East Central Oklahoma Family Health Center medical service area telephone survey form and results

              East Central Oklahoma Family Health Center
Medical Service Area
Telephone Survey Form and Results
Oklahoma Office of Rural Health
Center for Rural Health
OSU Center for Health Sciences
Oklahoma Cooperative Extension Service
Oklahoma State University
March 2010
AE-10001
East Central Oklahoma Family Health Center Medical Service
Area
Telephone Survey Form and Results
Community Health Engagement Process documents available online at:
www.okruralhealthworks.org
Lara Brooks, Assistant Extension Specialist, OSU, Stillwater
405-744-6083; Fax: 405-744-9835, Email: lara.brooks@okstate.edu
Brian Whitacre, Assistant Professor and Extension Economist, OSU, Stillwater
405-744-6083
Jack Frye, Area Community Development Specialist, OSU, Ada
580-332-4100
Aubie Keesee, Blaine County Extension Director, Holdenville
405-379-5470
Corie Kaiser, Health Consultant, Oklahoma Center for Rural Health, Oklahoma City
405-842-3100
Val Schott, Director, Oklahoma Center for Rural Health, Oklahoma City & Tulsa
405-842-3100
Oklahoma Office of Rural Health
Center for Rural Health
OSU Center for Health Sciences
Oklahoma Cooperative Extension Services
Oklahoma State University
March 2010
East Central Oklahoma Family Health
Center
Medical Service Area
Telephone Survey Form
EAST CENTRAL OKLAHOMA FAMILY HEALTH CENTER SURVEY
DRAFT
Page 1 of 5
Qualifier 1: May I ask, are you over the age of 18?
􀂅 Yes
􀂅
1. What is your zip code?
􀂅 74883, Wetumka 􀂅 74531, Calvin
􀂅 74839, Dustin 􀂅 Other _____________(TERMINATE)
􀂅 74850, Lamar
2a.
􀂅 Yes (Skip to Q.3a)
􀂅 No
􀂅 (Do not read) Don't know/Refused (Skip to Q.3a)
2b.
􀂅 Community Health Center 􀂅 Rural Health Clinic
􀂅 Health Department 􀂅 Specialist
􀂅 Emergency Room/Hospital 􀂅 Other (Specify) ____________________
􀂅 Medicaid
Survey Date: January 11-17, 2010
Introduction and screener:
Do you use a family doctor, physician assistant, or nurse practitioner for most of your routine
health care?
If no, then what kind of medical provider do you use for routine care? (Record exact response.
Probe for clarification. Do not read list.)
NOTE TO INTERVIEWER: All questions are optional and respondent may, of course, choose
not to answer. All answers provided on this form are for facilitation purposes only. If an
answer does not "fit" into one of the provided answers, please take down the exact answer given.
Thank you.
No (Ask to speak to someone over the age of 18. TERMINATE if there is no one over
the age of 18 in the household.)
Hello. My name is ________________ with ________________. I am calling on behalf of the East
Central Oklahoma Family Health Center Task Force Committee. We are conducting a brief survey to
review the health care situation in the clinic's service area. It is very important that we include the
opinion of you or someone in your household in this brief but important survey. To ensure
confidentiality, all responses are completely anonymous.
EAST CENTRAL OKLAHOMA FAMILY HEALTH CENTER SURVEY
DRAFT
Page 2 of 5
3a. Which city do you go to for most of your family's routine health care needs? (Do not read list)
􀂅 Wetumka (Skip to Q.4a) 􀂅 Henryetta
􀂅 Holdenville 􀂅 Seminole
􀂅 Okemah 􀂅 Shawnee
􀂅 Ada 􀂅 Other (Specify) ____________________
􀂅 McAlester 􀂅
􀂅 Eufaula
3b.
􀂅 Better quality of providers 􀂅 Speed of getting an appointment
􀂅 Closer/Convenient location 􀂅
􀂅 Have used for years/Personal relationship
􀂅 Nicer facilities 􀂅 Other (Specify) ____________________
􀂅 Specialist 􀂅 (Do not read) Don't know/Refused
4a.
􀂅 Yes
􀂅 No (Skip to Q.5a)
􀂅
4b.
􀂅 Satisfied
􀂅 Dissatisfied
􀂅
4c.
