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Seiling Community Hospital Medical Service Area Telephone Survey Form and Results Oklahoma Office of Rural Health Center for Rural Health OSU Center for Health Sciences Oklahoma Cooperative Extension Service Oklahoma State University August 2010AE-10029 Seiling Community Hospital Medical Service Area Telephone Survey Form and Results Community Health Engagement Process documents available online at: www.okruralhealthworks.org Lara Brooks, Assistant Extension Specialist, OSU, Stillwater 405-744-6083; Fax: 405-744-9835, Email: lara.brooks@okstate.edu Brian Whitacre, Assistant Professor and Extension Economist, OSU, Stillwater 405-744-6083 Stan Ralstin, Area Community Development Specialist, OSU, Enid 580-237-7677 Mike Weber, Dewey County Extension Director, Taloga 580-623-5195 Corie Kaiser, Assistant Director, Oklahoma Center for Rural Health, Oklahoma City 405-840-6500 Val Schott, Director, Oklahoma Center for Rural Health, Oklahoma City & Tulsa 405-840-6500 Oklahoma Office of Rural Health Center for Rural Health OSU Center for Health Sciences Oklahoma Cooperative Extension Services Oklahoma State University August 2010Seiling Community Hospital Medical Service Area Telephone Survey Form SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 1 of 9 Qualifier 1: May I ask, are you over the age of 18? Yes 1. What is your zip code? 73663, Seiling 73659, Putnam 73835, Camargo 73667, Taloga 73838, Chester 73859, Vici 73724, Canton Other _____________(TERMINATE) 2a. Yes (Skip to Q.3a) No (Do not read) Don't know/Refused (Skip to Q.3a) 2b. Community Health Center Rural Health Clinic Health Department Specialist Emergency Room/Hospital Indian Health Services Medicaid Other (Specify) ____________________ No (Ask to speak to someone over the age of 18. TERMINATE if there is no one over the age of 18 in the household.) If no, then what kind of medical provider do you use for routine care? (Record exact response. Probe for clarification. Do not read list.) NOTE TO INTERVIEWER: All questions are optional and respondent may, of course, choose not to answer. All answers provided on this form are for facilitation purposes only. If an answer does not "fit" into one of the provided answers, please take down the exact answer given. Thank you. Hello. My name is ________________ with ________________. I am calling on behalf of the Seiling Community Hospital committee. We are conducting a brief survey on the topic of health care in Dewey County. The community is reviewing the health care situation in Dewey County. It is very important that we include the opinion of you or someone in your household in this brief but important survey. To ensure confidentiality, all responses are completely anonymous. Survey Date: July 12-18, 2010 Introduction and screener: Do you use a family doctor for most of your routine health care?SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 2 of 9 3a. Which city do you go to for most of your family's routine health care needs? (Do not read list) Seiling (Skip to Q.4a) Weatherford Woodward Enid Shattuck Other (Specify) ____________________ Fairview Watonga Okeene 3b. Better quality of providers Speed of getting an appointment Closer/Convenient location Have used for years/Personal relationship Nicer facilities Other (Specify) ____________________ Specialist (Do not read) Don't know/Refused 4a. Yes No (Skip to Q.5a) 4b. Satisfied Dissatisfied 4c. 5a. Have you or someone in your household been to a specialist in the past 24 months? Yes No (Skip to Q.6) Approved provider for insurance/Health benefits program (Do not read) Don't know/Refused (Skip to Q.4a) (Do not read) Don't know/Refused (Skip to Q.5a) Why do you say that? (Record exact response. Probe for clarification.) How satisfied were you or someone in your household with the quality of care received in Dewey County? Would you say that you were…(Read List)? Have you or someone else in your household been to a family doctor in Dewey County in the past 24 months? Why do you or someone in your household use a medical provider for routine health care needs outside of Dewey County? (Record exact response. Probe for clarification. Do not read list.) (Do not read) Don't know/Refused (Skip to Q.5a) (Do not read) Don't know/Refused (Skip to Q.6)SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 3 of 9 5b. 6. How many people live in your household? (Record response below) 7. You Family 8. Yes No (Skip to Q.15) Self-Paid Insurance Plan __________ (If respondent is the only person who lives in household, ask for "you" only in Q.7) Have you or someone in your household used the non-emergency services of a hospital in the past 24 months? (Do not read) Don't know/Refused (Skip to Q.15) Other________________________________ VA benefits Medicare Supplement (Private pay) City What type of specialist have you or someone in your household been to and in which city are they located? Type of Specialist Champus/TriCare Program Insurance through Employer/Previous employer Medicare Part D (Prescriptions) Medicare Advantage (Private pay) Native American/Tribal Benefits * Do Not Have Health Insurance Medicare Medicaid What type of health insurance covers you and your family? (Read list if needed. Ask for "you" and "family" (if applicable). Can provide more than one response.)SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 4 of 9 9. Seiling CommunityHospital, Seiling (Skip to Q.12) Woodward Regional Hospital, Woodward Weatherford Regional Hospital, Weatherford INTEGRIS Clinton Regional Hospital, Clinton Newman Memorial Hospital, Shattuck Fairview Regional Hospital, Fairview Watonga Municipal Hospital, Watonga St. Mary's Regional Medical Center, Enid Other (Specify) ____________________ (Do not read) Don't know/Refused 10. Insurance reasons Service not available Closer/convenient location Specialty doctor Better Service Where my doctor works Referral/Recommended/Transferred Other (Specify) ________ (Do not read) Don't know/Refused 11a. Birthing services MRI Bone density Outpatient surgery CT Scan (CAT Scan) Physical therapy Dietary services/Diabetic counseling Radiology (X-Ray) Emergency room Respiratory therapy Inpatient stay Sleep study Inpatient surgery Specialty doctor Laboratory (blood) tests Ultrasound Mammogram Other (Specify) ____________________ Mental health/Substance abuse (Do not read) Don't know/Refused What hospital services were used there? (Do not read list unless prompt is needed. Record exact response.) INTEGRIS Bass Baptist Health Center, Enid At which hospital(s) were services received? (Do not read list unless prompt is needed. Record exact responses. Allow for responses for more than one hospital.) Okeene Municipal Hospital, Okeene (If any hospital other than Seiling Community Hospital was indicated in Q.9, ask Q.10, Q.11a, and Q.11b; otherwise, skip to Q.12) You mentioned that you or someone in your household received care at a hospital other than Seiling Community Hospital. Why did you or your family member choose this/these hospital(s)? (Record exact response. Probe for clarification.)SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 5 of 9 11b. Satisfied Dissatisfied 12. Immunizations Radiology (X-Ray) CT Scan (CAT Scan) Respiratory therapy Dietary services/Diabetic counseling Specialty doctor Emergency room Ultrasound Inpatient stay Outpatient treatment/procedures Laboratory (blood) tests Other (Specify) ____________________ Mammogram (Do not read) Don't know/Refused MRI 13. Rank (1 - 5) a) Services provided by the doctors b) The hospital's facilities c) Services provided by the nurses d) Services provided by the administrative staff 14a. Satisfied Dissatisfied 14b. 15. Yes No (Skip to Q.21) Have you or someone in your household used emergency room services in the past 24 months? the following aspects of your hospital visit: How satisfied were you or someone in your household with the services you received at this hospital? Would you say you were… (Read list) How satisfied were you or someone in your household with the services you received at Seiling Community Hospital? Would you say you were…(Read list) (Do not read) Don't know/Refused (Skip to Q.15) (If Seiling Community Hospital is mentioned in Q.9, ask Q.12, Q.13, Q.14a, and Q.14b; otherwise, skip to Q. 15.) What hospital services were used at Seiling Community Hospital? (Do not read list unless prompt is needed. Record exact response.) Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about Why do you say that? (Record exact response. Probe for clarification.) (Do not read) Don't know/Refused (Skip to Q.15) (Do not read) Don't know/Refused (Skip to Q.21)SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 6 of 9 16. Seiling Community Hospital, Seiilng (Skip to Q.19) Woodward Regional Hospital, Woodward Weatherford Regional Hospital, Weatherford INTEGRIS Clinton Regional Hospital, Clinton Newman Memorial Hospital, Shattuck Fairview Regional Hospital, Fairview Watonga Municipal Hospital, Watonga St. Mary's Regional Medical Center, Enid Other (Specify) ____________________ (Do not read) Don't know/Refused 17. Cardiac evaluation/Heart Trauma care Laboratory Radiology (X-Ray) CT Scan Other (Specify) ____________________ Respiratory distress/Breathing difficulties (Do not read) Don't know/Refused Routine illness 18. Satisfied Dissatisfied 19. Cardiac evaluation/Heart Trauma care Laboratory Radiology (X-Ray) CT Scan Other (Specify) ____________________ Respiratory distress/Breathing difficulties (Do not read) Don't know/Refused Routine illness How satisfied were you or someone in your household with the services you received at the emergency room in this hospital? Would you say you were… (Read list) INTEGRIS Bass Baptist Health Center, Enid At which hospital(s) were emergency room services received? (Do not read list unless prompt is needed. Record exact responses. Allow for responses for more than one hospital.) (If any hospital other than Seiling Community Hospital was indicated in Q.16, ask Q.17, and Q.18; otherwise, skip to Q.19) You mentioned that you or someone in your household received emergency room care at a hospital other than Seiling Community