting an appointment
3
2.1%
Recommended/Referred
2
1.4%
Not enough local doctors/Specialists
2
1.4%
New in town/Not familiar with local doctors
2
1.4%
Do not use doctors/Religion
1
0.7%
Don't know/No response
2
1.4%
Total
142
100.0%
Some respondents answered more than once.
Q3b. Why do you or someone in your household use a medical provider for
routine health care needs outside of Dewey County?
Seiling Community Hospital Telephone Survey Results 5
Q4a. Have you or someone else in your household been to
a family doctor in Dewey County in the past 24 months?
Response Category
No.
Percent
Yes
115
57.5%
No
84
42.0%
Don't know/No response
1
0.5%
Total
200
100.0%
Yes57.5%
No42.0%
Don't know/No response0.5%
Seiling Community Hospital Telephone Survey Results 6
Response Category
No.
Percent
Satisfied
107
93.0%
Dissatisfied
5
4.3%
Don't know/No response
3
2.6%
Total
115
100.0%
Q4b. How satisfied were you or someone in your household with the quality of care received in Dewey County? Would you say that you were…
Satisfied93.0%
Dissatisfied4.3%
Don't know/No response2.6%
Seiling Community Hospital Telephone Survey Results 7
Response
No.
Percent
Satisfied with doctors/Nurses/Staff
35
28.2%
Resolved medical issue(s)/Needs were met
32
25.8%
Satisfied, because the services were local and personal
24
19.4%
Good treatment/care
15
12.1%
Short waiting time
6
4.8%
Service was good
4
3.2%
Friendly staff
3
2.4%
Satisfied, no reason given
3
2.4%
Satisfied, but concerned about billing
2
1.6%
Total
124
100.0%
Response
No.
Percent
Problems filing claims with insurance
2
33.3%
Unsatisfied with physicians
1
16.7%
Medical issue(s) not resolved
1
16.7%
Dissatisfied with billing
1
16.7%
Dissatisfied, no reason given
1
16.7%
Total
6
100.0%
Some respondents answered more than once.
Q4c-1. Why do you say that you are satisfied with the services
received in Dewey County?
Some respondents answered more than once.
Q4c-2. Why do you say that you are dissatisfied with the services you
received in Dewey County?
Seiling Community Hospital Telephone Survey Results 8
Dewey County
93.0%
4.3%
2.6%
Other Surveys Averages
91.6%
7.1%
1.4%
Other Surveys Low Range
82.7%
17.3%
0.0%
Other Surveys High Range
100.0%
0.0%
0.0%
Compared to Other Studies
Q4d. How satisfied were you or someone in your household with
the quality of care you received in Dewey County?
No Response
Survey Area
Satisfied
Dissatisfied
0%
25%
50%
75%
100%
Dewey County
Other Surveys Averages
Other Surveys Low Range
Other Surveys High Range
Satisfied
Dissatisfied
No Response
Seiling Community Hospital Telephone Survey Results 9
Response Category
No.
Percent
Yes
121
60.5%
No
77
38.5%
Don't know/Refused
2
1.0%
Total
200
100.0%
Q5a. Have you or someone in your household
been to a specialist in the past 24 months?
Yes60.5%
No38.5%
Don't know/Refused1.0%
Seiling Community Hospital Telephone Survey Results 10
Type of Specialist
No.
Percent
Top 7 Responses
Cardiologist
30
15.9%
Orthopedist
19
10.1%
Oncologist
14
7.4%
Orthopedic Surgeon
14
7.4%
Opthalmologist
11
5.8%
Urologist
11
5.8%
Gastroenterologist
10
5.3%
All others
80
42.3%
Total
189
100.0%
Some respondents answered more than once.
Q5b-1. What type of specialist have you or someone in your household been to? Seiling Community Hospital Telephone Survey Results 11
Type of Specialist
City
No.