5a. Have you or someone in your household been to a specialist in the past 24 months?
􀂅 Yes
􀂅 No (Skip to Q.6)
􀂅
Why do you say that? (Record exact response. Probe for clarification.)
Why do you or someone in your household use a medical provider for routine health care needs
outside of the East Central Oklahoma Family Health Center? (Record exact response. Probe
for clarification. Do not read list.)
How satisfied were you or someone in your household with the quality of care received in the
East Central Oklahoma Family Health Center Service Area? Would you say that you
were…(Read List) ?
Have you or someone else in your household been to a family doctor in the East Central
Oklahoma Family Health Center service area in the past 12 months?
(Do not read) Don't know/Refused (Skip to Q.5a)
(Do not read) Don't know/Refused (Skip to Q.5a)
Approved provider for insurance/Health
benefits program
(Do not read) Don't know/Refused (Skip
to Q.4a)
(Do not read) Don't know/Refused (Skip to Q.6)
EAST CENTRAL OKLAHOMA FAMILY HEALTH CENTER SURVEY
DRAFT
Page 3 of 5
5b.
6. How many people live in your household? (Record response below)
7a/b.
You Family
􀂅 􀂅
􀂅 􀂅
􀂅 􀂅
􀂅 􀂅
􀂅 􀂅
􀂅 􀂅
􀂅 􀂅
􀂅 􀂅
􀂅 􀂅
􀂅 􀂅
􀂅 􀂅
􀂅 􀂅
8.
􀂅 Yes
􀂅 No (Skip to Q.12)
􀂅
9.
􀂅 Routine Health Care 􀂅 Mental Health Services
􀂅 Dental Care 􀂅 Immunizations
􀂅 Laboratory (blood) tests 􀂅 Other (Specify) ____________________
􀂅 Family Planning 􀂅 (Do not read) Don't know/Refused
Type of Specialist
What type of specialist have you or someone in your household been to and in which city are
they located?
What type of health insurance covers you and your family? (Read list if needed. Ask for "you"
and "family" (if applicable). Can provide more than one response.)
__________ (If respondent is the only person who lives in household, ask for "you" only in
Q.7a and b)
City
Champus/TriCare Program
Insurance through Employer/Previous employer
Medicaid
Have you or someone in your household used the East Central Oklahoma Family Health Center
in the past 12 months?
Medicare
Self-Paid Insurance Plan
VA benefits
Medicare Supplement (Private pay)
Medicare Part D (Prescriptions)
Medicare Advantage (Private pay)
Native American/Tribal Benefits
* Do Not Have Health Insurance
What services were used at East Central Oklahoma Family Health Center? (Do not read list
unless prompt is needed. Record exact response.)
(Do not read) Don't know/Refused (Skip to Q.12)
Other________________________________
EAST CENTRAL OKLAHOMA FAMILY HEALTH CENTER SURVEY
DRAFT
Page 4 of 5
10.
Rank (1 - 5)
a) Services provided by the doctors
b) The clinic's facilities
c) Services provided by the nurses
d) Services provided by the administrative staff
e) Overall Customer Service
11a.
􀂅 Satisfied
􀂅 Dissatisfied
􀂅
11b.
12.
13.
􀂅 Birthing Services 􀂅 Orthopedist
􀂅 Cardiologist 􀂅 OB/GYN
􀂅 Mammogram 􀂅 Sleep study
􀂅 Mental health/Substance abuse 􀂅 More physicians in general
􀂅 Oncologist 􀂅 Other (Specify) ____________________
􀂅 Home Health 􀂅 (Do not read) Don't know/Refused
􀂅 Renal Dialysis
Why do you say that? (Record exact response. Probe for clarification.)
the following aspects of your visit:
(Do not read) Don't know/Refused (Skip to Q.12)
What concerns you most about health care in your community? (Record exact response.)
Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how you felt about
How satisfied were you or someone in your household with the services you received at East
Central Oklahoma Family Health Center? Would you say you were…(Read list)
What additional services would you like to see offered at East Central Oklahoma Family Health
Center? (Do not read list unless prompt is needed. Record exact response.)
EAST CENTRAL OKLAHOMA FAMILY HEALTH CENTER SURVEY
DRAFT
Page 5 of 5
14.