Hospital. What type of emergency room services have you or someone in your household used in the past 24 months at this hospital? (Do not read list unless prompt is needed. Record exact response.) Okeene Municipal Hospital, Okeene (If Seiling Community Hospital is mentioned in Q.16, ask Q.19, Q.20a, and Q.20b; otherwise, skip to Q. 21) What type of emergency room services have you or someone in your household used in the past 24 months at Seiling Community Hospital? (Do not read list unless prompt is needed. Record exact response.) (Do not read) Don't know/Refused (Skip to Q.21)SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 7 of 9 20. Satisfied Dissatisfied 21a. Yes No (Skip to Q22) 21b. Satisfied Dissatisfied 21c. 22a. Yes No (Skip to Q23a) 22b. Closer/More convenient location Other (Specify) ____________________ Better service (Do not read) Don't know/Refused Nicer facilities 23. Yes No Do you believe that quality air and ground ambulance services and first responder services are available in Dewey County? (Do not read) Don't know/Refused (Skip to Q24) (Do not read) Don't know/Refused (Skip to Q.22) Why do you say that? (Record exact response. Probe for clarification.) (Do not read) Don't know/Refused (Skip to Q.21a) How satisfied were you or someone in your household with the services you received at the emergency room in Seiling Community Hospital? Would you say you were…(Read list) Have you or someone in your immediate family used the services of any OTHER nursing home(s) in the past 24 months? (Other than Seiling or Vici) (Do not read) Don't know/Refused (Skip to Q23a) Why did you or your family member choose this/these nursing home(s)? Have you or someone in your immediate family used the services of the Seiling or Vici Nursing Home(s) in the past 24 months? (Do not read) Don't know/Refused (Skip to Q22) How satisfied were you or your family member with the services you received at the Seiling or Vici Nursing Home(s)? Would you say you were…(Read list)SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 8 of 9 24. Yes No 25. Birthing Services Orthopedist Cardiologist Respiratory therapy Gastroenterologist Sleep study Mental health/Substance abuse Other (Specify) ____________________ MRI (Do not read) Don't know/Refused Physical Therapy 26. Would you be more likely to use Seiling Community Hospital if it were new? Yes No 27. 28. 18-20 61-70 21-30 71-80 31-40 80+ 41-50 (Do not read) Don't know/Refused 51-60 29. Caucasian Native American Asian Other (Specify) ____________________ Hispanic (Do not read) Don't know/Refused African American The last few questions are for statistical purposes only and like any of the other questions, respondents may choose not to answer. What is your age? What is your ethnicity? What concerns you most about health care in your community? (Record exact response.) What additional services would you like to see offered at Seiling Community Hospital? (Do not read list unless prompt is needed. Record exact response.) Do you think there are enough doctors in the Seiling area? (Do not read) Don't know/Refused (Do not read) Don't know/Refused SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 9 of 9 30. Less than $10,000 $75,000 to $99,999 $10,000 to $14,999 $100,000 to $149,999 $15,000 to $24,999 $150,000 to $199,999 $25,000 to $34,999 $200,000 or more $35,000 to $49,999 (Do not read) Don't know/Refused $50,000 to $74,999 31. Male Female That completes the survey. Thank you for your time! INTERVIEWER: RECORD ANSWER BASED ON OBSERVATION ONLY. DO NOT ASK. Unknown (Can't Tell) What is your annual household income?Seiling Community Hospital Medical Service Area Telephone Survey Results Response Category No. Percent 73663, Seiling 50 25.0% 73859, Vici 50 25.0% 73724, Canton 42 21.0% 73667, Taloga 25 12.5% 73838, Chester 20 10.0% 73835, Camargo 8 4.0% 73659, Putnam 5 2.5% Total 200 100.0% Q1. What is your zip code? 2.5% 4.0% 10.0% 12.5% 21.0% 25.0% 25.0% 0% 20% 40% 73659, Putnam 73835, Camargo 73838, Chester 73667, Taloga 73724, Canton 73859, Vici 73663, Seiling Seiling Community Hospital Telephone Survey Results 1 Response Category No. Percent Yes 178 89.0% No 21 10.5% Don't know/Refused 1 0.5% Total 200 100.0% Q2a. Do you use a family doctor for most of your routine health care? Yes89.0% No10.5% Don't know/Refused0.5% Seiling Community Hospital Telephone Survey Results 2 Response Category No. Percent Emergency Room/Hospital 10 47.6% Rural Health Clinic 4 19.0% Indian Health Services 2 9.5% Health Department 1 4.8% VA 1 4.8% Just moved here 1 4.8% None, religious reasons 1 4.8% Elders of church for any health care needs 1 4.8% Total 21 100.0% Emergency Q2b. If no, then what kind of medical provider do you use for routine care? 9.5% 19.0% 47.6% 0% 10% 20% 30% 40% 50% 60% Indian Health Services Rural Health Clinic Emergency Room/Hospital Seiling Community Hospital Telephone Survey Results 3 Response Category County No. Percent Seiling Dewey 91 45.5% Woodward Woodward 22 11.0% Okeene Blaine 20 10.0% Vici Dewey 11 5.5% Shattuck Ellis 11 5.5% Fairview Major 11 5.5% Watonga Blaine 6 3.0% Clinton Custer 6 3.0% Enid Garfield 5 2.5% Elk City Beckham 4 2.0% Oklahoma City Oklahoma 4 2.0% Canton Blaine 1 0.5% Weatherford Custer 1 0.5% Tulsa Tulsa 1 0.5% Ft. Worth, TX 1 0.5% Arkansas City, KS 1 0.5% None 1 0.5% Don't know/No response 3 1.5% Total 200 100.0% Q3a. Which city do you go to for most of your family's routine health care needs? Seiling Community Hospital Telephone Survey Results 4 Response Category No. Percent Closer/Convenient location 46 32.4% Have used for years/Personal relationship 44 31.0% Better quality of providers 18 12.7% Approved provider for insurance/Health benfits program 10 7.0% Specialist 6 4.2% Nicer facilities 6 4.2% Speed of getting an appointment 3 2.1% Recommended/Referred 2 1.4% Not enough local doctors/Specialists 2 1.4% New in town/Not familiar with local doctors 2 1.4% Do not use doctors/Religion 1 0.7% Don't know/No response 2 1.4% Total 142 100.0% Some respondents answered more than once. Q3b. Why do you or someone in your household use a medical provider for routine health care needs outside of Dewey County? Seiling Community Hospital Telephone Survey Results 5 Q4a. Have you or someone else in your household been to a family doctor in Dewey County in the past 24 months? Response Category No. Percent Yes 115 57.5% No 84 42.0% Don't know/No response 1 0.5% Total 200 100.0% Yes57.5% No42.0% Don't know/No response0.5% Seiling Community Hospital Telephone Survey Results 6 Response Category No. Percent Satisfied 107 93.0% Dissatisfied 5 4.3% Don't know/No response 3 2.6% Total 115 100.0% Q4b. How satisfied were you or someone in your household with the quality of care received in Dewey County? Would you say that you were… Satisfied93.0% Dissatisfied4.3% Don't know/No response2.6% Seiling Community Hospital Telephone Survey Results 7 Response No. Percent Satisfied with doctors/Nurses/Staff 35 28.2% Resolved medical issue(s)/Needs were met 32 25.8% Satisfied, because the services were local and personal 24 19.4% Good treatment/care 15 12.1% Short waiting time 6 4.8% Service was good 4 3.2% Friendly staff 3 2.4% Satisfied, no reason given 3 2.4% Satisfied, but concerned about billing 2 1.6% Total 124 100.0% Response No. Percent Problems filing claims with insurance 2 33.3% Unsatisfied with physicians 1 16.7% Medical issue(s) not resolved 1 16.7% Dissatisfied with billing 1 16.7% Dissatisfied, no reason given 1 16.7% Total 6 100.0% Some respondents answered more than once. Q4c-1. Why do you say that you are satisfied with the services received in Dewey County? Some respondents answered more than once. Q4c-2. Why do you say that you are dissatisfied with the services you received in Dewey County? Seiling Community Hospital Telephone Survey Results 8 Dewey County 93.0% 4.3% 2.6% Other Surveys Averages 91.6% 7.1% 1.4% Other Surveys Low Range 82.7% 17.3% 0.0% Other Surveys High Range 100.0% 0.0% 0.0% Compared to Other Studies Q4d. How satisfied were you or someone in your household with the quality of care you received in Dewey County? No Response Survey Area Satisfied Dissatisfied 0% 25% 50% 75% 100% Dewey County Other Surveys Averages Other Surveys Low Range Other Surveys High Range Satisfied Dissatisfied No Response Seiling Community Hospital Telephone Survey Results 9 Response Category No. Percent Yes 121 60.5% No 77 38.5% Don't know/Refused 2 1.0% Total 200 100.0% Q5a. Have you or someone in your household been to a specialist in the past 24 months? Yes60.5% No38.5% Don't know/Refused1.0% Seiling Community Hospital Telephone Survey Results 10 Type of Specialist No. Percent Top 7 Responses Cardiologist 30 15.9% Orthopedist 19 10.1% Oncologist 14 7.4% Orthopedic Surgeon 14 7.4% Opthalmologist 11 5.8% Urologist 11 5.8% Gastroenterologist 10 5.3% All others 80 42.3% Total 189 100.0% Some respondents answered more than once. Q5b-1. What type of specialist have you or someone in your household been to? Seiling Community Hospital Telephone Survey Results 11 Type of Specialist City No. Percent Cardiologist Oklahoma City (10); Enid (8); Woodward (4); Elk City (2); Shattuck (2); Seiling (1); Woodward (1); Ft. Worth, TX (1); Zapata, TX (1) 30 15.9% Orthopedist Oklahoma City (10); Enid (8); Woodward (1) 19 10.1% Oncologist Enid (9); Oklahoma City (2); Edmond (1); Woodward (1); Fayettville, AR (1) 14 7.4% Orthopedic Surgeon Oklahoma City (7); Enid (3); Liberal, KS (1); Wichita, KS (1); Bethlehem, PA (1); Amarillo, TX (1) 14 7.4% Ophthalmologist Enid (5); Oklahoma City (3); Woodward (2); Edmond (1) 11 5.8% Urologist Enid (5); Woodward (5); Oklahoma City (1) 11 5.8% Gastroenterologist Enid (10) 10 5.3% OB/GYN Enid (5); Seiling (1); Norman (1); Oklahoma City (1); Woodward (1) 9 4.8% General Surgeon Enid (4); Woodward (2); Elk City (1); Shattuck (1) 8 4.2% Pulmonologist Enid (4); Woodward (2); Seiling (1); Oklahoma City (1) 8 4.2% Neurologist Oklahoma City (4); Enid (3) 7 3.7% Nephrologist Oklahoma City (3); Enid (2); Amarillo, TX (1) 6 3.2% Dermatologist Elk City (3); Enid (1); Ft. Worth, TX (1) 5 2.6% Endocrinologist Enid (1); Oklahoma City (1); Weatherford (1); Woodward (1) 4 2.1% Neurosurgeon Oklahoma City (3); Enid (1) 4 2.1% Retinologist Oklahoma City (3); Woodward (1) 4 2.1% Rheumatologist Oklahoma City (3); Norman (1) 4 2.1% Plastic Surgeon Enid (2); Oklahoma City (1) 3 1.6% Optometrist Enid (1); Fairview (1) 2 1.1% Otolaryngologist Enid (1); Ft. Worth (1) 2 1.1% Podiatrist Enid (1); Oklahoma City (1) 2 1.1% Sleep Specialist Kingfisher (1); Oklahoma City (1) 2 1.1% Cardiac Surgeon Oklahoma City (1) 1 0.5% Dentist Woodward (1) 1 0.5% Fertility Specialist Oklahoma City (1) 1 0.5% Pediatric Gastroenterologist Oklahoma City (1) 1 0.5% Pediatrician Oklahoma City (1) 1 0.5% Periodontist Oklahoma City (1) 1 0.5% Don't know/Refused 4 2.1% 0.0% Total 189 100.0% Some respondents answered more than once. Q5b-2. What type of specialist have you or someone in your household been to and in which city are they located? Seiling Community Hospital Telephone Survey Results 12 Response Category No. Percent One 48 24.0% Two 104 52.0% Three 32 16.0% Four 9 4.5% Five 5 2.5% Seven 1 0.5% Fifteen 1 0.5% Total 200 100.0% Q6. How many people live in your household? 