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East Central Oklahoma Family Health Center Medical Service Area Telephone Survey Form and Results Oklahoma Office of Rural Health Center for Rural Health OSU Center for Health Sciences Oklahoma Cooperative Extension Service Oklahoma State University March 2010 AE-10001 East Central Oklahoma Family Health Center Medical Service Area Telephone Survey Form and Results Community Health Engagement Process documents available online at: www.okruralhealthworks.org Lara Brooks, Assistant Extension Specialist, OSU, Stillwater 405-744-6083; Fax: 405-744-9835, Email: lara.brooks@okstate.edu Brian Whitacre, Assistant Professor and Extension Economist, OSU, Stillwater 405-744-6083 Jack Frye, Area Community Development Specialist, OSU, Ada 580-332-4100 Aubie Keesee, Blaine County Extension Director, Holdenville 405-379-5470 Corie Kaiser, Health Consultant, Oklahoma Center for Rural Health, Oklahoma City 405-842-3100 Val Schott, Director, Oklahoma Center for Rural Health, Oklahoma City & Tulsa 405-842-3100 Oklahoma Office of Rural Health Center for Rural Health OSU Center for Health Sciences Oklahoma Cooperative Extension Services Oklahoma State University March 2010 East Central Oklahoma Family Health Center Medical Service Area Telephone Survey Form EAST CENTRAL OKLAHOMA FAMILY HEALTH CENTER SURVEY DRAFT Page 1 of 5 Qualifier 1: May I ask, are you over the age of 18? Yes 1. What is your zip code? 74883, Wetumka 74531, Calvin 74839, Dustin Other _____________(TERMINATE) 74850, Lamar 2a. Yes (Skip to Q.3a) No (Do not read) Don't know/Refused (Skip to Q.3a) 2b. Community Health Center Rural Health Clinic Health Department Specialist Emergency Room/Hospital Other (Specify) ____________________ Medicaid Survey Date: January 11-17, 2010 Introduction and screener: Do you use a family doctor, physician assistant, or nurse practitioner for most of your routine health care? If no, then what kind of medical provider do you use for routine care? (Record exact response. Probe for clarification. Do not read list.) NOTE TO INTERVIEWER: All questions are optional and respondent may, of course, choose not to answer. All answers provided on this form are for facilitation purposes only. If an answer does not "fit" into one of the provided answers, please take down the exact answer given. Thank you. No (Ask to speak to someone over the age of 18. TERMINATE if there is no one over the age of 18 in the household.) Hello. My name is ________________ with ________________. I am calling on behalf of the East Central Oklahoma Family Health Center Task Force Committee. We are conducting a brief survey to review the health care situation in the clinic's service area. It is very important that we include the opinion of you or someone in your household in this brief but important survey. To ensure confidentiality, all responses are completely anonymous. EAST CENTRAL OKLAHOMA FAMILY HEALTH CENTER SURVEY DRAFT Page 2 of 5 3a. Which city do you go to for most of your family's routine health care needs? (Do not read list) Wetumka (Skip to Q.4a) Henryetta Holdenville Seminole Okemah Shawnee Ada Other (Specify) ____________________ McAlester Eufaula 3b. Better quality of providers Speed of getting an appointment Closer/Convenient location Have used for years/Personal relationship Nicer facilities Other (Specify) ____________________ Specialist (Do not read) Don't know/Refused 4a. Yes No (Skip to Q.5a) 4b. Satisfied Dissatisfied 4c. 5a. Have you or someone in your household been to a specialist in the past 24 months? Yes No (Skip to Q.6) Why do you say that? (Record exact response. Probe for clarification.) Why do you or someone in your household use a medical provider for routine health care needs outside of the East Central Oklahoma Family Health Center? (Record exact response. Probe for clarification. Do not read list.) How satisfied were you or someone in your household with the quality of care received in the East Central Oklahoma Family Health Center Service Area? Would you say that you were…(Read List) ? Have you or someone else in your household been to a family doctor in the East Central Oklahoma Family Health Center service area in the past 12 months? (Do not read) Don't know/Refused (Skip to Q.5a) (Do not read) Don't know/Refused (Skip to Q.5a) Approved provider for insurance/Health benefits program (Do not read) Don't know/Refused (Skip to Q.4a) (Do not read) Don't know/Refused (Skip to Q.6) EAST CENTRAL OKLAHOMA FAMILY HEALTH CENTER SURVEY DRAFT Page 3 of 5 5b. 6. How many people live in your household? (Record response below) 7a/b. You Family 8. Yes No (Skip to Q.12) 9. Routine Health Care Mental Health Services Dental Care Immunizations Laboratory (blood) tests Other (Specify) ____________________ Family Planning (Do not read) Don't know/Refused Type of Specialist What type of specialist have you or someone in your household been to and in which city are they located? What type of health insurance covers you and your family? (Read list if needed. Ask for "you" and "family" (if applicable). Can provide more than one response.) __________ (If respondent is the only person who lives in household, ask for "you" only in Q.7a and b) City Champus/TriCare Program Insurance through Employer/Previous employer Medicaid Have you or someone in your household used the East Central Oklahoma Family Health Center in the past 12 months? Medicare Self-Paid Insurance Plan VA benefits Medicare Supplement (Private pay) Medicare Part D (Prescriptions) Medicare Advantage (Private pay) Native American/Tribal Benefits * Do Not Have Health Insurance What services were used at East Central Oklahoma Family Health Center? (Do not read list unless prompt is needed. Record exact response.) (Do not read) Don't know/Refused (Skip to Q.12) Other________________________________ EAST CENTRAL OKLAHOMA FAMILY HEALTH CENTER SURVEY DRAFT Page 4 of 5 10. Rank (1 - 5) a) Services provided by the doctors b) The clinic's facilities c) Services provided by the nurses d) Services provided by the administrative staff e) Overall Customer Service 11a. Satisfied Dissatisfied 11b. 12. 