Percent
Cardiologist
Oklahoma City (10); Enid (8); Woodward (4); Elk City (2); Shattuck (2); Seiling (1); Woodward (1); Ft. Worth, TX (1); Zapata, TX (1)
30
15.9%
Orthopedist
Oklahoma City (10); Enid (8); Woodward (1)
19
10.1%
Oncologist
Enid (9); Oklahoma City (2); Edmond (1); Woodward (1); Fayettville, AR (1)
14
7.4%
Orthopedic Surgeon
Oklahoma City (7); Enid (3); Liberal, KS (1); Wichita, KS (1); Bethlehem, PA (1); Amarillo, TX (1)
14
7.4%
Ophthalmologist
Enid (5); Oklahoma City (3); Woodward (2); Edmond (1)
11
5.8%
Urologist
Enid (5); Woodward (5); Oklahoma City (1)
11
5.8%
Gastroenterologist
Enid (10)
10
5.3%
OB/GYN
Enid (5); Seiling (1); Norman (1); Oklahoma City (1); Woodward (1)
9
4.8%
General Surgeon
Enid (4); Woodward (2); Elk City (1); Shattuck (1)
8
4.2%
Pulmonologist
Enid (4); Woodward (2); Seiling (1); Oklahoma City (1)
8
4.2%
Neurologist
Oklahoma City (4); Enid (3)
7
3.7%
Nephrologist
Oklahoma City (3); Enid (2); Amarillo, TX (1)
6
3.2%
Dermatologist
Elk City (3); Enid (1); Ft. Worth, TX (1)
5
2.6%
Endocrinologist
Enid (1); Oklahoma City (1); Weatherford (1); Woodward (1)
4
2.1%
Neurosurgeon
Oklahoma City (3); Enid (1)
4
2.1%
Retinologist
Oklahoma City (3); Woodward (1)
4
2.1%
Rheumatologist
Oklahoma City (3); Norman (1)
4
2.1%
Plastic Surgeon
Enid (2); Oklahoma City (1)
3
1.6%
Optometrist
Enid (1); Fairview (1)
2
1.1%
Otolaryngologist
Enid (1); Ft. Worth (1)
2
1.1%
Podiatrist
Enid (1); Oklahoma City (1)
2
1.1%
Sleep Specialist
Kingfisher (1); Oklahoma City (1)
2
1.1%
Cardiac Surgeon
Oklahoma City (1)
1
0.5%
Dentist
Woodward (1)
1
0.5%
Fertility Specialist
Oklahoma City (1)
1
0.5%
Pediatric Gastroenterologist
Oklahoma City (1)
1
0.5%
Pediatrician
Oklahoma City (1)
1
0.5%
Periodontist
Oklahoma City (1)
1
0.5%
Don't know/Refused
4
2.1%
0.0%
Total
189
100.0%
Some respondents answered more than once.
Q5b-2. What type of specialist have you or someone in your household been to
and in which city are they located?
Seiling Community Hospital Telephone Survey Results 12
Response Category
No.
Percent
One
48
24.0%
Two
104
52.0%
Three
32
16.0%
Four
9
4.5%
Five
5
2.5%
Seven
1
0.5%
Fifteen
1
0.5%
Total
200
100.0%
Q6. How many people live in your household?
0.5%
2.5%
4.5%
16.0%
52.0%
24.0%
0%
20%
40%
60%
Six
Five
Four
Three
Two
One
Seiling Community Hospital Telephone Survey Results 13
Response Category
All Categories
Percent
Major Categories
Percent
All Medicare
115
38.9%
Medicare
70
23.6%
Medicare Part D
24
8.1%
Medicare Supplement
18
6.1%
Medicare Advantage
3
1.0%
Insurance through
employer/Previous employer
81
27.4%
81
27.4%
Self-paid insurance plan
47
15.9%
47
15.9%
Medicaid (Sooner Care)
8
2.7%
8
2.7%
VA benefits
8
2.7%
8
2.7%
Champus/TriCare Program
7
2.4%
7
2.4%
Native American/Tribal benefits
4
1.4%
4
1.4%
None/Not covered by
health insurance
26
8.8%
26
8.8%
Total
296
100.0%
296
100.0%
Some respondents answered more than once.
Q7a. What type of health insurance covers you?
Seiling Community Hospital Telephone Survey Results 14
Response Category
All Categories
Percent
Major Categories
Percent
All Medicare
66
33.5%
Medicare
41
20.8%
Medicare Part D
13
6.6%
Medicare Supplement
11
5.6%
Medicare Advantage
1
0.5%
Insurance through
employer/Previous employer
79
40.1%
79
40.1%
Self-paid insurance plan
36
18.3%
36
18.3%
Medicaid (Sooner Care)
8
4.1%
8
4.1%
Champus/TriCare Program
5
2.5%
5
2.5%
Native American/Tribal benefits
3
1.5%
3
1.5%
None/Not covered by
health insurance
15
7.6%
15
7.6%
Total
197
100.0%
197
100.0%
Some respondents answered more than once.