0.5% 2.5% 4.5% 16.0% 52.0% 24.0% 0% 20% 40% 60% Six Five Four Three Two One Seiling Community Hospital Telephone Survey Results 13 Response Category All Categories Percent Major Categories Percent All Medicare 115 38.9% Medicare 70 23.6% Medicare Part D 24 8.1% Medicare Supplement 18 6.1% Medicare Advantage 3 1.0% Insurance through employer/Previous employer 81 27.4% 81 27.4% Self-paid insurance plan 47 15.9% 47 15.9% Medicaid (Sooner Care) 8 2.7% 8 2.7% VA benefits 8 2.7% 8 2.7% Champus/TriCare Program 7 2.4% 7 2.4% Native American/Tribal benefits 4 1.4% 4 1.4% None/Not covered by health insurance 26 8.8% 26 8.8% Total 296 100.0% 296 100.0% Some respondents answered more than once. Q7a. What type of health insurance covers you? Seiling Community Hospital Telephone Survey Results 14 Response Category All Categories Percent Major Categories Percent All Medicare 66 33.5% Medicare 41 20.8% Medicare Part D 13 6.6% Medicare Supplement 11 5.6% Medicare Advantage 1 0.5% Insurance through employer/Previous employer 79 40.1% 79 40.1% Self-paid insurance plan 36 18.3% 36 18.3% Medicaid (Sooner Care) 8 4.1% 8 4.1% Champus/TriCare Program 5 2.5% 5 2.5% Native American/Tribal benefits 3 1.5% 3 1.5% None/Not covered by health insurance 15 7.6% 15 7.6% Total 197 100.0% 197 100.0% Some respondents answered more than once. Q7b. What type of health insurance covers your family? Seiling Community Hospital Telephone Survey Results 15 Response Category No. Percent Yes 71 35.5% No 127 63.5% Don't know/No response 2 1.0% Total 200 100.0% Q8. Have you or someone in your household used the non-emergency services of a hospital in the past 24 months? Yes35.5% No63.5% Don't know/No response1.0% Seiling Community Hospital Telephone Survey Results 16 Response Category Location No. Percent Seiling Community Hospital Seiling 37 46.8% Okeene Municipal Hospital Okeene 7 8.9% Newman Memorial Hospital Shattuck 5 6.3% St. Mary's Regional Medical Center Enid 4 5.1% Fairview Regional Hospital Fairview 4 5.1% Woodward Regional Hospital Woodward 3 3.8% INTEGRIS Bass Baptist Health Center Enid 3 3.8% McBride Clinic Orthopedic Hospital Edmond 2 2.5% Weatherford Regional Hospital Weatherford 1 1.3% INTEGRIS Clinton Regional Hospital Clinton 1 1.3% Watonga Municipal Hospital Watonga 1 1.3% Norman Regional Hospital Norman 1 1.3% Oklahoma Heart Hospital Oklahoma City 1 1.3% Great Plains Regional Medical Center Elk City 1 1.3% Lakeside Women's Hospital Oklahoma City 1 1.3% INTEGRIS Baptist Medical Center Oklahoma City 1 1.3% OU Medical Center Oklahoma City 1 1.3% Oklahoma Surgicare Oklahoma City 1 1.3% Laredo Medical Center Laredo, TX 1 1.3% Southwest Medical Center Liberal, KS 1 1.3% Urgent Care Woodward 1 1.3% Hospital in OKC, Don't remember name Oklahoma City 1 1.3% Total 79 100.0% Some respondents answered more than once. Q9a. At which hospital(s) were services received? Seiling Community Hospital Telephone Survey Results 17 46.8% 53.2% 51.1% 48.9% 25.0% 75.0% 75.9% 24.1% Seiling Community Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range Q9b. Which hospital(s) were services received? Seiling Community Hospital Compared to Other Studies Used local hospital Did not use local hospital Survey Area 0% 25% 50% 75% 100% Seiling Community Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range Used local hospital Did not use local hospital Seiling Community Hospital Telephone Survey Results 18 Response Category No. Percent Where my doctor works 16 35.6% Closer/Convenient location 9 20.0% Specialty doctor 9 20.0% Referral/Recommended/Transferred 5 11.1% Better Service 3 6.7% Service not available 2 4.4% Insurance reasons 1 2.2% Total 45 100.0% Some respondents answered more than once. Q10. You mentioned that you or someone in your household received care at a hospital other than Seiling Community Hospital. Why did you or your family member choose this/these hospital(s)? 11.1% 20.0% 20.0% 35.6% 0% 10% 20% 30% 40% Referral/Recommended/Transferred Specialty doctor Closer/Convenient location Where my doctor works Seiling Community Hospital Telephone Survey Results 19 Response Category Subcategories All Categories Percent All Diagnostic Imaging 31 29.2% Radiology (X-Ray) 15 MRI 8 Mammogram 3 CT Scan (CAT Scan) 3 Ultrasound 2 Laboratory (Blood) Tests 25 23.6% Inpatient stay 11 10.4% Inpatient surgery 8 7.5% Specialty doctor 8 7.5% Emergency room 5 4.7% Physical therapy 5 4.7% Outpatient surgery 4 3.8% Heart/EKG 2 1.9% Birthing services 1 0.9% Bone density 1 0.9% Dietary services/Diabetic counseling 1 0.9% Mental health/Substance abuse 1 0.9% Routine Illness 1 0.9% Radiation 1 0.9% Prescription/Shot in each knee 1 0.9% Total 31 106 100.0% Some respondents answered more than once. Q11a. What hospital services were used there? Seiling Community Hospital Telephone Survey Results 20 Response Category No. Percent Satisfied 40 97.6% Dissatisfied 1 2.4% Total 41 100.0% Q11b. How satisfied were you or someone in your household with the services you received at this hospital? Would you say you were… Satisfied97.6% Dissatisfied2.4% Seiling Community Hospital Telephone Survey Results 21 Responses Subcategories All Categories Percent All Diagnostic Imaging 25 40.3% Radiology (X-Ray) 17 CT Scan (CAT Scan) 5 MRI 1 Mammogram 1 Ultrasound 1 Laboratory (blood) test 22 35.5% Inpatient stay 5 8.1% Outpatient treatment/Procedures 3 4.8% EKG 2 3.2% Immunizations 1 1.6% Emergency room 1 1.6% Don't know/No response 3 4.8% Total 25 62 100.0% Some respondents answered more than once. Q12. What hospital services were used at Seiling Community Hospital? Seiling Community Hospital Telephone Survey Results 22 Response Category Very poor Excellent Total 1 2 3 4 5 Services provided by the doctors 0 0 2 6 29 37 The hospital's facilities 3 1 7 11 15 37 Services provided by the nurses 0 2 5 4 26 37 1 0 3 6 27 37 Services provided by the administrative staff Q13. Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about the following aspects of your hospital visit 0% 20% 40% 60% 80% 100% Services provided by the administrative staff Services provided by the nurses The hospital's facilities Services provided by the doctors 1 2 3 4 5 Very Poor Excellent Seiling Community Hospital Telephone Survey Results 23 Response Category No. Percent Satisfied 36 97.3% Dissatisfied 1 2.7% Total 37 100.0% Q14a. How satisfied were you or someone in your household with the services you received at Seiling Community Hospital? Would you say that you were… Satisfied97.3% Dissatisfied2.7% Seiling Community Hospital Telephone Survey Results 24 Response No. Percent Good treatment/care 11 24.4% Satisfied with doctors/Nurses/Staff 11 24.4% Resolved medical issue(s) 9 20.0% Satisfied because services were local and personal 4 8.9% Short waiting time 4 8.9% Satisfied, but concerned about care 2 4.4% Friendly staff 2 4.4% Satisfied with facilities 1 2.2% Satisfied, no reason given 1 2.2% Total 45 97.8% Response No. Percent Long wait 1 100.0% Total 1 100.0% Some respondents answered more than once. Q14b-1. Why do you say that you are satisfied with the services received at Seiling Community Hospital? Q14b-2. Why do you say that you are dissatisfied with the services received at Seiling Community Hospital? Seiling Community Hospital Telephone Survey Results 25 Seiling Community Hospital 97.3% 2.7% 0.0% Other Surveys Averages 85.4% 11.9% 2.8% Other Surveys Low Range 66.7% 33.3% 0.0% Other Surveys High Range 100.0% 0.0% 0.0% Q14c. How satisfied were you or someone in your household with the services you received at Seiling Community Hospital Compared to Other Studies Survey Area Satisfied Dissatisfied No Response 0% 25% 50% 75% 100% Seiling Community Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range Satisfied Dissatisfied No Response Seiling Community Hospital Telephone Survey Results 26 Response No. Percent Yes 64 32.0% No 133 66.5% Don't know/Refused 3 1.5% Total 200 100.0% Q15. Have you or someone in your household used emergency room services in the past 24 months? Yes32.0% No66.5% Don't know/Refused1.5% Seiling Community Hospital Telephone Survey Results 27 Response Category Location No. Percent Seiling Community Hospital Seiling 36 48.6% Woodward Regional Hospital Woodward 14 18.9% Okeene Municipal Hospital Okeene 4 5.4% INTEGRIS Baptist Health Center Center Enid 4 5.4% St. Mary's Regional Medical Center Enid 3 4.1% Newman Memorial Hospital Shattuck 3 4.1% Fairview Regional Hospital Fairview 1 1.4% INTEGRIS Clinton Regional Hospital Clinton 1 1.4% Share Medical Center Alva 1 1.4% Memorial Hospital of Texas County Guymon 1 1.4% Midwest Regional Medical Center Midwest City 1 1.4% The Children's Hospital Oklahoma City 1 1.4% Oklahoma Heart Hospital Oklahoma City 1 1.4% Baptist St. Anthony Health System Amarillo, TX 1 1.4% Laredo Medical Center Laredo, TX 1 1.4% Holy Cross New Mexico Taos, NM 1 1.4% Total 74 100.0% Some respondents answered more than once. Q16a At which hospital(s) were emergency room services received? Seiling Community Hospital Telephone Survey Results 28 45.5% 54.5% 46.8% 53.2% 48.6% 51.4% Routine Healthcare (Q3a) Hospital (non-emergency)(Q9) Emergency