13. Birthing Services Orthopedist Cardiologist OB/GYN Mammogram Sleep study Mental health/Substance abuse More physicians in general Oncologist Other (Specify) ____________________ Home Health (Do not read) Don't know/Refused Renal Dialysis Why do you say that? (Record exact response. Probe for clarification.) the following aspects of your visit: (Do not read) Don't know/Refused (Skip to Q.12) What concerns you most about health care in your community? (Record exact response.) Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about How satisfied were you or someone in your household with the services you received at East Central Oklahoma Family Health Center? Would you say you were…(Read list) What additional services would you like to see offered at East Central Oklahoma Family Health Center? (Do not read list unless prompt is needed. Record exact response.) EAST CENTRAL OKLAHOMA FAMILY HEALTH CENTER SURVEY DRAFT Page 5 of 5 14. 18-20 61-70 21-30 71-80 31-40 80+ 41-50 (Do not read) Don't know/Refused 51-60 15. Caucasian Native American Asian Other (Specify) ____________________ Hispanic (Do not read) Don't know/Refused African American 16. Less than $10,000 $75,000 to $99,999 $10,000 to $14,999 $100,000 to $149,999 $15,000 to $24,999 $150,000 to $199,999 $25,000 to $34,999 $200,000 or more $35,000 to $49,999 (Do not read) Don't know/Refused $50,000 to $74,999 17. Male Female That completes the survey. Thank you for your time! The last few questions are for statistical purposes only and like any of the other questions, respondents may choose not to answer. Unknown (Can't Tell) INTERVIEWER: RECORD ANSWER BASED ON OBSERVATION ONLY. DO NOT ASK. What is your annual household income? What is your ethnicity? What is your age? East Central Oklahoma Family Health Center Medical Service Area Telephone Survey Results Response Category No. Percent 74883, Wetumka 140 70.0% 74531, Calvin 24 12.0% 74839, Dustin 21 10.5% 74850, Lamar 15 7.5% Total 200 100.0% Q1. What is your zip code? 7.5% 10.5% 12.0% 70.0% 0% 20% 40% 60% 80% 74850, Lamar 74839, Dustin 74531, Calvin 74883, Wetumka East Central Oklahoma Family Health Center Survey Results 1 Response Category No. Percent Yes 163 81.5% No 34 17.0% Don't know/Refused 3 1.5% Total 200 100.0% Q2a. Do you use a family doctor, physician assistant, or nurse practitioner for most of your routine health care? Yes 81.5% No 17.0% Don't know/ Refused 1.5% East Central Oklahoma Family Health Center Survey Results 2 Response Category No. Percent Emergency Room/Hospital 13 38.2% Rural Health Clinic 11 32.4% Tribal Clinic/Indian Health Services 5 14.7% Community Health Center 2 5.9% Specialist 2 5.9% Health Department 1 2.9% Total 34 100.0% Q2b. If no, then what kind of medical provider do you use for routine care? Rural Health Clinic Emergency Room/Hospital 5.9% 14.7% 32.4% 38.2% 0% 10% 20% 30% 40% 50% 60% Community Health Center Tribal Clinic/Indian Health Services East Central Oklahoma Family Health Center Survey Results 3 Response Category County No. Percent Wetumka Hughes 33 16.5% Seminole Seminole 27 13.5% Holdenville Hughes 26 13.0% Okemah Okfuskee 23 11.5% Henryetta Okmulgee 17 8.5% Shawnee Pottawatomie 11 5.5% Weleetka Okfuskee 11 5.5% Ada Pontotoc 10 5.0% Wewoka Pottawatomie 10 5.0% Oklahoma City Oklahoma 6 3.0% Allen Pontotoc 5 2.5% McAlester Pittsburg 4 2.0% Okmulgee Okmulgee 4 2.0% Tulsa Tulsa 2 1.0% Ardmore Carter 1 0.5% Choctaw Oklahoma 1 0.5% Konowa Seminole 1 0.5% Midwest City Oklahoma 1 0.5% Muskogee Muskogee 1 0.5% Norman Cleveland 1 0.5% Don't know/No response 5 2.5% Total 200 100.0% Q3a. Which city do you go to for most of your family's routine health care needs? East Central Oklahoma Family Health Center Survey Results 4 Response Category No. Percent Have used for years/Personal relationship 50 25.8% Closer/Convenient location 42 21.6% Better quality of providers 29 14.9% Approved provider for insurance/Health benefits 26 13.4% Specialist 12 6.2% Speed of getting an appointment 5 2.6% Nicer facilities 3 1.5% Refferd by physician 3 1.5% Cost 2 1.0% Not familiar with clinic 2 1.0% Family member is disabled 1 0.5% Do not have insurance 1 0.5% Don't know/No response 18 9.3% Total 194 100.0% Some respondents answered more than once. Q3b. Why do you or someone in your household use a medical provider for routine health care needs outside of the East Central Oklahoma Family Health Center Service Area? East Central Oklahoma Family Health Center Survey Results 5 Q4a. Have you or someone else in your household been to Response Category No. Percent Yes 76 38.0% No 103 51.5% Don't know/No response 21 10.5% Total 200 100.0% a family doctorin the East Central Oklahoma family Health Center Service Area in the past 24 months? No 51.5% Yes 38.0% Don't know/No response 10.5% East Central Oklahoma Family Health Center Survey Results 6 Response Category No. Percent Satisfied 65 85.5% Dissatisfied 9 11.8% Don't know/No response 2 2.6% Total 76 100.0% Q4b. How satisfied were you or someone in your household with the quality of care received in the East Central Oklahoma Family Health Center Service Area? Would you say that you were… Satisfied 85.5% Dissatisfied 11.8% Don't know/No response 2.6% East Central Oklahoma Family Health Center Survey Results 7 Response No. Percent Satisfied with doctors/Physician assistants/Nurses 21 25.3% Resolved medical issue(s) 17 20.5% Good treatment/care 14 16.9% Short waiting time 8 9.6% Friendly staff 7 8.4% Satisfied, because the services were local and personal 6 7.2% Service was good 4 4.8% Satisfied, but concerned with care 2 2.4% Satisfied, no reason given 3 3.6% Clean facilities 1 1.2% Total 83 100.0% Response No. Percent Unsatisfied with physicians 6 35.3% Medical issue(s) not resolved 5 29.4% Unorganized/Administrative issues/Bad Service 3 17.6% Billing issues 2 11.8% Long wait 1 5.9% Total 17 100.0% Some respondents answered more than once. Q4c-1. Why do you say that you are satisfied with the services Some