􀂅 18-20 􀂅 61-70
􀂅 21-30 􀂅 71-80
􀂅 31-40 􀂅 80+
􀂅 41-50 􀂅 (Do not read) Don't know/Refused
􀂅 51-60
15.
􀂅 Caucasian 􀂅 Native American
􀂅 Asian 􀂅 Other (Specify) ____________________
􀂅 Hispanic 􀂅 (Do not read) Don't know/Refused
􀂅 African American
16.
􀂅 Less than $10,000 􀂅 $75,000 to $99,999
􀂅 $10,000 to $14,999 􀂅 $100,000 to $149,999
􀂅 $15,000 to $24,999 􀂅 $150,000 to $199,999
􀂅 $25,000 to $34,999 􀂅 $200,000 or more
􀂅 $35,000 to $49,999 􀂅 (Do not read) Don't know/Refused
􀂅 $50,000 to $74,999
17.
􀂅 Male
􀂅 Female
􀂅
That completes the survey. Thank you for your time!
The last few questions are for statistical purposes only and like any of the other questions, respondents
may choose not to answer.
Unknown (Can't Tell)
INTERVIEWER: RECORD ANSWER BASED ON OBSERVATION ONLY. DO NOT ASK.
What is your annual household income?
What is your ethnicity?
What is your age?
East Central Oklahoma Family Health
Center
Medical Service Area
Telephone Survey Results
Response Category No. Percent
74883, Wetumka 140 70.0%
74531, Calvin 24 12.0%
74839, Dustin 21 10.5%
74850, Lamar 15 7.5%
Total 200 100.0%
Q1. What is your zip code?
7.5%
10.5%
12.0%
70.0%
0% 20% 40% 60% 80%
74850, Lamar
74839, Dustin
74531, Calvin
74883, Wetumka
East Central Oklahoma Family Health Center Survey Results 1
Response Category No. Percent
Yes 163 81.5%
No 34 17.0%
Don't know/Refused 3 1.5%
Total 200 100.0%
Q2a. Do you use a family doctor, physician assistant, or nurse
practitioner for most of your routine health care?
Yes
81.5%
No
17.0%
Don't know/
Refused
1.5%
East Central Oklahoma Family Health Center Survey Results 2
Response Category No. Percent
Emergency Room/Hospital 13 38.2%
Rural Health Clinic 11 32.4%
Tribal Clinic/Indian Health Services 5 14.7%
Community Health Center 2 5.9%
Specialist 2 5.9%
Health Department 1 2.9%
Total 34 100.0%
Q2b. If no, then what kind of medical provider
do you use for routine care?
Rural Health Clinic
Emergency
Room/Hospital
5.9%
14.7%
32.4%
38.2%
0% 10% 20% 30% 40% 50% 60%
Community Health
Center
Tribal Clinic/Indian
Health Services
East Central Oklahoma Family Health Center Survey Results 3
Response Category County No. Percent
Wetumka Hughes 33 16.5%
Seminole Seminole 27 13.5%
Holdenville Hughes 26 13.0%
Okemah Okfuskee 23 11.5%
Henryetta Okmulgee 17 8.5%
Shawnee Pottawatomie 11 5.5%
Weleetka Okfuskee 11 5.5%
Ada Pontotoc 10 5.0%
Wewoka Pottawatomie 10 5.0%
Oklahoma City Oklahoma 6 3.0%
Allen Pontotoc 5 2.5%
McAlester Pittsburg 4 2.0%
Okmulgee Okmulgee 4 2.0%
Tulsa Tulsa 2 1.0%
Ardmore Carter 1 0.5%
Choctaw Oklahoma 1 0.5%
Konowa Seminole 1 0.5%
Midwest City Oklahoma 1 0.5%
Muskogee Muskogee 1 0.5%
Norman Cleveland 1 0.5%
Don't know/No response 5 2.5%
Total 200 100.0%
Q3a. Which city do you go to for most of your family's
routine health care needs?