Q7b. What type of health insurance covers your family?
Seiling Community Hospital Telephone Survey Results 15
Response Category
No.
Percent
Yes
71
35.5%
No
127
63.5%
Don't know/No response
2
1.0%
Total
200
100.0%
Q8. Have you or someone in your household used the non-emergency services of a hospital in the past 24 months?
Yes35.5%
No63.5%
Don't know/No response1.0%
Seiling Community Hospital Telephone Survey Results 16
Response Category
Location
No.
Percent
Seiling Community Hospital
Seiling
37
46.8%
Okeene Municipal Hospital
Okeene
7
8.9%
Newman Memorial Hospital
Shattuck
5
6.3%
St. Mary's Regional Medical Center
Enid
4
5.1%
Fairview Regional Hospital
Fairview
4
5.1%
Woodward Regional Hospital
Woodward
3
3.8%
INTEGRIS Bass Baptist Health Center
Enid
3
3.8%
McBride Clinic Orthopedic Hospital
Edmond
2
2.5%
Weatherford Regional Hospital
Weatherford
1
1.3%
INTEGRIS Clinton Regional Hospital
Clinton
1
1.3%
Watonga Municipal Hospital
Watonga
1
1.3%
Norman Regional Hospital
Norman
1
1.3%
Oklahoma Heart Hospital
Oklahoma City
1
1.3%
Great Plains Regional Medical Center
Elk City
1
1.3%
Lakeside Women's Hospital
Oklahoma City
1
1.3%
INTEGRIS Baptist Medical Center
Oklahoma City
1
1.3%
OU Medical Center
Oklahoma City
1
1.3%
Oklahoma Surgicare
Oklahoma City
1
1.3%
Laredo Medical Center
Laredo, TX
1
1.3%
Southwest Medical Center
Liberal, KS
1
1.3%
Urgent Care
Woodward
1
1.3%
Hospital in OKC, Don't remember name
Oklahoma City
1
1.3%
Total
79
100.0%
Some respondents answered more than once.
Q9a. At which hospital(s) were services received?
Seiling Community Hospital Telephone Survey Results 17
46.8%
53.2%
51.1%
48.9%
25.0%
75.0%
75.9%
24.1%
Seiling Community Hospital
Other Surveys Averages
Other Surveys Low Range
Other Surveys High Range
Q9b. Which hospital(s) were services received?
Seiling Community Hospital
Compared to Other Studies
Used local hospital
Did not use local hospital
Survey Area
0%
25%
50%
75%
100%
Seiling Community Hospital
Other Surveys Averages
Other Surveys Low Range
Other Surveys High Range
Used local hospital
Did not use local hospital
Seiling Community Hospital Telephone Survey Results 18
Response Category
No.
Percent
Where my doctor works
16
35.6%
Closer/Convenient location
9
20.0%
Specialty doctor
9
20.0%
Referral/Recommended/Transferred
5
11.1%
Better Service
3
6.7%
Service not available
2
4.4%
Insurance reasons
1
2.2%
Total
45
100.0%
Some respondents answered more than once.
Q10. You mentioned that you or someone in your household received care at a hospital other than Seiling Community Hospital. Why did you or your family member choose this/these hospital(s)?
11.1%
20.0%
20.0%
35.6%
0%
10%
20%
30%
40%
Referral/Recommended/Transferred
Specialty doctor
Closer/Convenient location
Where my doctor works
Seiling Community Hospital Telephone Survey Results 19
Response Category
Subcategories
All Categories
Percent
All Diagnostic Imaging
31
29.2%
Radiology (X-Ray)
15
MRI
8
Mammogram
3
CT Scan (CAT Scan)
3
Ultrasound
2
Laboratory (Blood) Tests
25
23.6%
Inpatient stay
11
10.4%
Inpatient surgery
8
7.5%
Specialty doctor
8
7.5%
Emergency room
5
4.7%
Physical therapy
5
4.7%
Outpatient surgery
4
3.8%
Heart/EKG
2
1.9%
Birthing services
1
0.9%
Bone density
1
0.9%
Dietary services/Diabetic counseling
1
0.9%
Mental health/Substance abuse
1
0.9%
Routine Illness
1
0.9%
Radiation
1
0.9%
Prescription/Shot in each knee
1
0.9%
Total
31
106
100.0%
Some respondents answered more than once.