respondents answered more than once. Q4c-2. Why do you say that you are dissatisfied with the services you received in the East Central Oklahoma Family Healtlh Center Service Area? received in the East Central Oklahoma Family Health Center Service Area? East Central Oklahoma Family Health Center Survey Results 8 ECOFHC Service Area 85.5% 11.8% 2.6% Other Surveys Averages 91.6% 7.0% 1.4% Other Surveys Low Range 82.7% 17.3% 0.0% Other Surveys High Range 100.0% 0.0% 0.0% Compared to Other Studies Q4d. How satisfied were you or someone in your household with Survey Area Satisfied Dissatisfied No Response the quality of care you received in the East Central Oklahoma Medical Service Area? 0% 25% 50% 75% 100% ECOFHC Service Area Other Surveys Averages Other Surveys Low Range Other Surveys High Range Satisfied Dissatisfied No Response East Central Oklahoma Family Health Center Survey Results 9 Response Category No. Percent Yes 87 43.5% No 106 53.0% Don't know/Refused 7 3.5% Total 200 100.0% Q5a. Have you or someone in your household been to a specialist in the past 24 months? No 53.0% Yes 43.5% Don't know/ Refused 3.5% East Central Oklahoma Family Health Center Survey Results 10 Type of Specialist No. Percent Top 7 Responses Cardiologist 24 21.6% Orthopedist 9 8.1% Urologist 9 8.1% OB/GYN 8 7.2% Oncologist 8 7.2% Otolaryngologist 6 5.4% General Surgeon 6 5.4% All others 41 36.9% Total 111 100.0% Some respondents answered more than once. Q5b-1. What type of specialist have you or someone in your household been to? East Central Oklahoma Family Health Center Survey Results 11 Type of Specialist City No. Percent Cardiologist Oklahoma City (11); Tulsa (4); Ada (2); Holdenville (2); Seminole (2); Shawnee (2); Ardmore (1) 24 21.6% Orthopedist Oklahoma City (3); Ada (1); Ardmore (1); Muskogee (1); Okmulgee (1); Shawnee (1); Tulsa (1) 9 8.1% Urologist Ada (4); McAlester (2); Tulsa (2); Okmulgee (1) 9 8.1% OB/GYN Ada (2); Shawnee (2); Midwest City (1) Norman (1); Tulsa (1); Rochester, NY (1) 8 7.2% Oncologist Oklahoma City (3); Ada (2); Tulsa (2); Shawnee (1) 8 7.2% Otolaryngologist Ada (2); Tulsa (2); Oklahoma City (1); Okmulgee (1) 6 5.4% General Surgeon Shawnee (2); Holdenville (1); Oklahoma City (1); Seminole (1); Tulsa (1) 6 5.4% Gastroenterologist Tulsa (2); Norman (1); Oklahoma City (1); Seminole (1) 5 4.5% Orthopedic Surgeon Midwest City (1); Oklahoma City (1); Okmulgee (1); Tulsa (1); Rochester, NY (1) 5 4.5% Neurologist Oklahoma City (2); Tulsa (2) 4 3.6% Pulmonologist Oklahoma City (2); Shawnee (2) 4 3.6% Rheumatologist Tulsa (4) 4 3.6% Dermatologist Okmulgee (1); Shawnee (1); Tulsa (1) 3 2.7% Ophthalmologist Oklahoma City (2); Shawnee (1) 3 2.7% Pediatrician Ada (1); Konowa (1); Cape Girardeau, MO (1) 3 2.7% Endocrinologist Oklahoma City (2) 2 1.8% Nephrologist Oklahoma City (1); Tulsa (1) 2 1.8% Cardiovascular Surgeon Oklahoma City (1) 1 0.9% Hematologist Oklahoma City (1) 1 0.9% Neurosurgeon Oklahoma City (1) 1 0.9% Physical Therapist Okmulgee (1) 1 0.9% Psychologist Muskogee (1) 1 0.9% Wound Specialist Okemah (1) 1 0.9% Total 111 100.0% Some respondents answered more than once. Q5b-2. What type of specialist have you or someone in your household been to and in which city are they located? East Central Oklahoma Family Health Center Survey Results 12 Response Category No. Percent One 53 26.5% Two 90 45.0% Three 28 14.0% Four 18 9.0% Five 6 3.0% Six 3 1.5% Seven 1 0.5% Eight 1 0.5% Total 200 100.0% Q6. How many people live in your household? 45.0% 26.5% Two One 1.5% 3.0% 9.0% 14.0% 0% 20% 40% 60% Six Five Four Three East Central Oklahoma Family Health Center Survey Results 13 Response Category All Categories Percent Major Categories Percent All Medicare 107 38.1% Medicare 66 23.5% Medicare Part D 19 6.8% Medicare Supplement 13 4.6% Medicare Advantage 9 3.2% Insurance through employer/Previous employer 46 16.4% 46 16.4% Native American/Tribal benefits 23 8.2% 23 8.2% Self-paid insurance plan 22 7.8% 22 7.8% Medicaid (Sooner Care) 17 6.0% 17 6.0% VA benefits 6 2.1% 6 2.1% Champus/TriCare Program 5 1.8% 5 1.8% Insurance through another household member 1 0.4% 1 0.4% None/Not covered by health insurance 54 19.2% 54 19.2% Q7a. What type of health insurance covers you? Total 281 100.0% 281 100.0% Some respondents answered more than once. East Central Oklahoma Family Health Center Survey Results 14 Response Category All Categories Percent Major Categories Percent All Medicare 54 37.8% Medicare 36 25.2% Medicare Part D 7 4.9% Medicare Supplement 8 5.6% Medicare Advantage 3 2.1% Insurance through employer/Previous employer 39 27.3% 39 27.3% Native American/Tribal benefits 20 14.0% 20 14.0% Self-paid insurance plan 12 8.4% 12 8.4% Medicaid (Sooner Care) 10 7.0% 10 7.0% Champus/TriCare Program 4 2.8% 4 2.8% VA Benefits 4 2.8% 4 2.8% None/Not covered by health insurance 46 32.2% 46 32.2% T t l 143 100 0% 143 100 0% Q7b. What type of health insurance covers your family? Total 100.0% 100.0% Some respondents answered more than once. East Central Oklahoma Family Health Center Survey Results 15 Response Category No. Percent Yes 49 24.5% No 133 66.5% Don't know/No response 18 9.0% Total 200 100.0% Q8. Have you or someone in your household used East Central Oklahoma Family Health Center in the past 12 months? No 66.5% Yes 24.5% Don't know/No response 9.0% East Central Oklahoma Family Health Center Survey Results 16 Response Category Percent Routine health care/Primary care 33 52.4% Dental Care 11 17.5% Laboratory (blood) test 11 17.5% Emergency 2 3.2% Immunizations 2 3.2% Mental health services 1 1.6% Diabetic care 1 1.6% EKG/MRI 1 1.6% Don't know/Refused 1 1.6% Total 63 100.0% Some respondents answered more than once. Q9. What services were used at the East Central Oklahoma Family Health Center? East Central Oklahoma Family Health Center Survey Results 17 Response Category Very poor Excellent Total 1 2 3 4 5 Services provided by the doctors 2 1 5 10 31 49 The clinic's facilities 1 1 4 10 33 49 Services provided by the nurses 1 0 1 6 41 49 Overall Customer Service 1 0 2 9 37 49 Services provided by the administrative staff Q10. Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about the following aspects of your visit 1 0 2 9 37 49 1 2 3 4 5 Very Poor Excellent 0% 20% 40% 60% 80% 100% Overall Customer Service Services provided by the administrative staff Services provided by the nurses The clinic's facilities Services provided by the doctors East Central Oklahoma Family Health Center Survey Results 18 Response Category No. Percent Satisfied 40 81.6% Dissatisfied 7 14.3% Don't know/Refused 2 4.1% Total 49 100.0% Q11a. How satisfied were you or someone in your household with the services you received at East Central Oklahoma Family Health Center? Would you say that you were… Satisfied 81.6% Dissatisfied Don't know/ 14.3% Refused 4.1% East Central Oklahoma Family Health Center Survey Results 19 Response No. Percent Satisfied with doctors/Physician assistants/Nurses 12 26.7% Satisfied because services were local and personal 6 13.3% Short waiting time 9 20.0% Good treatment/care 8 17.8% Resolved medical issue(s) 8 17.8% Service was good 5 11.1% Satisfied, no reason given 5 11.1% Friendly staff 3 6.7% Clean facilities 1 2.2% Satisfied, but concerned about billing 1 2.2% Total 45 100.0% Response No. Percent Unsatisfied with physicians 5 50.0% Medical issue(s) not resolved 3 30.0% Unprofessional staff 1 10.0% Bad Service 1 10.0% Total 10 100.0% Some respondents answered more than once. Q11b-2. Why do you say that you are dissatisfied with the services you received at the East Central Oklahoma Family Health Center? Some respondents answered more than once. Q11b-1. Why do you say that you are satisfied with the services received at the East Central Oklahoma Family Health Center? East Central Oklahoma Family Health Center Survey Results 20 Response Category No. Percent No concerns/complaints 31 14.0% High cost of care/Prescriptions/Insurance 29 13.1% Availability of healthcare/Services/Lack of services 28 12.7% New doctors/experienced doctors/more doctors 24 10.9% Distance to health facilities 19 8.6% Availabiilty of hospital/Emergency room 18 8.1% Uninsured populations 10 4.5% Quality of care 8 3.6% Government influence in health care 8 3.6% Availability of specialists 5 2.3% Fear that clinic could close/Keeping medical staff/Services 5 2.3% Emergency services/ Ambulance/ 911 3 1.4% Pediatric care 2 0.9% Everything 2 0.9% Renal Dialysis, locally 1 0.5% Physical therapy 1 0.5% Intelligence of people 1 0.5% Don't know/No response 26 11.8% Total 221 100.0% Some respondents answered more than once. Q12. What concerns you most about health care in your community? East Central Oklahoma Family Health Center Survey Results 21 Response Category No. Percent More physicians/Better physicians 33 14.8% Specialists/More Specialists 12 5.4% Renal Dialysis 7 3.1% X-Ray/Laboratory/Local Laboratory 6 2.7% OB/GYN 5 2.2% Dental Care 4 1.8% Mental health/Substance abuse 3 1.3% Vision Care/Optometrists 3 1.3% Pediatricians 3 1.3% Emergency room 2 0.9% Cardiologist 2 0.9% Oncologist 2 0.9% Walk-in Clinic/More Clinics 2 0.9% Economical Healthcare/Healthcare availability 2 0.9% Birthing Services 1 0.4% Mammogram 1 0.4% Orthopedist 1 0.4% Pharmacy 1 0.4% Hearing Exams 1 0.4% Pulmonogist 1 0.4% Chiropractor 1 0.4% Pain Management Services 1 0.4% Neurosurgeon 1 0.4% Stroke care 1 0.4% Diabetes care/Physician 1 0.4% Nothing 1 0.4% Don't know/No response 125 56.1% Total 223 100.0% Some respondents answered more than once. Q13. What additional services would you like to see offered in at the East Central Oklahoma Family Health Center? East Central Oklahoma Family Health Center Survey Results 22 Response Category No. Percent 18-20 1 0.5% 21-30 7 3.5% 31-40 19 9.5% 41-50 36 18.0% 51-60 51 25.5% 61-70 42 21.0% 71-80 33 16.5% 81+ 11 5.5% Total 200 100.0% Q14. What is your age? 9.5% 3.5% 0.5% 31-40 21-30 18-20 5.5% 16.5% 21.0% 25.5% 18.0% 0% 10% 20% 30% 40% 81+ 71-80 61-70 51-60 41-50 East Central Oklahoma Family Health Center Survey Results 23 Response Category No. Percent Caucasian 143 71.5% Native American 43 21.5% Hispanic 2 1.0% African American 2 1.0% Asian 2 1.0% Caucasian/Native American 2 1.0% Caucasian/Hispanic 1 0.5% Native American/African American 1 0.5% Native American/Caucasian/African American 1 0.5% Native American/Dutch/Irish 1 0.5% Don't know/Refused 2 1.0% Total 200 100.0% Q15. What is your ethnicity? 1.0% 21.5% 71.5% 0% 25% 50% 75% 100% Hispanic Native American Caucasian East Central Oklahoma Family Health Center Survey Results 24 Response Category No. Percent Less than $10,000 23 11.5% $10,000 to $14,999 27 13.5% $15,000 to $24,999 27 13.5% $25,000 to $34,999 20 10.0% $35,000 to $49,999 19 9.5% $50,000 to $74,999 15 7.5% $75,000 to $99,999 7 3.5% $100,000 to $149,999 2 1.0% $150,000 to $199,999 1 0.5% $200,000 or more 3 1.5% Don't know/No Response 56 28.0% Total 200 100.0% Q16. What is your annual household income? 1.0% 3.5% 7.5% 9.5% 10.0% 13.5% 13.5% 11.5% 0% 5% 10% 15% 20% 25% $100,000 to $149,999 $75,000 to $99,999 $50,000 to $74,999 $35,000 to $49,999 $25,000 to $34,999 $15,000 to $24,999 $10,000 to $14,999 Less than $10,000 East Central Oklahoma Family Health Center Survey Results 25 Response Category No. Percent Female 142 71.0% Male 58 29.0% Total 200 100.0% Q17. What is your gender? Female 71.0% Male 29.0% East Central Oklahoma Family Health Center Survey Results 26
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Okla State Agency |
Oklahoma Cooperative Extension Service |
Okla Agency Code | '012' |
Title | East Central Oklahoma Family Health Center medical service area telephone survey form and results |
Authors |
Brooks, Lara. Whitacre, Brian. Frye, Jack (V. Jack) Keesee, John A. (John Aubie) Kaiser, Corie. Schott, Val. Oklahoma. Office of Rural Health. Oklahoma Cooperative Extension Service. |
Publisher | Oklahoma Cooperative Extension Service, Oklahoma State University |
Publication Date | 2010-03 |
Publication type | Research Report/Study |
Subject |
East Central Oklahoma Family Health Clinic (Wetumka, Okla.)--Public opinion. Medical care--Oklahoma--Hughes County--Public opinion. Public opinion--Oklahoma--Hughes County. |