East Central Oklahoma Family Health Center Survey Results 4
Response Category No. Percent
Have used for years/Personal relationship 50 25.8%
Closer/Convenient location 42 21.6%
Better quality of providers 29 14.9%
Approved provider for insurance/Health benefits 26 13.4%
Specialist 12 6.2%
Speed of getting an appointment 5 2.6%
Nicer facilities 3 1.5%
Refferd by physician 3 1.5%
Cost 2 1.0%
Not familiar with clinic 2 1.0%
Family member is disabled 1 0.5%
Do not have insurance 1 0.5%
Don't know/No response 18 9.3%
Total 194 100.0%
Some respondents answered more than once.
Q3b. Why do you or someone in your household use a medical provider for
routine health care needs outside of the East Central Oklahoma Family Health
Center Service Area?
East Central Oklahoma Family Health Center Survey Results 5
Q4a. Have you or someone else in your household been to
Response Category No. Percent
Yes 76 38.0%
No 103 51.5%
Don't know/No response 21 10.5%
Total 200 100.0%
a family doctorin the East Central Oklahoma family Health Center
Service Area in the past 24 months?
No
51.5%
Yes
38.0%
Don't
know/No
response
10.5%
East Central Oklahoma Family Health Center Survey Results 6
Response Category No. Percent
Satisfied 65 85.5%
Dissatisfied 9 11.8%
Don't know/No response 2 2.6%
Total 76 100.0%
Q4b. How satisfied were you or someone in your household with
the quality of care received in the East Central Oklahoma
Family Health Center Service Area? Would you say that you
were…
Satisfied
85.5%
Dissatisfied
11.8%
Don't
know/No
response
2.6%
East Central Oklahoma Family Health Center Survey Results 7
Response No. Percent
Satisfied with doctors/Physician assistants/Nurses 21 25.3%
Resolved medical issue(s) 17 20.5%
Good treatment/care 14 16.9%
Short waiting time 8 9.6%
Friendly staff 7 8.4%
Satisfied, because the services were local and personal 6 7.2%
Service was good 4 4.8%
Satisfied, but concerned with care 2 2.4%
Satisfied, no reason given 3 3.6%
Clean facilities 1 1.2%
Total 83 100.0%
Response No. Percent
Unsatisfied with physicians 6 35.3%
Medical issue(s) not resolved 5 29.4%
Unorganized/Administrative issues/Bad Service 3 17.6%
Billing issues 2 11.8%
Long wait 1 5.9%
Total 17 100.0%
Some respondents answered more than once.
Q4c-1. Why do you say that you are satisfied with the services
Some respondents answered more than once.
Q4c-2. Why do you say that you are dissatisfied with the services you
received in the East Central Oklahoma Family Healtlh Center Service
Area?
received in the East Central Oklahoma Family Health Center Service
Area?
East Central Oklahoma Family Health Center Survey Results 8
ECOFHC Service Area 85.5% 11.8% 2.6%
Other Surveys Averages 91.6% 7.0% 1.4%
Other Surveys Low Range 82.7% 17.3% 0.0%
Other Surveys High Range 100.0% 0.0% 0.0%
Compared to Other Studies
Q4d. How satisfied were you or someone in your household with
Survey Area Satisfied Dissatisfied No Response
the quality of care you received in the East Central Oklahoma Medical
Service Area?
0% 25% 50% 75% 100%
ECOFHC Service Area
Other Surveys Averages
Other Surveys Low Range
Other Surveys High Range
Satisfied Dissatisfied No Response
East Central Oklahoma Family Health Center Survey Results 9
Response Category No. Percent
Yes 87 43.5%
No 106 53.0%
Don't know/Refused 7 3.5%
Total 200 100.0%
Q5a. Have you or someone in your household
been to a specialist in the past 24 months?
No
53.0%
Yes
43.5%
Don't know/
Refused
3.5%
East Central Oklahoma Family Health Center Survey Results 10
Type of Specialist No. Percent
Top 7 Responses
Cardiologist 24 21.6%
Orthopedist 9 8.1%
Urologist 9 8.1%
OB/GYN 8 7.2%
Oncologist 8 7.2%
Otolaryngologist 6 5.4%
General Surgeon 6 5.4%
All others 41 36.9%
Total 111 100.0%
Some respondents answered more than once.
Q5b-1. What type of specialist have you or someone in your
household been to?