Q11a. What hospital services were used there?
Seiling Community Hospital Telephone Survey Results 20
Response Category
No.
Percent
Satisfied
40
97.6%
Dissatisfied
1
2.4%
Total
41
100.0%
Q11b. How satisfied were you or someone in your household with the services you received at this hospital? Would you say you were…
Satisfied97.6%
Dissatisfied2.4%
Seiling Community Hospital Telephone Survey Results 21
Responses
Subcategories
All Categories
Percent
All Diagnostic Imaging
25
40.3%
Radiology (X-Ray)
17
CT Scan (CAT Scan)
5
MRI
1
Mammogram
1
Ultrasound
1
Laboratory (blood) test
22
35.5%
Inpatient stay
5
8.1%
Outpatient treatment/Procedures
3
4.8%
EKG
2
3.2%
Immunizations
1
1.6%
Emergency room
1
1.6%
Don't know/No response
3
4.8%
Total
25
62
100.0%
Some respondents answered more than once.
Q12. What hospital services were used at
Seiling Community Hospital?
Seiling Community Hospital Telephone Survey Results 22
Response Category
Very poor
Excellent
Total
1
2
3
4
5
Services provided by the doctors
0
0
2
6
29
37
The hospital's facilities
3
1
7
11
15
37
Services provided by the nurses
0
2
5
4
26
37
1
0
3
6
27
37
Services provided by the administrative staff
Q13. Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about the following aspects of your hospital visit
0%
20%
40%
60%
80%
100%
Services provided by the administrative staff
Services provided by the nurses
The hospital's facilities
Services provided by the doctors
1
2
3
4
5
Very Poor
Excellent
Seiling Community Hospital Telephone Survey Results 23
Response Category
No.
Percent
Satisfied
36
97.3%
Dissatisfied
1
2.7%
Total
37
100.0%
Q14a. How satisfied were you or someone in your household with the services you received at Seiling Community Hospital? Would you say that you were…
Satisfied97.3%
Dissatisfied2.7%
Seiling Community Hospital Telephone Survey Results 24
Response
No.
Percent
Good treatment/care
11
24.4%
Satisfied with doctors/Nurses/Staff
11
24.4%
Resolved medical issue(s)
9
20.0%
Satisfied because services were local and personal
4
8.9%
Short waiting time
4
8.9%
Satisfied, but concerned about care
2
4.4%
Friendly staff
2
4.4%
Satisfied with facilities
1
2.2%
Satisfied, no reason given
1
2.2%
Total
45
97.8%
Response
No.
Percent
Long wait
1
100.0%
Total
1
100.0%
Some respondents answered more than once.
Q14b-1. Why do you say that you are satisfied with the services
received at Seiling Community Hospital?
Q14b-2. Why do you say that you are dissatisfied with the services
received at Seiling Community Hospital?
Seiling Community Hospital Telephone Survey Results 25
Seiling Community Hospital
97.3%
2.7%
0.0%
Other Surveys Averages
85.4%
11.9%
2.8%
Other Surveys Low Range
66.7%
33.3%
0.0%
Other Surveys High Range
100.0%
0.0%
0.0%
Q14c. How satisfied were you or someone in your household with
the services you received at Seiling Community Hospital
Compared to Other Studies
Survey Area
Satisfied
Dissatisfied
No Response
0%
25%
50%
75%
100%
Seiling Community Hospital
Other Surveys Averages
Other Surveys Low Range
Other Surveys High Range
Satisfied
Dissatisfied
No Response
Seiling Community Hospital Telephone Survey Results 26
Response
No.
Percent
Yes
64
32.0%
No
133
66.5%
Don't know/Refused
3
1.5%
Total
200
100.0%
Q15. Have you or someone in your household used
emergency room services in the past 24 months?
Yes32.0%
No66.5%
Don't know/Refused1.5%
Seiling Community Hospital Telephone Survey Results 27
Response Category
Location
No.