Room(Q16) Q16b. Percentage of respondents using local services Seiling Community Hospital Used local Services Did not use local Services Survey Area 0% 25% 50% 75% 100% Routine Healthcare (Q3a) Hospital (non-emergency)(Q9) Emergency Room(Q16) Used local Services Did not use local Services Seiling Community Hospital Telephone Survey Results 29 Response Category Subcategories All Categories Percent All Diagnostic Imaging 18 27.7% Radiology (X-Ray) 13 CT Scan (CAT Scan) 4 MRI 1 Routine Illness 14 21.5% Laboratory (Blood) Tests 12 18.5% Cardiac evaluation/Heart 9 13.8% Trauma care 5 7.7% Respiratory distress/Breathing difficulties 2 3.1% Port removed from shoulder 1 1.5% Kidney stones 1 1.5% Prescriptions/Steroid 1 1.5% Concussion 1 1.5% Wifed passed away in ER, not sure of procedures 1 1.5% Total 18 65 100.0% Some respondents answered more than once. Q17. What type of emergency room services were used at this hospital? Seiling Community Hospital Telephone Survey Results 30 Response Category No. Percent Satisfied 26 78.8% Dissatisfied 5 15.2% Don't know/Refused 2 6.1% Total 33 100.0% Q18. How satisfied were you or someone in your household with the emergency room services you or someone in your household received in this hospital? Would you say that you were… Satisfied78.8% Dissatisfied15.2% Don't know/Refused6.1% Seiling Community Hospital Telephone Survey Results 31 Response Category Subcategories All Categories Percent All Diagnostic Imaging 24 32.0% Radiology (X-Ray) 15 MRI 4 CT Scan (CAT Scan) 4 Ultrasound 1 Laboratory (Blood) Tests 22 29.3% Routine Illness 11 14.7% Cardiac evaluation/Heart 7 9.3% Respiratory distress/Breathing difficulties 5 6.7% Trauma care 4 5.3% High blood pressure 1 1.3% Wrong medications 1 1.3% Total 24 75 100.0% Some respondents answered more than once. Q19. What type of emergency room services were used at Seiling Community Hospital? Seiling Community Hospital Telephone Survey Results 32 Response Category No. Percent Satisfied 32 88.9% Dissatisfied 4 11.1% Total 36 100.0% Q20a. How satisfied were you or someone in your household with the emergency room services you or someone in your household received in the Seiling Community Hospital? Would you say that you were… Satisfied88.9% Dissatisfied11.1% Seiling Community Hospital Telephone Survey Results 33 Seiling Community Hospital 88.9% 11.1% 0.0% Other Surveys Averages 81.4% 17.6% 1.0% Other Surveys Low Range 59.2% 39.5% 1.3% Other Surveys High Range 95.7% 4.3% 0.0% Q20b. How satisfied were you or someone in your household with the services you received at Seiling Community Hospital Emergency Room Compared to Other Studies Survey Area Satisfied Dissatisfied No Response 0% 25% 50% 75% 100% Seiling Community Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range Satisfied Dissatisfied No Response Seiling Community Hospital Telephone Survey Results 34 Response Category No. Percent Yes 7 3.5% No 193 96.5% Total 200 100.0% Q21a. Have you or someone in your immediate family used the services of the Seiling or Vici Nursing Home(s) in the past 24 months? Yes3.5% No96.5% Seiling Community Hospital Telephone Survey Results 35 Response Category No. Percent Satisfied 6 85.7% Dissatisfied 1 14.3% Total 7 100.0% Q21b. How satisfed were you or your family member with the services received at the Seiling or Vici Nursing Home(s)? Would you say that you were… Satisfied85.7% Dissatisfied14.3% Seiling Community Hospital Telephone Survey Results 36 Response No. Percent Good treatment/care 3 50.0% Friendly/Kind staff 2 33.3% Good service 1 16.7% Total 6 50.0% Response No. Percent Family was never accepted into nursing care/No psych facility 1 100.0% Total 1 100.0% Q21c-1. Why do you say that you are satisfied with the Seiling or Vici Nursing Home(s)? Q21c-2. Why do you say that you are dissatisfied with the Seiling or Vici Nursing Home(s)? Seiling Community Hospital Telephone Survey Results 37 Response Category No. Percent Yes 12 6.0% No 187 93.5% Don't know/No response 1 0.5% Total 200 100.0% Q22a. Have you or someone in your immediate family used the services of any OTHER nursing home(s) in the past 24 months? (Other than Seiling or Vici) Yes6.0% No93.5% Don't know/No response0.5% Seiling Community Hospital Telephone Survey Results 38 Response Category No. Percent Closer/Convenient location 8 44.4% Better services 5 27.8% Nicer facilities 2 11.1% Used VA nusring home in Clinton 2 11.1% Closer to family in Tennessee 1 5.6% Total 18 100.0% Some respondents answered more than once. Q22b. Why do you or your family member choose this/these nursing homes? Seiling Community Hospital Telephone Survey Results 39 Response Category No. Percent Yes 167 83.5% No 5 2.5% Don't know/No response 28 14.0% Total 200 100.0% Q23. Do you believe that quality air and ground ambulance services and first responder services are available in Dewey County? Yes83.5% No2.5% Don't know/No response14.0% Seiling Community Hospital Telephone Survey Results 40 Response Category No. Percent Yes 57 28.5% No 82 41.0% Don't know/No response 61 30.5% Total 200 100.0% Q24. Do you think there are enough doctors in the Seiling area? Yes28.5% No41.0% Don't know/No response30.5% Seiling Community Hospital Telephone Survey Results 41 Response Category No. Percent Specialists including: Cardiologisty (13); Orthopedist (4); Specialists in general (4); Urologist (3); Surgeons (3); OB/GYN (3); Gastroenterologist (2); Pediatrician (2); Rheumatologist (2); Dermatologist (1); Podiatrist (1); Endocrinologist (1) 39 16.2% More physicians/Better physicians/Nurse Practitioners/MDs 19 7.9% Radiology Department/ Better CT Scan/Ultrasound Equipment/MRI 13 5.4% Physical therapy 6 2.5% CT Scan Room/More up to date 4 1.7% More up to date equipment/New hospital 3 1.2% Dental services 2 0.8% Lab testing 2 0.8% Better equiped ER 2 0.8% Transportation to OKC & Enid to see specialists 1 0.4% Health care for uninsured 1 0.4% Surgical Suite 1 0.4% Speech Therapist 1 0.4% Vision Services 1 0.4% Better Ambulance Services 1 0.4% Outpatient Care 1 0.4% More clinic space 1 0.4% Mammograms 1 0.4% Renal Dialysis 1 0.4% Diabetes Center 1 0.4% Chiropractic care 1 0.4% Hospice 1 0.4% Full Paid staffing in ambulances 1 0.4% More local help instead of registry 1 0.4% Don't know/No response 136 56.4% Total 241 83.8% Some respondents answered more than once. Q25. What additional services would you like to see offered at Seiling Community Hospital? Seiling Community Hospital Telephone Survey Results 42 Response Category No. Percent Yes 87 43.5% No 91 45.5% Don't know/No response 22 11.0% Total 200 100.0% Q26. Would you be more likely to use Seiling Community Hospital if it were new? Yes43.5% No45.5% Don't know/No response11.0% Seiling Community Hospital Telephone Survey Results 43 Response Category No. Percent No concerns/complaints 35 15.6% Distance to health facilities/Distance to specialists 31 13.8% High cost of care/Prescriptions/Insurance 20 8.9% More physicians/Specialists 20 8.9% Quality of care 16 7.1% Hospital moving/Closing/No health care in community 10 4.4% Availability of services 10 4.4% Uninsured populations 8 3.6% EMS services/New ambulance 8 3.6% Government influence in health care 6 2.7% Lack of services 6 2.7% Retiring physicians/Physicians moving out of town 5 2.2% More assistance for elderly and children 5 2.2% Acquiring newer medical technology/New hospital 4 1.8% Distance for surgeries 4 1.8% Not enough nurses/More staff 3 1.3% Distance to trauma facility 3 1.3% Long wait to see physician 3 1.3% Health services for uninsured 2 0.9% Availability of specialists 2 0.9% After hours care 1 0.4% Need for Health Department 1 0.4% Dental for children 1 0.4% More local physicians accepting insurance 1 0.4% Lack of financial resources for hospital 1 0.4% Don't know/No response 19 8.4% Total 225 100.0% Some respondents answered more than once. Q27. What concerns you most about health care in your community? Seiling Community Hospital Telephone Survey Results 44 Response Category No. Percent 18-20 1 0.5% 21-30 14 7.0% 31-40 17 8.5% 41-50 21 10.5% 51-60 55 27.5% 61-70 52 26.0% 71-80 28 14.0% 81+ 12 6.0% Total 200 100.0% Q28. What is your age? 6.0% 14.0% 26.0% 27.5% 10.5% 8.5% 7.0% 0.5% 0% 10% 20% 30% 40% 81+ 71-80 61-70 51-60 41-50 31-40 21-30 18-20 Seiling Community Hospital Telephone Survey Results 45 Response Category No. Percent Caucasian 180 90.0% Native American 7 3.5% Hispanic 3 1.5% African American 2 1.0% Don't know/Refused 8 4.0% Total 200 100.0% Q29. What is your ethnicity? 1.0% 1.5% 3.5% 90.0% 0% 25% 50% 75% 100% African American Hispanic Native American Caucasian Seiling Community Hospital Telephone Survey Results 46 Response Category No. Percent Less than $10,000 13 6.5% $10,000 to $14,999 19 9.5% $15,000 to $24,999 25 12.5% $25,000 to $34,999 22 11.0% $35,000 to $49,999 24 12.0% $50,000 to $74,999 26 13.0% $75,000 to $99,999 17 8.5% $100,000 to $149,999 10 5.0% $150,000 to $199,999 2 1.0% $200,000 or more 1 0.5% Don't know/No Response 41 20.5% Total 200 100.0% $10,000 Less than Q30. What is your annual household income? 3.5% 9.5% 15.5% 17.0% 12.5% 13.0% 5.5% 5.0% 0% 5% 10% 15% 20% 25% $100,000 to $149,999 $75,000 to $99,999 $50,000 to $74,999 $35,000 to $49,999 $25,000 to $34,999 $15,000 to $24,999 $10,000 to $14,999 Less than $10,000 Seiling Community Hospital Telephone Survey Results 47 Response Category No. Percent Female 135 67.5% Male 65 32.5% Total 200 100.0% Q31. What is your gender? Female67.5% Male32.5% Seiling Community Hospital Telephone Survey Results 48
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Okla State Agency |
Oklahoma Cooperative Extension Service |
Okla Agency Code | '012' |
Title | Seiling Community Hospital medical service area telephone survey form and results |
Authors |
Brooks, Lara. Whitacre, Brian. Ralstin, Stan. Weber, Michael (Lawrence Michael) Kaiser, Corie. Schott, Val. Oklahoma. Office of Rural Health. Oklahoma Cooperative Extension Service. |
Publisher | Oklahoma Cooperatie Extension Service, Oklahoma State University |
Publication Date | 2010-08 |
Publication type | Research Report/Study |
Subject |
Seiling Community Hospital (Seiling, Okla.)--Public opinion. Medical care--Oklahoma--Dewey County--Public opinion. Public opinion--Oklahoma--Dewey County. |