East Central Oklahoma Family Health Center Survey Results 11
Type of Specialist City No. Percent
Cardiologist
Oklahoma City (11); Tulsa (4); Ada (2);
Holdenville (2); Seminole (2); Shawnee (2);
Ardmore (1) 24
21.6%
Orthopedist
Oklahoma City (3); Ada (1); Ardmore (1);
Muskogee (1); Okmulgee (1); Shawnee (1); Tulsa
(1) 9
8.1%
Urologist Ada (4); McAlester (2); Tulsa (2); Okmulgee (1) 9 8.1%
OB/GYN Ada (2); Shawnee (2); Midwest City (1) Norman
(1); Tulsa (1); Rochester, NY (1) 8 7.2%
Oncologist Oklahoma City (3); Ada (2); Tulsa (2); Shawnee
(1) 8 7.2%
Otolaryngologist Ada (2); Tulsa (2); Oklahoma City (1); Okmulgee
(1) 6 5.4%
General Surgeon Shawnee (2); Holdenville (1); Oklahoma City (1);
Seminole (1); Tulsa (1) 6 5.4%
Gastroenterologist Tulsa (2); Norman (1); Oklahoma City (1);
Seminole (1) 5 4.5%
Orthopedic Surgeon Midwest City (1); Oklahoma City (1); Okmulgee
(1); Tulsa (1); Rochester, NY (1) 5 4.5%
Neurologist Oklahoma City (2); Tulsa (2) 4 3.6%
Pulmonologist Oklahoma City (2); Shawnee (2) 4 3.6%
Rheumatologist Tulsa (4) 4 3.6%
Dermatologist Okmulgee (1); Shawnee (1); Tulsa (1) 3 2.7%
Ophthalmologist Oklahoma City (2); Shawnee (1) 3 2.7%
Pediatrician Ada (1); Konowa (1); Cape Girardeau, MO (1) 3 2.7%
Endocrinologist Oklahoma City (2) 2 1.8%
Nephrologist Oklahoma City (1); Tulsa (1) 2 1.8%
Cardiovascular Surgeon Oklahoma City (1) 1 0.9%
Hematologist Oklahoma City (1) 1 0.9%
Neurosurgeon Oklahoma City (1) 1 0.9%
Physical Therapist Okmulgee (1) 1 0.9%
Psychologist Muskogee (1) 1 0.9%
Wound Specialist Okemah (1) 1 0.9%
Total 111 100.0%
Some respondents answered more than once.
Q5b-2. What type of specialist have you or someone in your household been to
and in which city are they located?
East Central Oklahoma Family Health Center Survey Results 12
Response Category No. Percent
One 53 26.5%
Two 90 45.0%
Three 28 14.0%
Four 18 9.0%
Five 6 3.0%
Six 3 1.5%
Seven 1 0.5%
Eight 1 0.5%
Total 200 100.0%
Q6. How many people live in your household?
45.0%
26.5%
Two
One
1.5%
3.0%
9.0%
14.0%
0% 20% 40% 60%
Six
Five
Four
Three
East Central Oklahoma Family Health Center Survey Results 13
Response Category
All
Categories Percent
Major
Categories Percent
All Medicare 107 38.1%
Medicare 66 23.5%
Medicare Part D 19 6.8%
Medicare Supplement 13 4.6%
Medicare Advantage 9 3.2%
Insurance through
employer/Previous employer 46 16.4% 46 16.4%
Native American/Tribal benefits 23 8.2% 23 8.2%
Self-paid insurance plan 22 7.8% 22 7.8%
Medicaid (Sooner Care) 17 6.0% 17 6.0%
VA benefits 6 2.1% 6 2.1%
Champus/TriCare Program 5 1.8% 5 1.8%
Insurance through another
household member 1 0.4% 1 0.4%
None/Not covered by
health insurance 54 19.2% 54 19.2%
Q7a. What type of health insurance covers you?
Total 281 100.0% 281 100.0%
Some respondents answered more than once.
East Central Oklahoma Family Health Center Survey Results 14
Response Category
All
Categories Percent
Major
Categories Percent
All Medicare 54 37.8%
Medicare 36 25.2%
Medicare Part D 7 4.9%
Medicare Supplement 8 5.6%
Medicare Advantage 3 2.1%
Insurance through
employer/Previous employer 39 27.3% 39 27.3%
Native American/Tribal benefits 20 14.0% 20 14.0%
Self-paid insurance plan 12 8.4% 12 8.4%
Medicaid (Sooner Care) 10 7.0% 10 7.0%
Champus/TriCare Program 4 2.8% 4 2.8%
VA Benefits 4 2.8% 4 2.8%
None/Not covered by
health insurance 46 32.2% 46 32.2%
T t l 143 100 0% 143 100 0%
Q7b. What type of health insurance covers your family?