Contents | Telephone Survey Form; Telephone Survey Results |
Notes | (AE-10001); Community Health Engagement Process |
OkDocs Class# | Z2130.3 E13t 2010 |
Digital Format | PDF, Adobe Reader required |
ODL electronic copy | Downloaded from agency website: http://www.okruralhealthworks.org/PDFWEB/AE-10001.pdf |
Rights and Permissions | This Oklahoma state government publication is provided for educational purposes under U.S. copyright law. Other usage requires permission of copyright holders. |
Language | English |
Full text | East Central Oklahoma Family Health Center Medical Service Area Telephone Survey Form and Results Oklahoma Office of Rural Health Center for Rural Health OSU Center for Health Sciences Oklahoma Cooperative Extension Service Oklahoma State University March 2010 AE-10001 East Central Oklahoma Family Health Center Medical Service Area Telephone Survey Form and Results Community Health Engagement Process documents available online at: www.okruralhealthworks.org Lara Brooks, Assistant Extension Specialist, OSU, Stillwater 405-744-6083; Fax: 405-744-9835, Email: lara.brooks@okstate.edu Brian Whitacre, Assistant Professor and Extension Economist, OSU, Stillwater 405-744-6083 Jack Frye, Area Community Development Specialist, OSU, Ada 580-332-4100 Aubie Keesee, Blaine County Extension Director, Holdenville 405-379-5470 Corie Kaiser, Health Consultant, Oklahoma Center for Rural Health, Oklahoma City 405-842-3100 Val Schott, Director, Oklahoma Center for Rural Health, Oklahoma City & Tulsa 405-842-3100 Oklahoma Office of Rural Health Center for Rural Health OSU Center for Health Sciences Oklahoma Cooperative Extension Services Oklahoma State University March 2010 East Central Oklahoma Family Health Center Medical Service Area Telephone Survey Form EAST CENTRAL OKLAHOMA FAMILY HEALTH CENTER SURVEY DRAFT Page 1 of 5 Qualifier 1: May I ask, are you over the age of 18? Yes 1. What is your zip code? 74883, Wetumka 74531, Calvin 74839, Dustin Other _____________(TERMINATE) 74850, Lamar 2a. Yes (Skip to Q.3a) No (Do not read) Don't know/Refused (Skip to Q.3a) 2b. Community Health Center Rural Health Clinic Health Department Specialist Emergency Room/Hospital Other (Specify) ____________________ Medicaid Survey Date: January 11-17, 2010 Introduction and screener: Do you use a family doctor, physician assistant, or nurse practitioner for most of your routine health care? If no, then what kind of medical provider do you use for routine care? (Record exact response. Probe for clarification. Do not read list.) NOTE TO INTERVIEWER: All questions are optional and respondent may, of course, choose not to answer. All answers provided on this form are for facilitation purposes only. If an answer does not "fit" into one of the provided answers, please take down the exact answer given. Thank you. No (Ask to speak to someone over the age of 18. TERMINATE if there is no one over the age of 18 in the household.) Hello. My name is ________________ with ________________. I am calling on behalf of the East Central Oklahoma Family Health Center Task Force Committee. We are conducting a brief survey to review the health care situation in the clinic's service area. It is very important that we include the opinion of you or someone in your household in this brief but important survey. To ensure confidentiality, all responses are completely anonymous. EAST CENTRAL OKLAHOMA FAMILY HEALTH CENTER SURVEY DRAFT Page 2 of 5 3a. Which city do you go to for most of your family's routine health care needs? (Do not read list) Wetumka (Skip to Q.4a) Henryetta Holdenville Seminole Okemah Shawnee Ada Other (Specify) ____________________ McAlester Eufaula 3b. Better quality of providers Speed of getting an appointment Closer/Convenient location Have used for years/Personal relationship Nicer facilities Other (Specify) ____________________ Specialist (Do not read) Don't know/Refused 4a. Yes No (Skip to Q.5a) 4b. Satisfied Dissatisfied 4c. 5a. Have you or someone in your household been to a specialist in the past 24 months? Yes No (Skip to Q.6) Why do you say that? (Record exact response. Probe for clarification.) Why do you or someone in your household use a medical provider for routine health care needs outside of the East Central Oklahoma Family Health Center? (Record exact response. Probe for clarification. Do not read list.) How satisfied were you or someone in your household with the quality of care received in the East Central Oklahoma Family Health Center Service Area? Would you say that you were…(Read List) ? Have you or someone else in your household been to a family doctor in the East Central Oklahoma Family Health Center service area in the past 12 months? (Do not read) Don't know/Refused (Skip to Q.5a) (Do not read) Don't know/Refused (Skip to Q.5a) Approved provider for insurance/Health benefits program (Do not read) Don't know/Refused (Skip to Q.4a) (Do not read) Don't know/Refused (Skip to Q.6) EAST CENTRAL OKLAHOMA FAMILY HEALTH CENTER SURVEY DRAFT Page 3 of 5 5b. 6. How many people live in your household? (Record response below) 7a/b. You Family 8. Yes No (Skip to Q.12) 9. Routine Health Care Mental Health Services Dental Care Immunizations Laboratory (blood) tests Other (Specify) ____________________ Family Planning (Do not read) Don't know/Refused Type of Specialist What type of specialist have you or someone in your household been to and in which city are they located? What type of health insurance covers you and your family? (Read list if needed. Ask for "you" and "family" (if applicable). Can provide more than one response.) __________ (If respondent is the only person who lives in household, ask for "you" only in Q.7a and b) City Champus/TriCare Program Insurance through Employer/Previous employer Medicaid Have you or someone in your household used the East Central Oklahoma Family Health Center in the past 12 months? Medicare Self-Paid Insurance Plan VA benefits Medicare Supplement (Private pay) Medicare Part D (Prescriptions) Medicare Advantage (Private pay) Native American/Tribal Benefits * Do Not Have Health Insurance What services were used at East Central Oklahoma Family Health Center? (Do not read list unless prompt is needed. Record exact response.) (Do not read) Don't know/Refused (Skip to Q.12) Other________________________________ EAST CENTRAL OKLAHOMA FAMILY HEALTH CENTER SURVEY DRAFT Page 4 of 5 10. Rank (1 - 5) a) Services provided by the doctors b) The clinic's facilities c) Services provided by the nurses d) Services provided by the administrative staff e) Overall Customer Service 11a. Satisfied Dissatisfied 11b. 12. 