Percent
Seiling Community Hospital
Seiling
36
48.6%
Woodward Regional Hospital
Woodward
14
18.9%
Okeene Municipal Hospital
Okeene
4
5.4%
INTEGRIS Baptist Health Center Center
Enid
4
5.4%
St. Mary's Regional Medical Center
Enid
3
4.1%
Newman Memorial Hospital
Shattuck
3
4.1%
Fairview Regional Hospital
Fairview
1
1.4%
INTEGRIS Clinton Regional Hospital
Clinton
1
1.4%
Share Medical Center
Alva
1
1.4%
Memorial Hospital of Texas County
Guymon
1
1.4%
Midwest Regional Medical Center
Midwest City
1
1.4%
The Children's Hospital
Oklahoma City
1
1.4%
Oklahoma Heart Hospital
Oklahoma City
1
1.4%
Baptist St. Anthony Health System
Amarillo, TX
1
1.4%
Laredo Medical Center
Laredo, TX
1
1.4%
Holy Cross New Mexico
Taos, NM
1
1.4%
Total
74
100.0%
Some respondents answered more than once.
Q16a At which hospital(s) were emergency room services received?
Seiling Community Hospital Telephone Survey Results 28
45.5%
54.5%
46.8%
53.2%
48.6%
51.4%
Routine Healthcare (Q3a)
Hospital (non-emergency)(Q9)
Emergency Room(Q16)
Q16b. Percentage of respondents using local services
Seiling Community Hospital
Used local Services
Did not use local Services
Survey Area
0%
25%
50%
75%
100%
Routine Healthcare (Q3a)
Hospital (non-emergency)(Q9)
Emergency Room(Q16)
Used local Services
Did not use local Services
Seiling Community Hospital Telephone Survey Results 29
Response Category
Subcategories
All Categories
Percent
All Diagnostic Imaging
18
27.7%
Radiology (X-Ray)
13
CT Scan (CAT Scan)
4
MRI
1
Routine Illness
14
21.5%
Laboratory (Blood) Tests
12
18.5%
Cardiac evaluation/Heart
9
13.8%
Trauma care
5
7.7%
Respiratory distress/Breathing difficulties
2
3.1%
Port removed from shoulder
1
1.5%
Kidney stones
1
1.5%
Prescriptions/Steroid
1
1.5%
Concussion
1
1.5%
Wifed passed away in ER, not sure of procedures
1
1.5%
Total
18
65
100.0%
Some respondents answered more than once.
Q17. What type of emergency room services were used at this hospital?
Seiling Community Hospital Telephone Survey Results 30
Response Category
No.
Percent
Satisfied
26
78.8%
Dissatisfied
5
15.2%
Don't know/Refused
2
6.1%
Total
33
100.0%
Q18. How satisfied were you or someone in your household with the emergency room services you or someone in your household received in this hospital? Would you say that you were…
Satisfied78.8%
Dissatisfied15.2%
Don't know/Refused6.1%
Seiling Community Hospital Telephone Survey Results 31
Response Category
Subcategories
All Categories
Percent
All Diagnostic Imaging
24
32.0%
Radiology (X-Ray)
15
MRI
4
CT Scan (CAT Scan)
4
Ultrasound
1
Laboratory (Blood) Tests
22
29.3%
Routine Illness
11
14.7%
Cardiac evaluation/Heart
7
9.3%
Respiratory distress/Breathing difficulties
5
6.7%
Trauma care
4
5.3%
High blood pressure
1
1.3%
Wrong medications
1
1.3%
Total
24
75
100.0%
Some respondents answered more than once.
Q19. What type of emergency room services were used at Seiling Community Hospital?
Seiling Community Hospital Telephone Survey Results 32
Response Category
No.
Percent
Satisfied
32
88.9%
Dissatisfied
4
11.1%
Total
36
100.0%
Q20a. How satisfied were you or someone in your household with the emergency room services you or someone in your household received in the Seiling Community Hospital? Would you say that you were…
Satisfied88.9%
Dissatisfied11.1%
Seiling Community Hospital Telephone Survey Results 33
Seiling Community Hospital
88.9%
11.1%
0.0%
Other Surveys Averages
81.4%
17.6%
1.0%
Other Surveys Low Range
59.2%
39.5%
1.3%
Other Surveys High Range
95.7%
4.3%
0.0%
Q20b. How satisfied were you or someone in your household with the services you received at Seiling Community Hospital Emergency Room
Compared to Other Studies
Survey Area
Satisfied
Dissatisfied
No Response
0%
25%
50%
75%
100%
Seiling Community Hospital
Other Surveys Averages
Other Surveys Low Range
Other Surveys High Range
Satisfied
Dissatisfied
No Response
Seiling Community Hospital Telephone Survey Results 34
Response Category
No.