Total 100.0% 100.0%
Some respondents answered more than once.
East Central Oklahoma Family Health Center Survey Results 15
Response Category No. Percent
Yes 49 24.5%
No 133 66.5%
Don't know/No response 18 9.0%
Total 200 100.0%
Q8. Have you or someone in your household used East
Central Oklahoma Family Health Center in the past 12
months?
No
66.5%
Yes
24.5%
Don't
know/No
response
9.0%
East Central Oklahoma Family Health Center Survey Results 16
Response Category Percent
Routine health care/Primary care 33 52.4%
Dental Care 11 17.5%
Laboratory (blood) test 11 17.5%
Emergency 2 3.2%
Immunizations 2 3.2%
Mental health services 1 1.6%
Diabetic care 1 1.6%
EKG/MRI 1 1.6%
Don't know/Refused 1 1.6%
Total 63 100.0%
Some respondents answered more than once.
Q9. What services were used at the East Central Oklahoma
Family Health Center?
East Central Oklahoma Family Health Center Survey Results 17
Response Category Very poor Excellent Total
1 2 3 4 5
Services provided by the doctors 2 1 5 10 31 49
The clinic's facilities 1 1 4 10 33 49
Services provided by the nurses 1 0 1 6 41 49
Overall Customer Service 1 0 2 9 37 49
Services provided by the administrative
staff
Q10. Please rank on a scale from 1 -5 (where 1 = very poor, 5 = excellent) how
you felt about the following aspects of your visit
1 0 2 9 37 49
1 2 3 4 5
Very Poor Excellent
0% 20% 40% 60% 80% 100%
Overall Customer Service
Services provided by the
administrative staff
Services provided by the
nurses
The clinic's facilities
Services provided by the
doctors
East Central Oklahoma Family Health Center Survey Results 18
Response Category No. Percent
Satisfied 40 81.6%
Dissatisfied 7 14.3%
Don't know/Refused 2 4.1%
Total 49 100.0%
Q11a. How satisfied were you or someone in your household with the
services you received at East Central Oklahoma Family Health
Center? Would you say that you were…
Satisfied
81.6%
Dissatisfied
Don't know/ 14.3%
Refused
4.1%
East Central Oklahoma Family Health Center Survey Results 19
Response No. Percent
Satisfied with doctors/Physician assistants/Nurses 12 26.7%
Satisfied because services were local and personal 6 13.3%
Short waiting time 9 20.0%
Good treatment/care 8 17.8%
Resolved medical issue(s) 8 17.8%
Service was good 5 11.1%
Satisfied, no reason given 5 11.1%
Friendly staff 3 6.7%
Clean facilities 1 2.2%
Satisfied, but concerned about billing 1 2.2%
Total 45 100.0%
Response No. Percent
Unsatisfied with physicians 5 50.0%
Medical issue(s) not resolved 3 30.0%
Unprofessional staff 1 10.0%
Bad Service 1 10.0%
Total 10 100.0%
Some respondents answered more than once.
Q11b-2. Why do you say that you are dissatisfied with the services you
received at the East Central Oklahoma Family Health Center?
Some respondents answered more than once.
Q11b-1. Why do you say that you are satisfied with the services
received at the East Central Oklahoma Family Health Center?
East Central Oklahoma Family Health Center Survey Results 20
Response Category No. Percent
No concerns/complaints 31 14.0%
High cost of care/Prescriptions/Insurance 29 13.1%
Availability of healthcare/Services/Lack of services 28 12.7%
New doctors/experienced doctors/more doctors 24 10.9%
Distance to health facilities 19 8.6%
Availabiilty of hospital/Emergency room 18 8.1%
Uninsured populations 10 4.5%
Quality of care 8 3.6%
Government influence in health care 8 3.6%
Availability of specialists 5 2.3%
Fear that clinic could close/Keeping medical staff/Services 5 2.3%
Emergency services/ Ambulance/ 911 3 1.4%
Pediatric care 2 0.9%
Everything 2 0.9%
Renal Dialysis, locally 1 0.5%
Physical therapy 1 0.5%
Intelligence of people 1 0.5%
Don't know/No response 26 11.8%
Total 221 100.0%
Some respondents answered more than once.