13. Birthing Services Orthopedist Cardiologist OB/GYN Mammogram Sleep study Mental health/Substance abuse More physicians in general Oncologist Other (Specify) ____________________ Home Health (Do not read) Don't know/Refused Renal Dialysis Why do you say that? (Record exact response. Probe for clarification.) the following aspects of your visit: (Do not read) Don't know/Refused (Skip to Q.12) What concerns you most about health care in your community? (Record exact response.) Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about How satisfied were you or someone in your household with the services you received at East Central Oklahoma Family Health Center? Would you say you were…(Read list) What additional services would you like to see offered at East Central Oklahoma Family Health Center? (Do not read list unless prompt is needed. Record exact response.) EAST CENTRAL OKLAHOMA FAMILY HEALTH CENTER SURVEY DRAFT Page 5 of 5 14. 18-20 61-70 21-30 71-80 31-40 80+ 41-50 (Do not read) Don't know/Refused 51-60 15. Caucasian Native American Asian Other (Specify) ____________________ Hispanic (Do not read) Don't know/Refused African American 16. Less than $10,000 $75,000 to $99,999 $10,000 to $14,999 $100,000 to $149,999 $15,000 to $24,999 $150,000 to $199,999 $25,000 to $34,999 $200,000 or more $35,000 to $49,999 (Do not read) Don't know/Refused $50,000 to $74,999 17. Male Female That completes the survey. Thank you for your time! The last few questions are for statistical purposes only and like any of the other questions, respondents may choose not to answer. Unknown (Can't Tell) INTERVIEWER: RECORD ANSWER BASED ON OBSERVATION ONLY. DO NOT ASK. What is your annual household income? What is your ethnicity? What is your age? East Central Oklahoma Family Health Center Medical Service Area Telephone Survey Results Response Category No. Percent 74883, Wetumka 140 70.0% 74531, Calvin 24 12.0% 74839, Dustin 21 10.5% 74850, Lamar 15 7.5% Total 200 100.0% Q1. What is your zip code? 7.5% 10.5% 12.0% 70.0% 0% 20% 40% 60% 80% 74850, Lamar 74839, Dustin 74531, Calvin 74883, Wetumka East Central Oklahoma Family Health Center Survey Results 1 Response Category No. Percent Yes 163 81.5% No 34 17.0% Don't know/Refused 3 1.5% Total 200 100.0% Q2a. Do you use a family doctor, physician assistant, or nurse practitioner for most of your routine health care? Yes 81.5% No 17.0% Don't know/ Refused 1.5% East Central Oklahoma Family Health Center Survey Results 2 Response Category No. Percent Emergency Room/Hospital 13 38.2% Rural Health Clinic 11 32.4% Tribal Clinic/Indian Health Services 5 14.7% Community Health Center 2 5.9% Specialist 2 5.9% Health Department 1 2.9% Total 34 100.0% Q2b. If no, then what kind of medical provider do you use for routine care? Rural Health Clinic Emergency Room/Hospital 5.9% 14.7% 32.4% 38.2% 0% 10% 20% 30% 40% 50% 60% Community Health Center Tribal Clinic/Indian Health Services East Central Oklahoma Family Health Center Survey Results 3 Response Category County No. Percent Wetumka Hughes 33 16.5% Seminole Seminole 27 13.5% Holdenville Hughes 26 13.0% Okemah Okfuskee 23 11.5% Henryetta Okmulgee 17 8.5% Shawnee Pottawatomie 11 5.5% Weleetka Okfuskee 11 5.5% Ada Pontotoc 10 5.0% Wewoka Pottawatomie 10 5.0% Oklahoma City Oklahoma 6 3.0% Allen Pontotoc 5 2.5% McAlester Pittsburg 4 2.0% Okmulgee Okmulgee 4 2.0% Tulsa Tulsa 2 1.0% Ardmore Carter 1 0.5% Choctaw Oklahoma 1 0.5% Konowa Seminole 1 0.5% Midwest City Oklahoma 1 0.5% Muskogee Muskogee 1 0.5% Norman Cleveland 1 0.5% Don't know/No response 5 2.5% Total 200 100.0% Q3a. Which city do you go to for most of your family's routine health care needs? East Central Oklahoma Family Health Center Survey Results 4 Response Category No. Percent Have used for years/Personal relationship 50 25.8% Closer/Convenient location 42 21.6% Better quality of providers 29 14.9% Approved provider for insurance/Health benefits 26 13.4% Specialist 12 6.2% Speed of getting an appointment 5 2.6% Nicer facilities 3 1.5% Refferd by physician 3 1.5% Cost 2 1.0% Not familiar with clinic 2 1.0% Family member is disabled 1 0.5% Do not have insurance 1 0.5% Don't know/No response 18 9.3% Total 194 100.0% Some respondents answered more than once. Q3b. Why do you or someone in your household use a medical provider for routine health care needs outside of the East Central Oklahoma Family Health Center Service Area? East Central Oklahoma Family Health Center Survey Results 5 Q4a. Have you or someone else in your household been to Response Category No. Percent Yes 76 38.0% No 103 51.5% Don't know/No response 21 10.5% Total 200 100.0% a family doctorin the East Central Oklahoma family Health Center Service Area in the past 24 months? No 51.5% Yes 38.0% Don't know/No response 10.5% East Central Oklahoma Family Health Center Survey Results 6 Response Category No. Percent Satisfied 65 85.5% Dissatisfied 9 11.8% Don't know/No response 2 2.6% Total 76 100.0% Q4b. How satisfied were you or someone in your household with the quality of care received in the East Central Oklahoma Family Health Center Service Area? Would you say that you were… Satisfied 85.5% Dissatisfied 11.8% Don't know/No response 2.6% East Central Oklahoma Family Health Center Survey Results 7 Response No. Percent Satisfied with doctors/Physician assistants/Nurses 21 25.3% Resolved medical issue(s) 17 20.5% Good treatment/care 14 16.9% Short