Contents | Telephone Survey Form; Telephone Survey Results |
Notes | (AE-10029); Community Health Engagement Process |
OkDocs Class# | Z2130.3 S461t 2010 |
Digital Format | PDF, Adobe Reader required |
ODL electronic copy | Downloaded from agency website: http://www.okruralhealthworks.org/PDFWEB/AE-10029.pdf |
Rights and Permissions | This Oklahoma state government publication is provided for educational purposes under U.S. copyright law. Other usage requires permission of copyright holders. |
Language | English |
Full text | Seiling Community Hospital Medical Service Area Telephone Survey Form and Results Oklahoma Office of Rural Health Center for Rural Health OSU Center for Health Sciences Oklahoma Cooperative Extension Service Oklahoma State University August 2010AE-10029 Seiling Community Hospital Medical Service Area Telephone Survey Form and Results Community Health Engagement Process documents available online at: www.okruralhealthworks.org Lara Brooks, Assistant Extension Specialist, OSU, Stillwater 405-744-6083; Fax: 405-744-9835, Email: lara.brooks@okstate.edu Brian Whitacre, Assistant Professor and Extension Economist, OSU, Stillwater 405-744-6083 Stan Ralstin, Area Community Development Specialist, OSU, Enid 580-237-7677 Mike Weber, Dewey County Extension Director, Taloga 580-623-5195 Corie Kaiser, Assistant Director, Oklahoma Center for Rural Health, Oklahoma City 405-840-6500 Val Schott, Director, Oklahoma Center for Rural Health, Oklahoma City & Tulsa 405-840-6500 Oklahoma Office of Rural Health Center for Rural Health OSU Center for Health Sciences Oklahoma Cooperative Extension Services Oklahoma State University August 2010Seiling Community Hospital Medical Service Area Telephone Survey Form SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 1 of 9 Qualifier 1: May I ask, are you over the age of 18? Yes 1. What is your zip code? 73663, Seiling 73659, Putnam 73835, Camargo 73667, Taloga 73838, Chester 73859, Vici 73724, Canton Other _____________(TERMINATE) 2a. Yes (Skip to Q.3a) No (Do not read) Don't know/Refused (Skip to Q.3a) 2b. Community Health Center Rural Health Clinic Health Department Specialist Emergency Room/Hospital Indian Health Services Medicaid Other (Specify) ____________________ No (Ask to speak to someone over the age of 18. TERMINATE if there is no one over the age of 18 in the household.) If no, then what kind of medical provider do you use for routine care? (Record exact response. Probe for clarification. Do not read list.) NOTE TO INTERVIEWER: All questions are optional and respondent may, of course, choose not to answer. All answers provided on this form are for facilitation purposes only. If an answer does not "fit" into one of the provided answers, please take down the exact answer given. Thank you. Hello. My name is ________________ with ________________. I am calling on behalf of the Seiling Community Hospital committee. We are conducting a brief survey on the topic of health care in Dewey County. The community is reviewing the health care situation in Dewey County. It is very important that we include the opinion of you or someone in your household in this brief but important survey. To ensure confidentiality, all responses are completely anonymous. Survey Date: July 12-18, 2010 Introduction and screener: Do you use a family doctor for most of your routine health care?SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 2 of 9 3a. Which city do you go to for most of your family's routine health care needs? (Do not read list) Seiling (Skip to Q.4a) Weatherford Woodward Enid Shattuck Other (Specify) ____________________ Fairview Watonga Okeene 3b. Better quality of providers Speed of getting an appointment Closer/Convenient location Have used for years/Personal relationship Nicer facilities Other (Specify) ____________________ Specialist (Do not read) Don't know/Refused 4a. Yes No (Skip to Q.5a) 4b. Satisfied Dissatisfied 4c. 5a. Have you or someone in your household been to a specialist in the past 24 months? Yes No (Skip to Q.6) Approved provider for insurance/Health benefits program (Do not read) Don't know/Refused (Skip to Q.4a) (Do not read) Don't know/Refused (Skip to Q.5a) Why do you say that? (Record exact response. Probe for clarification.) How satisfied were you or someone in your household with the quality of care received in Dewey County? Would you say that you were…(Read List)? Have you or someone else in your household been to a family doctor in Dewey County in the past 24 months? Why do you or someone in your household use a medical provider for routine health care needs outside of Dewey County? (Record exact response. Probe for clarification. Do not read list.) (Do not read) Don't know/Refused (Skip to Q.5a) (Do not read) Don't know/Refused (Skip to Q.6)SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 3 of 9 5b. 6. How many people live in your household? (Record response below) 7. You Family 8. Yes No (Skip to Q.15) Self-Paid Insurance Plan __________ (If respondent is the only person who lives in household, ask for "you" only in Q.7) Have you or someone in your household used the non-emergency services of a hospital in the past 24 months? (Do not read) Don't know/Refused (Skip to Q.15) Other________________________________ VA benefits Medicare Supplement (Private pay) City What type of specialist have you or someone in your household been to and in which city are they located? Type of Specialist Champus/TriCare Program Insurance through Employer/Previous employer Medicare Part D (Prescriptions) Medicare Advantage (Private pay) Native American/Tribal Benefits * Do Not Have Health Insurance Medicare Medicaid What type of health insurance covers you and your family? (Read list if needed. Ask for "you" and "family" (if applicable). Can provide more than one response.)SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 4 of 9 9. Seiling CommunityHospital, Seiling (Skip to Q.12) Woodward Regional Hospital, Woodward Weatherford Regional Hospital, Weatherford INTEGRIS Clinton Regional Hospital, Clinton Newman Memorial Hospital, Shattuck Fairview Regional Hospital, Fairview Watonga Municipal Hospital, Watonga St. Mary's Regional Medical Center, Enid Other (Specify) ____________________ (Do not read) Don't know/Refused 10. Insurance reasons Service not available Closer/convenient location Specialty doctor Better Service Where my doctor works Referral/Recommended/Transferred Other (Specify) ________ (Do not read) Don't know/Refused 11a. Birthing services MRI Bone density Outpatient surgery CT Scan (CAT Scan) Physical therapy Dietary services/Diabetic counseling Radiology (X-Ray) Emergency room Respiratory therapy Inpatient stay Sleep study Inpatient surgery Specialty doctor Laboratory (blood) tests Ultrasound Mammogram Other (Specify) ____________________ Mental health/Substance abuse (Do not read) Don't know/Refused What hospital services were used there? (Do not read list unless prompt is needed. Record exact response.) INTEGRIS Bass Baptist Health Center, Enid At which hospital(s) were services received? (Do not read list unless prompt is needed. Record exact responses. Allow for responses for more than one hospital.) Okeene Municipal Hospital, Okeene (If any hospital other than Seiling Community Hospital was indicated in Q.9, ask Q.10, Q.11a, and Q.11b; otherwise, skip to Q.12) You mentioned that you or someone in your household received care at a hospital other than Seiling Community Hospital. Why did you or your family member choose this/these hospital(s)? (Record exact response. Probe for clarification.)SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 5 of 9 11b. Satisfied Dissatisfied 12. Immunizations Radiology (X-Ray) CT Scan (CAT Scan) Respiratory therapy Dietary services/Diabetic counseling Specialty doctor Emergency room Ultrasound Inpatient stay Outpatient treatment/procedures Laboratory (blood) tests Other (Specify) ____________________ Mammogram (Do not read) Don't know/Refused MRI 13. Rank (1 - 5) a) Services provided by the doctors b) The hospital's facilities c) Services provided by the nurses d) Services provided by the administrative staff 14a. Satisfied Dissatisfied 14b. 15. Yes No (Skip to Q.21) Have you or someone in your household used emergency room services in the past 24 months? the following aspects of your hospital visit: How satisfied were you or someone in your household with the services you received at this hospital? Would you say you were… (Read list) How satisfied were you or someone in your household with the services you received at Seiling Community Hospital? Would you say you were…(Read list) (Do not read) Don't know/Refused (Skip to Q.15) (If Seiling Community Hospital is mentioned in Q.9, ask Q.12, Q.13, Q.14a, and Q.14b; otherwise, skip to Q. 15.) What hospital services were used at Seiling Community Hospital? (Do not read list unless prompt is needed. Record exact response.) Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about Why do you say that? (Record exact response. Probe for clarification.) (Do not read) Don't know/Refused (Skip to Q.15) (Do not read) Don't know/Refused (Skip to Q.21)SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 6 of 9 16. Seiling Community Hospital, Seiilng (Skip to Q.19) Woodward Regional Hospital, Woodward Weatherford Regional Hospital, Weatherford INTEGRIS Clinton Regional Hospital, Clinton Newman Memorial Hospital, Shattuck Fairview Regional Hospital, Fairview Watonga Municipal Hospital, Watonga St. Mary's Regional Medical Center, Enid Other (Specify) ____________________ (Do not read) Don't know/Refused 17. Cardiac evaluation/Heart Trauma care Laboratory Radiology (X-Ray) CT Scan Other (Specify) ____________________ Respiratory distress/Breathing difficulties (Do not read) Don't know/Refused Routine illness 18. Satisfied Dissatisfied 19. Cardiac evaluation/Heart Trauma care Laboratory Radiology (X-Ray) CT Scan Other (Specify) ____________________ Respiratory distress/Breathing difficulties (Do not read) Don't know/Refused Routine illness How satisfied were you or someone in your household with the services you received at the emergency room in this hospital? Would you say you were… (Read list) INTEGRIS Bass Baptist Health Center, Enid At which hospital(s) were emergency room services received? (Do not read list unless prompt is needed. Record exact responses. Allow for responses for more than one hospital.) (If any hospital other than Seiling Community Hospital was indicated in Q.16, ask Q.17, and Q.18; otherwise, skip to Q.19) You mentioned that you or someone in your household received emergency room care at a hospital other than Seiling Community Hospital. What type of emergency room services have you or someone in your household used in the past 24 months at this hospital? (Do not read list unless prompt is needed. Record exact response.) Okeene Municipal Hospital, Okeene (If Seiling Community Hospital is mentioned in Q.16, ask Q.19, Q.20a, and Q.20b; otherwise, skip to Q. 21) What type of emergency room services have you or someone in your household used in the past 24 months at Seiling Community Hospital? (Do not read list unless prompt is needed. Record exact response.) (Do not read) Don't know/Refused (Skip to Q.21)SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 7 of 9 20. Satisfied Dissatisfied 21a. Yes No (Skip to Q22) 21b. Satisfied Dissatisfied 21c. 22a. Yes No (Skip to Q23a) 22b. Closer/More convenient location Other (Specify) ____________________ Better service (Do not read) Don't know/Refused Nicer facilities 23. Yes No Do you believe that quality air and ground ambulance services and first responder services are available in Dewey County? (Do not read) Don't know/Refused (Skip to Q24) (Do not read) Don't know/Refused (Skip to Q.22) Why do you say that? (Record exact response. Probe for clarification.) (Do not read) Don't know/Refused (Skip to Q.21a) How satisfied were you or someone in your household with the services you received at the emergency room in Seiling Community Hospital? Would you say you were…(Read list) Have you or someone in your immediate family used the services of any OTHER nursing home(s) in the past 24 months? (Other than Seiling or Vici) (Do not read) Don't know/Refused (Skip to Q23a) Why did you or your family member choose this/these nursing home(s)? Have you or someone in your immediate family used the services of the Seiling or Vici Nursing Home(s) in the past 24 months? (Do not read) Don't know/Refused (Skip to Q22) How satisfied were you or your family member with the services you received at the Seiling or Vici Nursing Home(s)? Would you say you were…(Read list)SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 8 of 9 24. Yes No 25. Birthing Services Orthopedist Cardiologist Respiratory therapy Gastroenterologist Sleep study Mental health/Substance abuse Other (Specify) ____________________ MRI (Do not read) Don't know/Refused Physical Therapy 26. Would you be more likely to use Seiling Community Hospital if it were new? Yes No 27. 28. 18-20 61-70 21-30 71-80 31-40 80+ 41-50 (Do not read) Don't know/Refused 51-60 29. Caucasian Native American Asian Other (Specify) ____________________ Hispanic (Do not read) Don't know/Refused African American The last few questions are for statistical purposes only and like any of the other questions, respondents may choose not to answer. What is your age? What is your ethnicity? What concerns you most about health care in your community? (Record exact response.) What additional services would you like to see offered at Seiling Community Hospital? (Do not read list unless prompt is needed. Record exact response.) Do you think there are enough doctors in the Seiling area? (Do not read) Don't know/Refused (Do not read) Don't know/Refused SEILING COMMUNITY HOSPITAL SURVEY DRAFT Page 9 of 9 30. Less than $10,000 $75,000 to $99,999 $10,000 to $14,999 $100,000 to $149,999 $15,000 to $24,999 $150,000 to $199,999 $25,000 to $34,999 $200,000 or more $35,000 to $49,999 (Do not read) Don't know/Refused $50,000 to $74,999 31. Male Female That completes the survey. Thank you for your time! INTERVIEWER: RECORD ANSWER BASED ON OBSERVATION ONLY. DO NOT ASK. Unknown (Can't Tell) What is your annual household income?Seiling Community Hospital Medical Service Area Telephone Survey Results Response Category No. Percent 73663, Seiling 50 25.0% 73859, Vici 50 25.0% 73724, Canton 42 21.0% 73667, Taloga 25 12.5% 73838, Chester 20 10.0% 73835, Camargo 8 4.0% 73659, Putnam 5 2.5% Total 200 100.0% Q1. What is your zip code? 2.5% 4.0% 10.0% 12.5% 21.0% 25.0% 25.0% 0% 20% 40% 73659, Putnam 73835, Camargo 73838, Chester 73667, Taloga 73724, Canton 73859, Vici 73663, Seiling Seiling Community Hospital Telephone Survey Results 1 Response Category No. Percent Yes 178 89.0% No 21 10.5% Don't know/Refused 1 0.5% Total 200 100.0% Q2a. Do you use a family doctor for most of your routine health care? Yes89.0% No10.5% Don't know/Refused0.5% Seiling Community Hospital Telephone Survey Results 2 Response Category No. Percent Emergency Room/Hospital 10 47.6% Rural Health Clinic 4 19.0% Indian Health Services 2 9.5% Health Department 1 4.8% VA 1 4.8% Just moved here 1 4.8% None, religious reasons 1 4.8% Elders of church for any health care needs 1 4.8% Total 21 100.0% Emergency Q2b. If no, then what kind of medical provider do you use for routine care? 9.5% 19.0% 47.6% 0% 10% 20% 30% 40% 50% 60% Indian Health Services Rural Health Clinic Emergency Room/Hospital Seiling Community Hospital Telephone Survey Results 3 Response Category County No. Percent Seiling Dewey 91 45.5% Woodward Woodward 22 11.0% Okeene Blaine 20 10.0% Vici Dewey 11 5.5% Shattuck Ellis 11 5.5% Fairview Major 11 5.5% Watonga Blaine 6 3.0% Clinton Custer 6 3.0% Enid Garfield 5 2.5% Elk City Beckham 4 2.0% Oklahoma City Oklahoma 4 2.0% Canton Blaine 1 0.5% Weatherford Custer 1 0.5% Tulsa Tulsa 1 0.5% Ft. Worth, TX 1 0.5% Arkansas City, KS 1 0.5% None 1 0.5% Don't know/No response 3 1.5% Total 200 100.0% Q3a. Which city do you go to for most of your family's routine health care needs? Seiling Community Hospital Telephone Survey Results 4 Response Category No. Percent Closer/Convenient location 46 32.4% Have used for years/Personal relationship 44 31.0% Better quality of providers 18 12.7% Approved provider for insurance/Health benfits program 10 7.0% Specialist 6 4.2% Nicer facilities 6 4.2% Speed of getting an appointment 3 2.1% Recommended/Referred 2 1.4% Not enough local doctors/Specialists 2 1.4% New in town/Not familiar with local doctors 2 1.4% Do not use doctors/Religion 1 0.7% Don't know/No response 2 1.4% Total 142 100.0% Some respondents answered more than once. Q3b. Why do you or someone in your household use a medical provider for routine health care needs outside of Dewey County? Seiling Community Hospital Telephone Survey Results 5 Q4a. Have you or someone else in your household been to a family doctor in Dewey County in the past 24 months? Response Category No. Percent Yes 115 57.5% No 84 42.0% Don't know/No response 1 0.5% Total 200 100.0% Yes57.5% No42.0% Don't know/No response0.5% Seiling Community Hospital Telephone Survey Results 6 Response Category No. Percent Satisfied 107 93.0% Dissatisfied 5 4.3% Don't know/No response 3 2.6% Total 115 100.0% Q4b. How satisfied were you or someone in your household with the quality of care received in Dewey County? Would you say that you were… Satisfied93.0% Dissatisfied4.3% Don't know/No response2.6% Seiling Community Hospital Telephone Survey Results 7 Response No. Percent Satisfied with doctors/Nurses/Staff 35 28.2% Resolved medical issue(s)/Needs were met 32 25.8% Satisfied, because the services were local and personal 24 19.4% Good treatment/care 15 12.1% Short waiting time 6 4.8% Service was good 4 3.2% Friendly staff 3 2.4% Satisfied, no reason given 3 2.4% Satisfied, but concerned about billing 2 1.6% Total 124 100.0% Response No. Percent Problems filing claims with insurance 2 33.3% Unsatisfied with physicians 1 16.7% Medical issue(s) not resolved 1 16.7% Dissatisfied with billing 1 16.7% Dissatisfied, no reason given 1 16.7% Total 6 100.0% Some respondents answered more than once. Q4c-1. Why do you say that you are satisfied with the services received in Dewey County? Some respondents answered more than once. Q4c-2. Why do you say that you are dissatisfied with the services you received in Dewey County? Seiling Community Hospital Telephone Survey Results 8 Dewey County 93.0% 4.3% 2.6% Other Surveys Averages 91.6% 7.1% 1.4% Other Surveys Low Range 82.7% 17.3% 0.0% Other Surveys High Range 100.0% 0.0% 0.0% Compared to Other Studies Q4d. How satisfied were you or someone in your household with the quality of care you received in Dewey County? No Response Survey Area Satisfied Dissatisfied 0% 25% 50% 75% 100% Dewey County Other Surveys Averages Other Surveys Low Range Other Surveys High Range Satisfied Dissatisfied No Response Seiling Community Hospital Telephone Survey Results 9 Response Category No. Percent Yes 121 60.5% No 77 38.5% Don't know/Refused 2 1.0% Total 200 100.0% Q5a. Have you or someone in your household been to a specialist in the past 24 months? Yes60.5% No38.5% Don't know/Refused1.0% Seiling Community Hospital Telephone Survey Results 10 Type of Specialist No. Percent Top 7 Responses Cardiologist 30 15.9% Orthopedist 19 10.1% Oncologist 14 7.4% Orthopedic Surgeon 14 7.4% Opthalmologist 11 5.8% Urologist 11 5.8% Gastroenterologist 10 5.3% All others 80 42.3% Total 189 100.0% Some respondents answered more than once. Q5b-1. What type of specialist have you or someone in your household been to? Seiling Community Hospital Telephone Survey Results 11 Type of Specialist City No. Percent Cardiologist Oklahoma City (10); Enid (8); Woodward (4); Elk City (2); Shattuck (2); Seiling (1); Woodward (1); Ft. Worth, TX (1); Zapata, TX (1) 30 15.9% Orthopedist Oklahoma City (10); Enid (8); Woodward (1) 19 10.1% Oncologist Enid (9); Oklahoma City (2); Edmond (1); Woodward (1); Fayettville, AR (1) 14 7.4% Orthopedic Surgeon Oklahoma City (7); Enid (3); Liberal, KS (1); Wichita, KS (1); Bethlehem, PA (1); Amarillo, TX (1) 14 7.4% Ophthalmologist Enid (5); Oklahoma City (3); Woodward (2); Edmond (1) 11 5.8% Urologist Enid (5); Woodward (5); Oklahoma City (1) 11 5.8% Gastroenterologist