Percent
Yes
7
3.5%
No
193
96.5%
Total
200
100.0%
Q21a. Have you or someone in your immediate family used the services of the Seiling or Vici Nursing Home(s) in the past 24 months?
Yes3.5%
No96.5%
Seiling Community Hospital Telephone Survey Results 35
Response Category
No.
Percent
Satisfied
6
85.7%
Dissatisfied
1
14.3%
Total
7
100.0%
Q21b. How satisfed were you or your family member with the services received at the Seiling or Vici Nursing Home(s)? Would you say that you were…
Satisfied85.7%
Dissatisfied14.3%
Seiling Community Hospital Telephone Survey Results 36
Response
No.
Percent
Good treatment/care
3
50.0%
Friendly/Kind staff
2
33.3%
Good service
1
16.7%
Total
6
50.0%
Response
No.
Percent
Family was never accepted into nursing care/No psych facility
1
100.0%
Total
1
100.0%
Q21c-1. Why do you say that you are satisfied with the Seiling or Vici Nursing Home(s)?
Q21c-2. Why do you say that you are dissatisfied with the Seiling or Vici Nursing Home(s)?
Seiling Community Hospital Telephone Survey Results 37
Response Category
No.
Percent
Yes
12
6.0%
No
187
93.5%
Don't know/No response
1
0.5%
Total
200
100.0%
Q22a. Have you or someone in your immediate family used the services of any OTHER nursing home(s) in the past 24 months? (Other than Seiling or Vici)
Yes6.0%
No93.5%
Don't know/No response0.5%
Seiling Community Hospital Telephone Survey Results 38
Response Category
No.
Percent
Closer/Convenient location
8
44.4%
Better services
5
27.8%
Nicer facilities
2
11.1%
Used VA nusring home in Clinton
2
11.1%
Closer to family in Tennessee
1
5.6%
Total
18
100.0%
Some respondents answered more than once.
Q22b. Why do you or your family member choose this/these nursing homes?
Seiling Community Hospital Telephone Survey Results 39
Response Category
No.
Percent
Yes
167
83.5%
No
5
2.5%
Don't know/No response
28
14.0%
Total
200
100.0%
Q23. Do you believe that quality air and ground ambulance services and first responder services are available in Dewey County?
Yes83.5%
No2.5%
Don't know/No response14.0%
Seiling Community Hospital Telephone Survey Results 40
Response Category
No.
Percent
Yes
57
28.5%
No
82
41.0%
Don't know/No response
61
30.5%
Total
200
100.0%
Q24. Do you think there are enough doctors in the Seiling area?
Yes28.5%
No41.0%
Don't know/No response30.5%
Seiling Community Hospital Telephone Survey Results 41
Response Category
No.
Percent
Specialists including: Cardiologisty (13); Orthopedist (4); Specialists in general (4); Urologist (3); Surgeons (3); OB/GYN (3); Gastroenterologist (2); Pediatrician (2); Rheumatologist (2); Dermatologist (1); Podiatrist (1); Endocrinologist (1)
39
16.2%
More physicians/Better physicians/Nurse Practitioners/MDs
19
7.9%
Radiology Department/ Better CT Scan/Ultrasound Equipment/MRI
13
5.4%
Physical therapy
6
2.5%
CT Scan Room/More up to date
4
1.7%
More up to date equipment/New hospital
3
1.2%
Dental services
2
0.8%
Lab testing
2
0.8%
Better equiped ER
2
0.8%
Transportation to OKC & Enid to see specialists
1
0.4%
Health care for uninsured
1
0.4%
Surgical Suite
1
0.4%
Speech Therapist
1
0.4%
Vision Services
1
0.4%
Better Ambulance Services
1
0.4%
Outpatient Care
1
0.4%
More clinic space
1
0.4%
Mammograms
1
0.4%
Renal Dialysis
1
0.4%
Diabetes Center
1
0.4%
Chiropractic care
1
0.4%
Hospice
1
0.4%
Full Paid staffing in ambulances
1
0.4%
More local help instead of registry
1
0.4%
Don't know/No response
136
56.4%
Total
241
83.8%
Some respondents answered more than once.