Q12. What concerns you most about health care in your community?
East Central Oklahoma Family Health Center Survey Results 21
Response Category No. Percent
More physicians/Better physicians 33 14.8%
Specialists/More Specialists 12 5.4%
Renal Dialysis 7 3.1%
X-Ray/Laboratory/Local Laboratory 6 2.7%
OB/GYN 5 2.2%
Dental Care 4 1.8%
Mental health/Substance abuse 3 1.3%
Vision Care/Optometrists 3 1.3%
Pediatricians 3 1.3%
Emergency room 2 0.9%
Cardiologist 2 0.9%
Oncologist 2 0.9%
Walk-in Clinic/More Clinics 2 0.9%
Economical Healthcare/Healthcare availability 2 0.9%
Birthing Services 1 0.4%
Mammogram 1 0.4%
Orthopedist 1 0.4%
Pharmacy 1 0.4%
Hearing Exams 1 0.4%
Pulmonogist 1 0.4%
Chiropractor 1 0.4%
Pain Management Services 1 0.4%
Neurosurgeon 1 0.4%
Stroke care 1 0.4%
Diabetes care/Physician 1 0.4%
Nothing 1 0.4%
Don't know/No response 125 56.1%
Total 223 100.0%
Some respondents answered more than once.
Q13. What additional services would you like to see offered in at the East Central
Oklahoma Family Health Center?
East Central Oklahoma Family Health Center Survey Results 22
Response Category No. Percent
18-20 1 0.5%
21-30 7 3.5%
31-40 19 9.5%
41-50 36 18.0%
51-60 51 25.5%
61-70 42 21.0%
71-80 33 16.5%
81+ 11 5.5%
Total 200 100.0%
Q14. What is your age?
9.5%
3.5%
0.5%
31-40
21-30
18-20
5.5%
16.5%
21.0%
25.5%
18.0%
0% 10% 20% 30% 40%
81+
71-80
61-70
51-60
41-50
East Central Oklahoma Family Health Center Survey Results 23
Response Category No. Percent
Caucasian 143 71.5%
Native American 43 21.5%
Hispanic 2 1.0%
African American 2 1.0%
Asian 2 1.0%
Caucasian/Native American 2 1.0%
Caucasian/Hispanic 1 0.5%
Native American/African American 1 0.5%
Native American/Caucasian/African
American 1 0.5%
Native American/Dutch/Irish 1 0.5%
Don't know/Refused 2 1.0%
Total 200 100.0%
Q15. What is your ethnicity?
1.0%
21.5%
71.5%
0% 25% 50% 75% 100%
Hispanic
Native American
Caucasian
East Central Oklahoma Family Health Center Survey Results 24
Response Category No. Percent
Less than $10,000 23 11.5%
$10,000 to $14,999 27 13.5%
$15,000 to $24,999 27 13.5%
$25,000 to $34,999 20 10.0%
$35,000 to $49,999 19 9.5%
$50,000 to $74,999 15 7.5%
$75,000 to $99,999 7 3.5%
$100,000 to $149,999 2 1.0%
$150,000 to $199,999 1 0.5%
$200,000 or more 3 1.5%
Don't know/No Response 56 28.0%
Total 200 100.0%
Q16. What is your annual household income?
1.0%
3.5%
7.5%
9.5%
10.0%
13.5%
13.5%
11.5%
0% 5% 10% 15% 20% 25%
$100,000 to $149,999
$75,000 to $99,999
$50,000 to $74,999
$35,000 to $49,999
$25,000 to $34,999
$15,000 to $24,999
$10,000 to $14,999
Less than $10,000
East Central Oklahoma Family Health Center Survey Results 25
Response Category No. Percent
Female 142 71.0%
Male 58 29.0%
Total 200 100.0%
Q17. What is your gender?
Female
71.0%
Male
29.0%
East Central Oklahoma Family Health Center Survey Results 26