Enid (10) 10 5.3% OB/GYN Enid (5); Seiling (1); Norman (1); Oklahoma City (1); Woodward (1) 9 4.8% General Surgeon Enid (4); Woodward (2); Elk City (1); Shattuck (1) 8 4.2% Pulmonologist Enid (4); Woodward (2); Seiling (1); Oklahoma City (1) 8 4.2% Neurologist Oklahoma City (4); Enid (3) 7 3.7% Nephrologist Oklahoma City (3); Enid (2); Amarillo, TX (1) 6 3.2% Dermatologist Elk City (3); Enid (1); Ft. Worth, TX (1) 5 2.6% Endocrinologist Enid (1); Oklahoma City (1); Weatherford (1); Woodward (1) 4 2.1% Neurosurgeon Oklahoma City (3); Enid (1) 4 2.1% Retinologist Oklahoma City (3); Woodward (1) 4 2.1% Rheumatologist Oklahoma City (3); Norman (1) 4 2.1% Plastic Surgeon Enid (2); Oklahoma City (1) 3 1.6% Optometrist Enid (1); Fairview (1) 2 1.1% Otolaryngologist Enid (1); Ft. Worth (1) 2 1.1% Podiatrist Enid (1); Oklahoma City (1) 2 1.1% Sleep Specialist Kingfisher (1); Oklahoma City (1) 2 1.1% Cardiac Surgeon Oklahoma City (1) 1 0.5% Dentist Woodward (1) 1 0.5% Fertility Specialist Oklahoma City (1) 1 0.5% Pediatric Gastroenterologist Oklahoma City (1) 1 0.5% Pediatrician Oklahoma City (1) 1 0.5% Periodontist Oklahoma City (1) 1 0.5% Don't know/Refused 4 2.1% 0.0% Total 189 100.0% Some respondents answered more than once. Q5b-2. What type of specialist have you or someone in your household been to and in which city are they located? Seiling Community Hospital Telephone Survey Results 12 Response Category No. Percent One 48 24.0% Two 104 52.0% Three 32 16.0% Four 9 4.5% Five 5 2.5% Seven 1 0.5% Fifteen 1 0.5% Total 200 100.0% Q6. How many people live in your household? 0.5% 2.5% 4.5% 16.0% 52.0% 24.0% 0% 20% 40% 60% Six Five Four Three Two One Seiling Community Hospital Telephone Survey Results 13 Response Category All Categories Percent Major Categories Percent All Medicare 115 38.9% Medicare 70 23.6% Medicare Part D 24 8.1% Medicare Supplement 18 6.1% Medicare Advantage 3 1.0% Insurance through employer/Previous employer 81 27.4% 81 27.4% Self-paid insurance plan 47 15.9% 47 15.9% Medicaid (Sooner Care) 8 2.7% 8 2.7% VA benefits 8 2.7% 8 2.7% Champus/TriCare Program 7 2.4% 7 2.4% Native American/Tribal benefits 4 1.4% 4 1.4% None/Not covered by health insurance 26 8.8% 26 8.8% Total 296 100.0% 296 100.0% Some respondents answered more than once. Q7a. What type of health insurance covers you? Seiling Community Hospital Telephone Survey Results 14 Response Category All Categories Percent Major Categories Percent All Medicare 66 33.5% Medicare 41 20.8% Medicare Part D 13 6.6% Medicare Supplement 11 5.6% Medicare Advantage 1 0.5% Insurance through employer/Previous employer 79 40.1% 79 40.1% Self-paid insurance plan 36 18.3% 36 18.3% Medicaid (Sooner Care) 8 4.1% 8 4.1% Champus/TriCare Program 5 2.5% 5 2.5% Native American/Tribal benefits 3 1.5% 3 1.5% None/Not covered by health insurance 15 7.6% 15 7.6% Total 197 100.0% 197 100.0% Some respondents answered more than once. Q7b. What type of health insurance covers your family? Seiling Community Hospital Telephone Survey Results 15 Response Category No. Percent Yes 71 35.5% No 127 63.5% Don't know/No response 2 1.0% Total 200 100.0% Q8. Have you or someone in your household used the non-emergency services of a hospital in the past 24 months? Yes35.5% No63.5% Don't know/No response1.0% Seiling Community Hospital Telephone Survey Results 16 Response Category Location No. Percent Seiling Community Hospital Seiling 37 46.8% Okeene Municipal Hospital Okeene 7 8.9% Newman Memorial Hospital Shattuck 5 6.3% St. Mary's Regional Medical Center Enid 4 5.1% Fairview Regional Hospital Fairview 4 5.1% Woodward Regional Hospital Woodward 3 3.8% INTEGRIS Bass Baptist Health Center Enid 3 3.8% McBride Clinic Orthopedic Hospital Edmond 2 2.5% Weatherford Regional Hospital Weatherford 1 1.3% INTEGRIS Clinton Regional Hospital Clinton 1 1.3% Watonga Municipal Hospital Watonga 1 1.3% Norman Regional Hospital Norman 1 1.3% Oklahoma Heart Hospital Oklahoma City 1 1.3% Great Plains Regional Medical Center Elk City 1 1.3% Lakeside Women's Hospital Oklahoma City 1 1.3% INTEGRIS Baptist Medical Center Oklahoma City 1 1.3% OU Medical Center Oklahoma City 1 1.3% Oklahoma Surgicare Oklahoma City 1 1.3% Laredo Medical Center Laredo, TX 1 1.3% Southwest Medical Center Liberal, KS 1 1.3% Urgent Care Woodward 1 1.3% Hospital in OKC, Don't remember name Oklahoma City 1 1.3% Total 79 100.0% Some respondents answered more than once. Q9a. At which hospital(s) were services received? Seiling Community Hospital Telephone Survey Results 17 46.8% 53.2% 51.1% 48.9% 25.0% 75.0% 75.9% 24.1% Seiling Community Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range Q9b. Which hospital(s) were services received? Seiling Community Hospital Compared to Other Studies Used local hospital Did not use local hospital Survey Area 0% 25% 50% 75% 100% Seiling Community Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range Used local hospital Did not use local hospital Seiling Community Hospital Telephone Survey Results 18 Response Category No. Percent Where my doctor works 16 35.6% Closer/Convenient location 9 20.0% Specialty doctor 9 20.0% Referral/Recommended/Transferred 5 11.1% Better Service 3 6.7% Service not available 2 4.4% Insurance reasons 1 2.2% Total 45 100.0% Some respondents answered more than once. Q10. You mentioned that you or someone in your household received care at a hospital other than Seiling Community Hospital. Why did you or your family member choose this/these hospital(s)? 11.1% 20.0% 20.0% 35.6% 0% 10% 20% 30% 40% Referral/Recommended/Transferred Specialty doctor Closer/Convenient location Where my doctor works Seiling Community Hospital Telephone Survey Results 19 Response Category Subcategories All Categories Percent All Diagnostic Imaging 31 29.2% Radiology (X-Ray) 15 MRI 8 Mammogram 3 CT Scan (CAT Scan) 3 Ultrasound 2 Laboratory (Blood) Tests 25 23.6% Inpatient stay 11 10.4% Inpatient surgery 8 7.5% Specialty doctor 8 7.5% Emergency room 5 4.7% Physical therapy 5 4.7% Outpatient surgery 4 3.8% Heart/EKG 2 1.9% Birthing services 1 0.9% Bone density 1 0.9% Dietary services/Diabetic counseling 1 0.9% Mental health/Substance abuse 1 0.9% Routine Illness 1 0.9% Radiation 1 0.9% Prescription/Shot in each knee 1 0.9% Total 31 106 100.0% Some respondents answered more than once. Q11a. What hospital services were used there? Seiling Community Hospital Telephone Survey Results 20 Response Category No. Percent Satisfied 40 97.6% Dissatisfied 1 2.4% Total 41 100.0% Q11b. How satisfied were you or someone in your household with the services you received at this hospital? Would you say you were… Satisfied97.6% Dissatisfied2.4% Seiling Community Hospital Telephone Survey Results 21 Responses Subcategories All Categories Percent All Diagnostic Imaging 25 40.3% Radiology (X-Ray) 17 CT Scan (CAT Scan) 5 MRI 1 Mammogram 1 Ultrasound 1 Laboratory (blood) test 22 35.5% Inpatient stay 5 8.1% Outpatient treatment/Procedures 3 4.8% EKG 2 3.2% Immunizations 1 1.6% Emergency room 1 1.6% Don't know/No response 3 4.8% Total 25 62 100.0% Some respondents answered more than once. Q12. What hospital services were used at Seiling Community Hospital? Seiling Community Hospital Telephone Survey Results 22 Response Category Very poor Excellent Total 1 2 3 4 5 Services provided by the doctors 0 0 2 6 29 37 The hospital's facilities 3 1 7 11 15 37 Services provided by the nurses 0 2 5 4 26 37 1 0 3 6 27 37 Services provided by the administrative staff Q13. Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about the following aspects of your hospital visit 0% 20% 40% 60% 80% 100% Services provided by the administrative staff Services provided by the nurses The hospital's facilities Services provided by the doctors 1 2 3 4 5 Very Poor Excellent Seiling Community Hospital Telephone Survey Results 23 Response Category No. Percent Satisfied 36 97.3% Dissatisfied 1 2.7% Total 37 100.0% Q14a. How satisfied were you or someone in your household with the services you received at Seiling Community Hospital? Would you say that you were… Satisfied97.3% Dissatisfied2.7% Seiling Community Hospital Telephone Survey Results 24 Response No. Percent Good treatment/care 11 24.4% Satisfied with doctors/Nurses/Staff 11 24.4% Resolved medical issue(s) 9 20.0% Satisfied because services were local and personal 4 8.9% Short waiting time 4 8.9% Satisfied, but concerned about care 2 4.4% Friendly staff 2 4.4% Satisfied with facilities 1 2.2% Satisfied, no reason given 1 2.2% Total 45 97.8% Response No. Percent Long wait 1 100.0% Total 1 100.0% Some respondents answered more than once. Q14b-1. Why do you say that you are satisfied with the services received at Seiling Community Hospital? Q14b-2. Why do you say that you are dissatisfied with the services received at Seiling Community Hospital? Seiling Community Hospital Telephone Survey Results 25 Seiling Community Hospital 97.3% 2.7% 0.0% Other Surveys Averages 85.4% 11.9% 2.8% Other Surveys Low Range 66.7% 33.3% 0.0% Other Surveys High Range 100.0% 0.0% 0.0% Q14c. How satisfied were you or someone in your household with the services you received at Seiling Community Hospital Compared to Other Studies Survey Area Satisfied Dissatisfied No Response 0% 25% 50% 75% 100% Seiling Community Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range Satisfied Dissatisfied No Response Seiling Community Hospital Telephone Survey Results 26 Response No. Percent Yes 64 32.0% No 133 66.5% Don't know/Refused 3 1.5% Total 200 100.0% Q15. Have you or someone in your household used emergency room services in the past 24 months? Yes32.0% No66.5% Don't know/Refused1.5% Seiling Community Hospital Telephone Survey Results 27 Response Category Location No. Percent Seiling Community Hospital Seiling 36 48.6% Woodward Regional Hospital Woodward 14 18.9% Okeene Municipal Hospital Okeene 4 5.4% INTEGRIS Baptist Health Center Center Enid 4 5.4% St. Mary's Regional Medical Center Enid 3 4.1% Newman Memorial Hospital Shattuck 3 4.1% Fairview Regional Hospital Fairview 1 1.4% INTEGRIS Clinton Regional Hospital Clinton 1 1.4% Share Medical Center Alva 1 1.4% Memorial Hospital of Texas County Guymon 1 1.4% Midwest Regional Medical Center