Q25. What additional services would you like to see offered at Seiling Community Hospital?
Seiling Community Hospital Telephone Survey Results 42
Response Category
No.
Percent
Yes
87
43.5%
No
91
45.5%
Don't know/No response
22
11.0%
Total
200
100.0%
Q26. Would you be more likely to use Seiling Community Hospital if it were new?
Yes43.5%
No45.5%
Don't know/No response11.0%
Seiling Community Hospital Telephone Survey Results 43
Response Category
No.
Percent
No concerns/complaints
35
15.6%
Distance to health facilities/Distance to specialists
31
13.8%
High cost of care/Prescriptions/Insurance
20
8.9%
More physicians/Specialists
20
8.9%
Quality of care
16
7.1%
Hospital moving/Closing/No health care in community
10
4.4%
Availability of services
10
4.4%
Uninsured populations
8
3.6%
EMS services/New ambulance
8
3.6%
Government influence in health care
6
2.7%
Lack of services
6
2.7%
Retiring physicians/Physicians moving out of town
5
2.2%
More assistance for elderly and children
5
2.2%
Acquiring newer medical technology/New hospital
4
1.8%
Distance for surgeries
4
1.8%
Not enough nurses/More staff
3
1.3%
Distance to trauma facility
3
1.3%
Long wait to see physician
3
1.3%
Health services for uninsured
2
0.9%
Availability of specialists
2
0.9%
After hours care
1
0.4%
Need for Health Department
1
0.4%
Dental for children
1
0.4%
More local physicians accepting insurance
1
0.4%
Lack of financial resources for hospital
1
0.4%
Don't know/No response
19
8.4%
Total
225
100.0%
Some respondents answered more than once.
Q27. What concerns you most about health care in your community?
Seiling Community Hospital Telephone Survey Results 44
Response Category
No.
Percent
18-20
1
0.5%
21-30
14
7.0%
31-40
17
8.5%
41-50
21
10.5%
51-60
55
27.5%
61-70
52
26.0%
71-80
28
14.0%
81+
12
6.0%
Total
200
100.0%
Q28. What is your age?
6.0%
14.0%
26.0%
27.5%
10.5%
8.5%
7.0%
0.5%
0%
10%
20%
30%
40%
81+
71-80
61-70
51-60
41-50
31-40
21-30
18-20
Seiling Community Hospital Telephone Survey Results 45
Response Category
No.
Percent
Caucasian
180
90.0%
Native American
7
3.5%
Hispanic
3
1.5%
African American
2
1.0%
Don't know/Refused
8
4.0%
Total
200
100.0%
Q29. What is your ethnicity?
1.0%
1.5%
3.5%
90.0%
0%
25%
50%
75%
100%
African American
Hispanic
Native American
Caucasian
Seiling Community Hospital Telephone Survey Results 46
Response Category
No.
Percent
Less than $10,000
13
6.5%
$10,000 to $14,999
19
9.5%
$15,000 to $24,999
25
12.5%
$25,000 to $34,999
22
11.0%
$35,000 to $49,999
24
12.0%
$50,000 to $74,999
26
13.0%
$75,000 to $99,999
17
8.5%
$100,000 to $149,999
10
5.0%
$150,000 to $199,999
2
1.0%
$200,000 or more
1
0.5%
Don't know/No Response
41
20.5%
Total
200
100.0%
$10,000 Less than Q30. What is your annual household income?
3.5%
9.5%
15.5%
17.0%
12.5%
13.0%
5.5%
5.0%
0%
5%
10%
15%
20%
25%
$100,000 to $149,999
$75,000 to $99,999
$50,000 to $74,999
$35,000 to $49,999
$25,000 to $34,999
$15,000 to $24,999
$10,000 to $14,999
Less than $10,000
Seiling Community Hospital Telephone Survey Results 47
Response Category
No.
Percent
Female
135
67.5%
Male
65
32.5%
Total
200
100.0%
Q31. What is your gender?
Female67.5%
Male32.5%
Seiling Community Hospital Telephone Survey Results 48