waiting time 8 9.6% Friendly staff 7 8.4% Satisfied, because the services were local and personal 6 7.2% Service was good 4 4.8% Satisfied, but concerned with care 2 2.4% Satisfied, no reason given 3 3.6% Clean facilities 1 1.2% Total 83 100.0% Response No. Percent Unsatisfied with physicians 6 35.3% Medical issue(s) not resolved 5 29.4% Unorganized/Administrative issues/Bad Service 3 17.6% Billing issues 2 11.8% Long wait 1 5.9% Total 17 100.0% Some respondents answered more than once. Q4c-1. Why do you say that you are satisfied with the services Some respondents answered more than once. Q4c-2. Why do you say that you are dissatisfied with the services you received in the East Central Oklahoma Family Healtlh Center Service Area? received in the East Central Oklahoma Family Health Center Service Area? East Central Oklahoma Family Health Center Survey Results 8 ECOFHC Service Area 85.5% 11.8% 2.6% Other Surveys Averages 91.6% 7.0% 1.4% Other Surveys Low Range 82.7% 17.3% 0.0% Other Surveys High Range 100.0% 0.0% 0.0% Compared to Other Studies Q4d. How satisfied were you or someone in your household with Survey Area Satisfied Dissatisfied No Response the quality of care you received in the East Central Oklahoma Medical Service Area? 0% 25% 50% 75% 100% ECOFHC Service Area Other Surveys Averages Other Surveys Low Range Other Surveys High Range Satisfied Dissatisfied No Response East Central Oklahoma Family Health Center Survey Results 9 Response Category No. Percent Yes 87 43.5% No 106 53.0% Don't know/Refused 7 3.5% Total 200 100.0% Q5a. Have you or someone in your household been to a specialist in the past 24 months? No 53.0% Yes 43.5% Don't know/ Refused 3.5% East Central Oklahoma Family Health Center Survey Results 10 Type of Specialist No. Percent Top 7 Responses Cardiologist 24 21.6% Orthopedist 9 8.1% Urologist 9 8.1% OB/GYN 8 7.2% Oncologist 8 7.2% Otolaryngologist 6 5.4% General Surgeon 6 5.4% All others 41 36.9% Total 111 100.0% Some respondents answered more than once. Q5b-1. What type of specialist have you or someone in your household been to? East Central Oklahoma Family Health Center Survey Results 11 Type of Specialist City No. Percent Cardiologist Oklahoma City (11); Tulsa (4); Ada (2); Holdenville (2); Seminole (2); Shawnee (2); Ardmore (1) 24 21.6% Orthopedist Oklahoma City (3); Ada (1); Ardmore (1); Muskogee (1); Okmulgee (1); Shawnee (1); Tulsa (1) 9 8.1% Urologist Ada (4); McAlester (2); Tulsa (2); Okmulgee (1) 9 8.1% OB/GYN Ada (2); Shawnee (2); Midwest City (1) Norman (1); Tulsa (1); Rochester, NY (1) 8 7.2% Oncologist Oklahoma City (3); Ada (2); Tulsa (2); Shawnee (1) 8 7.2% Otolaryngologist Ada (2); Tulsa (2); Oklahoma City (1); Okmulgee (1) 6 5.4% General Surgeon Shawnee (2); Holdenville (1); Oklahoma City (1); Seminole (1); Tulsa (1) 6 5.4% Gastroenterologist Tulsa (2); Norman (1); Oklahoma City (1); Seminole (1) 5 4.5% Orthopedic Surgeon Midwest City (1); Oklahoma City (1); Okmulgee (1); Tulsa (1); Rochester, NY (1) 5 4.5% Neurologist Oklahoma City (2); Tulsa (2) 4 3.6% Pulmonologist Oklahoma City (2); Shawnee (2) 4 3.6% Rheumatologist Tulsa (4) 4 3.6% Dermatologist Okmulgee (1); Shawnee (1); Tulsa (1) 3 2.7% Ophthalmologist Oklahoma City (2); Shawnee (1) 3 2.7% Pediatrician Ada (1); Konowa (1); Cape Girardeau, MO (1) 3 2.7% Endocrinologist Oklahoma City (2) 2 1.8% Nephrologist Oklahoma City (1); Tulsa (1) 2 1.8% Cardiovascular Surgeon Oklahoma City (1) 1 0.9% Hematologist Oklahoma City (1) 1 0.9% Neurosurgeon Oklahoma City (1) 1 0.9% Physical Therapist Okmulgee (1) 1 0.9% Psychologist Muskogee (1) 1 0.9% Wound Specialist Okemah (1) 1 0.9% Total 111 100.0% Some respondents answered more than once. Q5b-2. What type of specialist have you or someone in your household been to and in which city are they located? East Central Oklahoma Family Health Center Survey Results 12 Response Category No. Percent One 53 26.5% Two 90 45.0% Three 28 14.0% Four 18 9.0% Five 6 3.0% Six 3 1.5% Seven 1 0.5% Eight 1 0.5% Total 200 100.0% Q6. How many people live in your household? 45.0% 26.5% Two One 1.5% 3.0% 9.0% 14.0% 0% 20% 40% 60% Six Five Four Three East Central Oklahoma Family Health Center Survey Results 13 Response Category All Categories Percent Major Categories Percent All Medicare 107 38.1% Medicare 66 23.5% Medicare Part D 19 6.8% Medicare Supplement 13 4.6% Medicare Advantage 9 3.2% Insurance through employer/Previous employer 46 16.4% 46 16.4% Native American/Tribal benefits 23 8.2% 23 8.2% Self-paid insurance plan 22 7.8% 22 7.8% Medicaid (Sooner Care) 17 6.0% 17 6.0% VA benefits 6 2.1% 6 2.1% Champus/TriCare Program 5 1.8% 5 1.8% Insurance through another household member 1 0.4% 1 0.4% None/Not covered by health insurance 54 19.2% 54 19.2% Q7a. What type of health insurance covers you? Total 281 100.0% 281 100.0% Some respondents answered more than once. East Central Oklahoma Family Health Center Survey Results 14 Response Category All Categories Percent Major Categories Percent All Medicare 54 37.8% Medicare 36 25.2% Medicare Part D 7 4.9% Medicare Supplement 8 5.6% Medicare Advantage 3 2.1% Insurance through employer/Previous employer 39 27.3% 39 27.3% Native American/Tribal benefits 20 14.0% 20 14.0% Self-paid insurance plan 12 8.4% 12 8.4% Medicaid (Sooner Care) 10 7.0% 10 7.0% Champus/TriCare Program 4 2.8% 4 2.8% VA Benefits 4 2.8% 4 2.8% None/Not covered by health insurance 46 32.2% 46 32.2% T t l 143 100 0% 143 100 0% Q7b. What type of health insurance covers your family? Total 100.0% 100.0% Some respondents answered more than once. East Central Oklahoma Family Health Center Survey Results 15 Response Category No. Percent Yes 49 24.5% No 133 66.5% Don't know/No response 18 9.0% Total 200 100.0% Q8. Have you or someone in your household used East Central Oklahoma Family Health Center in the past 12 months? No 66.5% Yes 24.5% Don't know/No response 9.0% East Central Oklahoma Family Health Center Survey Results 16 Response Category Percent Routine health care/Primary care 33 52.4% Dental Care 11 17.5% Laboratory (blood) test 11 17.5% Emergency 2 3.2% Immunizations 2 3.2% Mental health services 1 1.6% Diabetic care 1 1.6% EKG/MRI 1 1.6% Don't know/Refused 1 1.6% Total 63 100.0% Some respondents answered more than once. Q9. What services were used at the East Central Oklahoma Family Health Center? East Central Oklahoma Family Health Center Survey Results 17 Response Category Very poor Excellent Total 1 2 3 4 5 Services provided by the doctors 2 1 5 10 31 49 The clinic's facilities 1 1 4 10 33 49 Services provided by the nurses 1 0 1 6 41 49 Overall Customer Service 1 0 2 9 37 49 Services provided by the administrative staff Q10. Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about the following aspects of your visit 1 0 2 9 37 49 1 2 3 4 5 Very Poor Excellent 0% 20% 40% 60% 80% 100% Overall Customer Service Services provided by the administrative staff Services provided by the nurses The clinic's facilities Services provided by the doctors East Central Oklahoma Family Health Center Survey Results 18 Response Category No. Percent Satisfied 40 81.6% Dissatisfied 7 14.3% Don't know/Refused 2 4.1% Total 49 100.0% Q11a. How satisfied were you or someone in your household with the services you received at East Central Oklahoma Family Health Center? Would you say that you were… Satisfied 81.6% Dissatisfied Don't know/ 14.3% Refused 4.1% East Central Oklahoma Family Health Center Survey Results 19 Response No. Percent Satisfied with doctors/Physician assistants/Nurses 12 26.7% Satisfied because services were local and personal 6 13.3% Short waiting time 9 20.0% Good treatment/care 8 17.8% Resolved medical issue(s) 8 17.8% Service was good 5 11.1% Satisfied, no reason given 5 11.1% Friendly staff 3 6.7% Clean facilities 1 2.2% Satisfied, but concerned about billing 1 2.2% Total 45 100.0% Response No. Percent Unsatisfied with physicians 5 50.0% Medical issue(s) not resolved 3 30.0% Unprofessional staff 1 10.0% Bad Service 1 10.0% Total 10 100.0% Some respondents answered more than once. Q11b-2. Why do you say that you are dissatisfied with the services you received at the East Central Oklahoma Family Health Center? Some respondents answered more than once. Q11b-1. Why do you say that you are satisfied with the services received at the East Central Oklahoma Family Health Center? East Central Oklahoma Family Health Center Survey Results 20 Response Category No. Percent No concerns/complaints 31 14.0% High cost of care/Prescriptions/Insurance 29 13.1% Availability of healthcare/Services/Lack of services 28 12.7% New doctors/experienced doctors/more doctors 24 10.9% Distance to health facilities 19 8.6% Availabiilty of hospital/Emergency room 18 8.1% Uninsured populations 10 4.5% Quality of care 8 3.6% Government influence in health care 8 3.6% Availability of specialists 5 2.3% Fear that clinic could close/Keeping medical staff/Services 5 2.3% Emergency services/ Ambulance/ 911 3 1.4% Pediatric care 2 0.9% Everything 2 0.9% Renal Dialysis, locally 1 0.5% Physical therapy 1 0.5% Intelligence of people 1 0.5% Don't know/No response 26 11.8% Total 221 100.0% Some respondents answered more than once. Q12. What concerns you most about health care in your community? East Central Oklahoma Family Health Center Survey Results 21 Response Category No. Percent More physicians/Better physicians 33 14.8% Specialists/More Specialists 12 5.4% Renal Dialysis 7 3.1% X-Ray/Laboratory/Local Laboratory 6 2.7% OB/GYN 5 2.2% Dental Care 4 1.8% Mental health/Substance abuse 3 1.3% Vision Care/Optometrists 3 1.3% Pediatricians 3 1.3% Emergency room 2 0.9% Cardiologist 2 0.9% Oncologist 2 0.9% Walk-in Clinic/More Clinics 2 0.9% Economical Healthcare/Healthcare availability 2 0.9% Birthing Services 1 0.4% Mammogram 1 0.4% Orthopedist 1 0.4% Pharmacy 1 0.4% Hearing Exams 1 0.4% Pulmonogist 1 0.4% Chiropractor 1 0.4% Pain Management Services 1 0.4% Neurosurgeon 1 0.4% Stroke care 1 0.4% Diabetes care/Physician 1 0.4% Nothing 1 0.4% Don't know/No response 125 56.1% Total 223 100.0% Some respondents answered more than once. Q13. What additional services would you like to see offered in at the East Central Oklahoma Family Health Center? East Central Oklahoma Family Health Center Survey Results 22 Response Category No. Percent 18-20 1 0.5% 21-30 7 3.5% 31-40 19 9.5% 41-50 36 18.0% 51-60 51 25.5% 61-70 42 21.0% 71-80 33 16.5% 81+ 11 5.5% Total 200 100.0% Q14. What is your age? 9.5% 3.5% 0.5% 31-40 21-30 18-20 5.5% 16.5% 21.0% 25.5% 18.0% 0% 10% 20% 30% 40% 81+ 71-80 61-70 51-60 41-50 East Central Oklahoma Family Health Center Survey Results 23 Response Category No. Percent Caucasian 143 71.5% Native American 43 21.5% Hispanic 2 1.0% African American 2 1.0% Asian 2 1.0% Caucasian/Native American 2 1.0% Caucasian/Hispanic 1 0.5% Native American/African American 1 0.5% Native American/Caucasian/African American 1 0.5% Native American/Dutch/Irish 1 0.5% Don't know/Refused 2 1.0% Total 200 100.0% Q15. What is your ethnicity? 1.0% 21.5% 71.5% 0% 25% 50% 75% 100% Hispanic Native American Caucasian East Central Oklahoma Family Health Center Survey Results 24 Response Category No. Percent Less than $10,000 23 11.5% $10,000 to $14,999 27 13.5% $15,000 to $24,999 27 13.5% $25,000 to $34,999 20 10.0% $35,000 to $49,999 19 9.5% $50,000 to $74,999 15 7.5% $75,000 to $99,999 7 3.5% $100,000 to $149,999 2 1.0% $150,000 to $199,999 1 0.5% $200,000 or more 3 1.5% Don't know/No Response 56 28.0% Total 200 100.0% Q16. What is your annual household income? 1.0% 3.5% 7.5% 9.5% 10.0% 13.5% 13.5% 11.5% 0% 5% 10% 15% 20% 25% $100,000 to $149,999 $75,000 to $99,999 $50,000 to $74,999 $35,000 to $49,999 $25,000 to $34,999 $15,000 to $24,999 $10,000 to $14,999 Less than $10,000 East Central Oklahoma Family Health Center Survey Results 25 Response Category No. Percent Female 142 71.0% Male 58 29.0% Total 200 100.0% Q17. What is your gender? Female 71.0% Male 29.0% East Central Oklahoma Family Health Center Survey Results 26 |
Date created | 2011-09-20 |
Date modified | 2013-02-25 |
OCLC number | 819810582 |
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