Midwest City 1 1.4% The Children's Hospital Oklahoma City 1 1.4% Oklahoma Heart Hospital Oklahoma City 1 1.4% Baptist St. Anthony Health System Amarillo, TX 1 1.4% Laredo Medical Center Laredo, TX 1 1.4% Holy Cross New Mexico Taos, NM 1 1.4% Total 74 100.0% Some respondents answered more than once. Q16a At which hospital(s) were emergency room services received? Seiling Community Hospital Telephone Survey Results 28 45.5% 54.5% 46.8% 53.2% 48.6% 51.4% Routine Healthcare (Q3a) Hospital (non-emergency)(Q9) Emergency Room(Q16) Q16b. Percentage of respondents using local services Seiling Community Hospital Used local Services Did not use local Services Survey Area 0% 25% 50% 75% 100% Routine Healthcare (Q3a) Hospital (non-emergency)(Q9) Emergency Room(Q16) Used local Services Did not use local Services Seiling Community Hospital Telephone Survey Results 29 Response Category Subcategories All Categories Percent All Diagnostic Imaging 18 27.7% Radiology (X-Ray) 13 CT Scan (CAT Scan) 4 MRI 1 Routine Illness 14 21.5% Laboratory (Blood) Tests 12 18.5% Cardiac evaluation/Heart 9 13.8% Trauma care 5 7.7% Respiratory distress/Breathing difficulties 2 3.1% Port removed from shoulder 1 1.5% Kidney stones 1 1.5% Prescriptions/Steroid 1 1.5% Concussion 1 1.5% Wifed passed away in ER, not sure of procedures 1 1.5% Total 18 65 100.0% Some respondents answered more than once. Q17. What type of emergency room services were used at this hospital? Seiling Community Hospital Telephone Survey Results 30 Response Category No. Percent Satisfied 26 78.8% Dissatisfied 5 15.2% Don't know/Refused 2 6.1% Total 33 100.0% Q18. How satisfied were you or someone in your household with the emergency room services you or someone in your household received in this hospital? Would you say that you were… Satisfied78.8% Dissatisfied15.2% Don't know/Refused6.1% Seiling Community Hospital Telephone Survey Results 31 Response Category Subcategories All Categories Percent All Diagnostic Imaging 24 32.0% Radiology (X-Ray) 15 MRI 4 CT Scan (CAT Scan) 4 Ultrasound 1 Laboratory (Blood) Tests 22 29.3% Routine Illness 11 14.7% Cardiac evaluation/Heart 7 9.3% Respiratory distress/Breathing difficulties 5 6.7% Trauma care 4 5.3% High blood pressure 1 1.3% Wrong medications 1 1.3% Total 24 75 100.0% Some respondents answered more than once. Q19. What type of emergency room services were used at Seiling Community Hospital? Seiling Community Hospital Telephone Survey Results 32 Response Category No. Percent Satisfied 32 88.9% Dissatisfied 4 11.1% Total 36 100.0% Q20a. How satisfied were you or someone in your household with the emergency room services you or someone in your household received in the Seiling Community Hospital? Would you say that you were… Satisfied88.9% Dissatisfied11.1% Seiling Community Hospital Telephone Survey Results 33 Seiling Community Hospital 88.9% 11.1% 0.0% Other Surveys Averages 81.4% 17.6% 1.0% Other Surveys Low Range 59.2% 39.5% 1.3% Other Surveys High Range 95.7% 4.3% 0.0% Q20b. How satisfied were you or someone in your household with the services you received at Seiling Community Hospital Emergency Room Compared to Other Studies Survey Area Satisfied Dissatisfied No Response 0% 25% 50% 75% 100% Seiling Community Hospital Other Surveys Averages Other Surveys Low Range Other Surveys High Range Satisfied Dissatisfied No Response Seiling Community Hospital Telephone Survey Results 34 Response Category No. Percent Yes 7 3.5% No 193 96.5% Total 200 100.0% Q21a. Have you or someone in your immediate family used the services of the Seiling or Vici Nursing Home(s) in the past 24 months? Yes3.5% No96.5% Seiling Community Hospital Telephone Survey Results 35 Response Category No. Percent Satisfied 6 85.7% Dissatisfied 1 14.3% Total 7 100.0% Q21b. How satisfed were you or your family member with the services received at the Seiling or Vici Nursing Home(s)? Would you say that you were… Satisfied85.7% Dissatisfied14.3% Seiling Community Hospital Telephone Survey Results 36 Response No. Percent Good treatment/care 3 50.0% Friendly/Kind staff 2 33.3% Good service 1 16.7% Total 6 50.0% Response No. Percent Family was never accepted into nursing care/No psych facility 1 100.0% Total 1 100.0% Q21c-1. Why do you say that you are satisfied with the Seiling or Vici Nursing Home(s)? Q21c-2. Why do you say that you are dissatisfied with the Seiling or Vici Nursing Home(s)? Seiling Community Hospital Telephone Survey Results 37 Response Category No. Percent Yes 12 6.0% No 187 93.5% Don't know/No response 1 0.5% Total 200 100.0% Q22a. Have you or someone in your immediate family used the services of any OTHER nursing home(s) in the past 24 months? (Other than Seiling or Vici) Yes6.0% No93.5% Don't know/No response0.5% Seiling Community Hospital Telephone Survey Results 38 Response Category No. Percent Closer/Convenient location 8 44.4% Better services 5 27.8% Nicer facilities 2 11.1% Used VA nusring home in Clinton 2 11.1% Closer to family in Tennessee 1 5.6% Total 18 100.0% Some respondents answered more than once. Q22b. Why do you or your family member choose this/these nursing homes? Seiling Community Hospital Telephone Survey Results 39 Response Category No. Percent Yes 167 83.5% No 5 2.5% Don't know/No response 28 14.0% Total 200 100.0% Q23. Do you believe that quality air and ground ambulance services and first responder services are available in Dewey County? Yes83.5% No2.5% Don't know/No response14.0% Seiling Community Hospital Telephone Survey Results 40 Response Category No. Percent Yes 57 28.5% No 82 41.0% Don't know/No response 61 30.5% Total 200 100.0% Q24. Do you think there are enough doctors in the Seiling area? Yes28.5% No41.0% Don't know/No response30.5% Seiling Community Hospital Telephone Survey Results 41 Response Category No. Percent Specialists including: Cardiologisty (13); Orthopedist (4); Specialists in general (4); Urologist (3); Surgeons (3); OB/GYN (3); Gastroenterologist (2); Pediatrician (2); Rheumatologist (2); Dermatologist (1); Podiatrist (1); Endocrinologist (1) 39 16.2% More physicians/Better physicians/Nurse Practitioners/MDs 19 7.9% Radiology Department/ Better CT Scan/Ultrasound Equipment/MRI 13 5.4% Physical therapy 6 2.5% CT Scan Room/More up to date 4 1.7% More up to date equipment/New hospital 3 1.2% Dental services 2 0.8% Lab testing 2 0.8% Better equiped ER 2 0.8% Transportation to OKC & Enid to see specialists 1 0.4% Health care for uninsured 1 0.4% Surgical Suite 1 0.4% Speech Therapist 1 0.4% Vision Services 1 0.4% Better Ambulance Services 1 0.4% Outpatient Care 1 0.4% More clinic space 1 0.4% Mammograms 1 0.4% Renal Dialysis 1 0.4% Diabetes Center 1 0.4% Chiropractic care 1 0.4% Hospice 1 0.4% Full Paid staffing in ambulances 1 0.4% More local help instead of registry 1 0.4% Don't know/No response 136 56.4% Total 241 83.8% Some respondents answered more than once. Q25. What additional services would you like to see offered at Seiling Community Hospital? Seiling Community Hospital Telephone Survey Results 42 Response Category No. Percent Yes 87 43.5% No 91 45.5% Don't know/No response 22 11.0% Total 200 100.0% Q26. Would you be more likely to use Seiling Community Hospital if it were new? Yes43.5% No45.5% Don't know/No response11.0% Seiling Community Hospital Telephone Survey Results 43 Response Category No. Percent No concerns/complaints 35 15.6% Distance to health facilities/Distance to specialists 31 13.8% High cost of care/Prescriptions/Insurance 20 8.9% More physicians/Specialists 20 8.9% Quality of care 16 7.1% Hospital moving/Closing/No health care in community 10 4.4% Availability of services 10 4.4% Uninsured populations 8 3.6% EMS services/New ambulance 8 3.6% Government influence in health care 6 2.7% Lack of services 6 2.7% Retiring physicians/Physicians moving out of town 5 2.2% More assistance for elderly and children 5 2.2% Acquiring newer medical technology/New hospital 4 1.8% Distance for surgeries 4 1.8% Not enough nurses/More staff 3 1.3% Distance to trauma facility 3 1.3% Long wait to see physician 3 1.3% Health services for uninsured 2 0.9% Availability of specialists 2 0.9% After hours care 1 0.4% Need for Health Department 1 0.4% Dental for children 1 0.4% More local physicians accepting insurance 1 0.4% Lack of financial resources for hospital 1 0.4% Don't know/No response 19 8.4% Total 225 100.0% Some respondents answered more than once. Q27. What concerns you most about health care in your community? Seiling Community Hospital Telephone Survey Results 44 Response Category No. Percent 18-20 1 0.5% 21-30 14 7.0% 31-40 17 8.5% 41-50 21 10.5% 51-60 55 27.5% 61-70 52 26.0% 71-80 28 14.0% 81+ 12 6.0% Total 200 100.0% Q28. What is your age? 6.0% 14.0% 26.0% 27.5% 10.5% 8.5% 7.0% 0.5% 0% 10% 20% 30% 40% 81+ 71-80 61-70 51-60 41-50 31-40 21-30 18-20 Seiling Community Hospital Telephone Survey Results 45 Response Category No. Percent Caucasian 180 90.0% Native American 7 3.5% Hispanic 3 1.5% African American 2 1.0% Don't know/Refused 8 4.0% Total 200 100.0% Q29. What is your ethnicity? 1.0% 1.5% 3.5% 90.0% 0% 25% 50% 75% 100% African American Hispanic Native American Caucasian Seiling Community Hospital Telephone Survey Results 46 Response Category No. Percent Less than $10,000 13 6.5% $10,000 to $14,999 19 9.5% $15,000 to $24,999 25 12.5% $25,000 to $34,999 22 11.0% $35,000 to $49,999 24 12.0% $50,000 to $74,999 26 13.0% $75,000 to $99,999 17 8.5% $100,000 to $149,999 10 5.0% $150,000 to $199,999 2 1.0% $200,000 or more 1 0.5% Don't know/No Response 41 20.5% Total 200 100.0% $10,000 Less than Q30. What is your annual household income? 3.5% 9.5% 15.5% 17.0% 12.5% 13.0% 5.5% 5.0% 0% 5% 10% 15% 20% 25% $100,000 to $149,999 $75,000 to $99,999 $50,000 to $74,999 $35,000 to $49,999 $25,000 to $34,999 $15,000 to $24,999 $10,000 to $14,999 Less than $10,000 Seiling Community Hospital Telephone Survey Results 47 Response Category No. Percent Female 135 67.5% Male 65 32.5% Total 200 100.0% Q31. What is your gender? Female67.5% Male32.5% Seiling Community Hospital Telephone Survey Results 48 |
Date created | 2011-09-20 |
Date modified | 2013-02-25 |
OCLC number | 819810578 |
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